Privacy Policy
Previous Privacy Policy
Privacy Policy Ver 12.8
Hanwha Vision CO., LTD. (hereinafter "Hanwha Vision" or “We”) values the privacy of its customers and enacts & operates the 'Privacy Policy' to comply with relevant laws such as ‘Act on Promotion of Information and Communications Network Utilization and Information Protection’ and ‘Personal Information Protection Act’. This policy may be changed according to the enactment or amendment of laws, changes in government policies, and the company's operating policies.
Hanwha Vision's Privacy Policy applies as follows:
Article 1. General Provisions
Article 2. Particulars and Collection Methods of Personal Information to be collected
Article 3. Purpose of the Collection & Use of Personal Information
Article 4. Use, Provision and Sharing of Personal Information
Article 5. Outsourcing Personal Information Processing to a Third Party
Article 6. The Period for Retaining & Using and Destruction of Personal Information
Article 7. The Rights and Obligations of Users and Legal Representatives, and How to Exercise such Rights
Article 8. Privacy Officers
Article 9. Measures necessary to Ensure Safety for Personal Information Protection
Article 10. Personal Information Transferred Overseas
Article 11. Installation and Operation of an Automatic Collection Tool for Personal Information
Article 12. Notification on Privacy Policy Changes
Article 1: General Provisions
① "Personal information" means information relating to a living individual, that identifies a particular individual by his or her full name, resident registration number, etc. (including information which, even if it by itself does not identify a particular individual, may be easily combined with other information to identify a particular individual).
② Hanwha Vision thinks highly of the protection of its customers' Personal Information and always complies with the personal information protection regulations of the "Act on Promotion of Information and Communications Network Utilization and Information Protection" and "Personal Information Protection Act". Hanwha Vision, through the Privacy Policy, informs its customers of the purpose of using the Personal Information provided by them and what measures are being taken to protect such Personal Information.
Article 2: Particulars and Collection Methods of Personal Information to be collected
① Hanwha Vision collects Personal Information from related websites as follows in order to provide various and convenient services to its customers and verify the customer identification.
| Service Name | Particulars of Personal Information to be collected | |
|---|---|---|
| Required Information | DDNS Service | ID, password, name, email, country |
| CRM(SalesForce) Service | ID, password, name, email, Country, Language, Currency, IP address | |
| Wisenet SSM License Service | Name, email, country, company name | |
| AI Pack License Service | Name, email, country, partner type, company name, position, phone number, category, product name | |
| Customer support Service | ||
| STEP (Registration of Partner) Service | ID, password, name, email, phone number | |
| OPS (Open Procurement Service) | Email, password, user name, phone number | |
| SmartCam web viewer | Name, ID, password, email, IP address | |
| Sales team Inquiry | Name, mobile phone number, email | |
| Subscribe to our newsletter | ||
| Mopl Application for user | ID, password, name, address, phone number, Car plate number | |
| Mopl Application/Web for Admin. | ID, password, name, phone number, IP address | |
| Mopl Application/Web for Parking | ID, password | |
| LMS (Learning Management System) | Name, email, country, company name, Language, STEP ID, Address, phone number, Job title, ID, Password | |
| Open Innovation Apply registration | Name, email, phone number, company name | |
| Optional Information | Sending event prize | Name, department, phone number, Email |
| DDNS Service | Name, phone number | |
| CRM(SalesForce) Service | phone number, affiliation (company/department name) | |
| Customer support Service | Name, phone number | |
| STEP (Registration of Partner) Service | Company name, position | |
| OPS (Open Procurement Service) | Position, department, fax number, phone number | |
| Mopl Application for user (PASS APP for Authenticating, Face Recognition) | Gender, birth date, Telecom carriers, user's front view photography, CI information | |
② Hanwha Vision collects the above Personal Information in a way that its customers directly fill out online, provided, however, that the particulars to be collected in Paragraph 1 above may vary depending on the purpose and type of the services. For each individual service, Hanwha Vision has a procedure for its customers to choose "I agree" or "I do not agree" for all the items of the Consent to the Collection and Use of Personal Information or the Terms of Use. In such case, we consider our customers consent to the collection of Personal Information only if they select "I agree".
③ In addition to Paragraphs 1 and 2, the following particulars of Personal Information may be automatically created and collected in the process of using the services.
1. Service usage record, access IP address, access log, MAC address, operating system, language used, etc.
Article 3: Purpose of the Collection & Use of Personal Information
① To provide satisfactory services, Hanwha Vision collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content and so on.
② However, we do not collect sensitive personal information such as race, ethnicity, ideas, beliefs, place of birth, political affiliation, criminal records, health, etc. that may risk violating a customer’s basic rights.
Article 4: Use, Provision and Sharing of Personal Information
① In any case, Hanwha Vision does not use or provide personal information to other companies beyond the scope notified in "Article 3: Purpose of the Collection and Use of Personal Information", except with the consent of its customers or pursuant to the provisions of relevant laws and regulations. However, personal Information is used and provided with caution in the following cases.
1. In the event of a complete succession or transfer of the rights and obligations of a service provider, such as a company takeover or acquisition, the justifiable reasons and procedures for such succession or transfer will be notified in detail in advance, and the customers will be given the right to consent to such transfer of Personal Information.
2. When providing or sharing the customers' Personal Information with other companies for any other reasons, we will notify customers of information on recipient or sharer, purpose of use, particulars of such Personal Information, the fact that the customers have the right to refuse consent and possible disadvantages due to refusal of consent, etc. in advance via e-mail or in writing, and then will seek their consent.
② In the following cases, we can provide Personal Information without the customer's consent in accordance with the relevant laws and regulations.
1. In case of performing the contract for the provision of services
2. In case of having grounds in the relevant laws and regulations
3. In case of processing and providing information in a form that a specific individual cannot be identified, for statistical or scientific research purposes
Article 5: Outsourcing Personal Information Processing to a Third Party
① Hanwha Vision outsources the Personal Information processing for effective information processing as follows:
▶ Outsource and Outsourced Work
| Type | Outsource | Outsourced Work |
|---|---|---|
| A/S call center | AssisCom | Provision of guidance on after sales service |
| Product A/S | NaMoo Network, Damo Telecommunications Co., Ltd., Seokwang Engineering, Seonjin Information Systems, Secure Tech, See Eyes Co., Ltd., CMSTEC, Eyestech, Joa Electronic Co., Ltd., Shilla Techwin Co., Ltd., Kinfo.Co.,Ltd., Paran Telecommunications Co., Ltd., Power Technology Co., Ltd., Seohan Global Co., Ltd., Seoheung Co., Ltd., J Communication Co., Ltd., KCM Solutions Co., Ltd., Secu One Co., Ltd., Atec Co., Ltd, SAMJU Electronics Co.,Ltd, Twowinscom Co.,Ltd., Silicon Bridge Co.,Ltd., I-Vision (total 23 companies) | Provision of after sales service for Video Surveillance equipment, Parking management, Smart Parking service |
| Website maintenance | BALC Co., Ltd., Ipartners Co., Ltd. | Hanwha Vision website maintenance |
| CRM system maintenance | DayouNetworks Co., Ltd., Samsung SDS Co. ,Ltd., Thales, Business Canvas | MDG, ERP System, Wisenet SSML License Maintenance, manage inflow path information and send emails |
| STEP Portal maintenance | Investy Co., Ltd. | STEP Portal webpage maintenance |
| MOPL service maintenance | Korea Credit Bureau inc., Zendesk, Amplitude, Suprema Inc., S-1 CORPORATION. | Authenticating identity, Customer inquiry, Data analysis, face recognition access |
| Event prize | kt alpha Co., Ltd., ZLGOON. | Sending event prize |
| Infrastructure operation such as server | Hanwha Systems Co.,Ltd., BESPIN GLOBAL Co.,Ltd. | Outsourcing operation works for related infrastructure including servers |
| Recruitment operation | NINE HIRE | Recruitment operation for Hanwha Vision Co., Ltd. |
| Electronic signature | Modusign Inc. | Electronic signature for documents |
| Video analysis | Supergate co., Ltd. | Improving field worker safety algorithms |
② When outsourcing Personal Information to a third party, Hanwha Vision clarifies work responsibilities (Prohibition of Personal Information processing other than the purpose of performing outsourced work, technical and administrative protection measures, restrictions on re-outsourcing, management and supervision of the outsource, compensation for damages, etc.) and supervises whether the outsource processes Personal Information safely.
③ If the outsourced work or the outsource is changed, it will be disclosed through this Privacy Policy.
Article 6: The Period for Retaining & Using and Destruction of Personal Information
① When the purpose of collecting Personal Information has been achieved or there is a request for destruction by the customers, Hanwha Vision will destroy the customers' Personal Information without delay.
② If it is necessary to retain Personal Information as follows according to the relevant laws & regulations and internal policies, it will be retained for a certain period of time.
※ The relevant laws and regulations include Commercial Act, Framework Act on National Taxes, Consumer Protection Act in E-Commerce, etc., Communication Secret Protection Act, etc.
1. In case Personal Information is necessary to be retained because of website membership registration and management, it will be retained until the member leaves the website. In the following cases,
however, the retention period will be varied as follows:
A. In case of an investigation in progress due to a violation of the relevant laws and regulations, the retention period will be until such investigation is completed
B. In case of debt to be settled remaining in connection with the use of website, the retention period will be until the debt is settled
2. In case of provision of goods or services, the retention period will be until the completion of the supply of goods or services and the fees are to be settled. However, in following cases, the retention period will be varied for as follows:
A. Records on marks, advertisements, contents of contracts and execution thereof in electronic commerce transactions in accordance with the 「Act on Consumer Protection in Electronic Commerce, etc.」
1) Records related to marks and advertisement are to be retained for 6 months
2) Records related to cancellation of contracts or orders, payments, supply of goods, etc are to be retained for 5 years
3) Records related to resolution of consumer complaints or disputes are to be retained for 3 years
4) Records related to Personal Information collected for the purpose of consulting or after-sales service at Hanwha Vision’s call center, website, or designated service center are to be retained for 5 years
5) Records related to Personal Information collected through customer survey or feedback are to be retained for 3 years
B. Retaining of communication data in accordance with Article 41 of the Enforcement Decree of the 「Communication Secret Protection Act」
1) Records related to computer communication, Internet log records, the data on tracking a access location are to be retained for 3 months
③ Destruction of Personal Information
1. Hanwha Vision will destroy Personal Information without delay when it becomes unnecessary at the expiry of the retention period, attainment of the purpose of processing the personal information, etc.
2. If Personal Information shall be kept pursuant to the relevant laws and regulations in spite of the lapsing of retention period of Personal Information or attainment of information processing purpose, Hanwha Vision will move Personal Information to a separate database (DB) or store it in a different storage location.
3. Hanwha Vision will destroy Personal Information recorded & stored in electronic file in a manner in which restoration is impossible and it will shred Personal Information recorded and stored on paper.
Article 7: The Rights and Obligations of Users and Legal Representatives, and How to Exercise such Rights
① The customers may at any time request to have an access, to correct, to delete, to suspend processing or to withdraw consent for the registered Personal Information. If, for the above requests, you contact the department in charge below in writing, by phone or via e-mail, we will take action without delay after confirmation.
▶ Department for Access Request to Personal Information
| Person in Charge & Contact | |
|---|---|
| Department | Global Business Operation Division |
| Person in Charge | Dongmin Lee (Manager) |
| Contact |  ,  |
② If the customer requests correction of errors in Personal Information, we will not use or provide such Personal Information until we complete the correction. Furthermore, if incorrect Personal Information has already been provided to a third party, the result of the correction will be immediately notified to the third party to ensure that corrective measures are implemented.
③ Hanwha Vision processes Personal Information requested by the customers to be deleted within the period for retaining and using as stipulated in the relevant laws and regulations and takes proper actions for Personal Information not to be accessed to or used for any other purpose.
④ The customers are requested to prevent unexpected accidents by entering their Personal Information accurately and up-to-date. The customers shall be responsible for any accidents that occur due to inaccurate information entered by them. If the customers enter false information through stealing other people's information, etc., they may lose their membership or be punished according to the relevant laws and regulations.
⑤ With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
⑥ Protection of Personal Information of Minors
1. Hanwha Vision does not, in principle, collect Personal Information from minors.
2. In case of collecting the minors' Personal Information inevitably for product-related business, etc., we will obtain the consent of the minor's legal representatives in advance, destroy the information without delay as soon as the related work is completed, and thoroughly manage the minors' Personal Information during services.
Article 8: Privacy Officers
① In order to protect the customers' Personal Information and to handle complaints and inquiries related to Personal Information, Hanwha Vision has designated Privacy Officers as follows.
| Chief Privacy Officer | Privacy Officer | |
|---|---|---|
| Department | Global Business Operation Division | Global Business Operation Division |
| Position | Director | Manager |
| Name | James (Soon Jae) Hong (CPO/CISO) | Dongmin Lee |
| Contact |  |
|
|
|
② If you need a report or consultation about infringement on Personal Information, please contact the following organizations.
1. Personal Information Infringement Report Center (privacy.kisa.or.kr)
2. Cyber Investigation Division, Supreme Prosecutors' Office (www.spo.go.kr)
3. Cyber Investigation Bureau, National Police Agency (cyberbureau.police.go.kr)
4. Central Administrative Appeals Commission (simpan.go.kr)
5. Personal Information Dispute Mediation Committee (kopico.go.kr)
Article 9: Measures necessary to Ensure Safety for Personal Information Protection
Hanwha Vision is taking the following technical, administrative and physical measures to ensure safety in handling the customers' Personal Information so that it is not lost, stolen, leaked, altered or damaged.
① The customers’ important Personal Information is encrypted for storing and managing them by Hanwha Vision
② Countermeasures against hacking, etc.
1. Hanwha Vision is doing its best to prevent the customers' Personal Information from being leaked or damaged by hacking or computer viruses.
2. We back up data from time to time in preparation for damage to Personal Information, and use the latest vaccine program to prevent leakage or damage to customers' Personal Information or data. In addition, we make sure that Personal Information can be safely transmitted over the network through encrypted communication.
3. We use an intrusion prevention system, control unauthorized access from outside, and we are committed to utilizing all available technical resources systemically to ensure information security
③ Minimization and Training of Personal Information Handlers
1. Hanwha Vision limits the handling of Personal Information to Personal Information Handlers who are directly responsible, for which we give Personal Information Handlers separate passwords and then renew them regularly. In addition, we manage Personal Information safely by frequently training Personal Information Handlers.
2. Personal Information Handlers' duties takeover is safely and carefully carried out under strict security, and we are clarifying the responsibility of Personal Information Handlers for Personal Information accidents.
3. The computer room and data storage room are set as special protected areas to strictly control access.
④ Dedicated Organization with Personal Information Protection
1. The Dedicated Organization with Personal Information Protection has been checking the implementation of Personal Information protection measures and compliance of the relevant regulations for the person in charge. We also take corrective and necessary actions as soon as a related problem is detected. However, Hanwha Vision does not take any responsibility for problems caused by Personal Information leakage due to customer negligence or Force Majeure.
Article 10: Personal Information Transferred Overseas
Hanwha Vision transfers the collected Personal Information to overseas companies for the use and provision of services as belows, in accordance with Article 28-8, Paragraph 1, Subparagraph 3, Subparagraph 1 and Paragraph 2 of the Personal Information Protection Act.
Personal information to be transferred will not be used or provided for any purpose other than the purpose of collection and use of Personal Information.
| Service name | Transferred Country | Personal Information Recipient & Contact | Purpose of Use | Transfer Date and Method | Particulars of Personal Information | Period for Retaining & Using |
|---|---|---|---|---|---|---|
| CRM | Japan | Salesforce boskim@kcllaw.com |
Answering inquiry and answer information | Transfer at the time of using services/ through the network | ID, name, phone number, email, partner type, access IP information | 5 years |
| SmartCam Web viewer |
U.S.A. | AWS aws-korea-privacy@amazon.com |
Service provision, answering inquiry, Notification | Name, ID, password, email | 3 years | |
| Sales Team/Mopl Inquiry | Japan | Zendesk privacy@zendesk.com |
Answering inquiry and answer information | Name, phone number, email, inquiry details, password, partner type, region, solution of interest | 1 year | |
| Mopl | U.S.A | Amplitude privacy@amplitude.com |
Product improvement by User Data analysis | Encrypted membership numbers, Device Information, Log information - Service (page, time, click event) |
Until Service Contract Termination Date |
Article 11: Installation and Operation of an Automatic Collection Tool for Personal Information
① Hanwha Vision operates 'cookies' that frequently store and find customer information. A cookie is a small piece of text file usually set by the web server, sent from a website and stored in a customer's computer hard disk while the customers are browsing Hanwha Vision's website. Hanwha Vision uses cookies for the following purposes:
1. Purpose of Use
Cookies are used to track, analyze and customer' visit information and histories, and can also be used for lead conversion analysis, marketing enhancement, improvement the structure and content of the website. Cookies utilize anonymous information, and Hanwha Vision cannot personally identify you from the cookie information.
② The customers may allow all cookies by setting the option on the web browser or, otherwise, the customers may reject the storage of all cookies. However, customers may have some difficulties in using a service if cookies are rejected. So to speak, most websites that require a login may not work.
How to reject cookie settings
1) Microsoft Edge
- Select ‘∙∙∙’ in the upper right corner of the web browser (Settings and Others) > ‘Settings’ > ‘Personal Information, Search and Services’ > In the 「Anti-Tracking」 section, select ‘Do Not Track’ and its level
- Select whether to ‘always use “strict” Anti-Tracking when browsing InPriate’
- In the 「Personal Information」 section, select whether to ‘Send Do Not Track Request’
2) Chrome
- Select ‘∙∙∙’ in the upper right corner of the web browser (Chrome Customize and Control) > 'Settings' > 'Personal Information & Security' > 'Cookies and other site data' > Select an option
Article 12: Notification of Privacy Policy Changes
This Privacy Policy shall be effective as of June 27, 2025.
Privacy Policy Ver 12.7
Hanwha Vision CO., LTD. (hereinafter "Hanwha Vision" or “We”) values the privacy of its customers and enacts & operates the 'Privacy Policy' to comply with relevant laws such as ‘Act on Promotion of Information and Communications Network Utilization and Information Protection’ and ‘Personal Information Protection Act’. This policy may be changed according to the enactment or amendment of laws, changes in government policies, and the company's operating policies.
Hanwha Vision's Privacy Policy applies as follows:
Article 1. General Provisions
Article 2. Particulars and Collection Methods of Personal Information to be collected
Article 3. Purpose of the Collection & Use of Personal Information
Article 4. Use, Provision and Sharing of Personal Information
Article 5. Outsourcing Personal Information Processing to a Third Party
Article 6. The Period for Retaining & Using and Destruction of Personal Information
Article 7. The Rights and Obligations of Users and Legal Representatives, and How to Exercise such Rights
Article 8. Privacy Officers
Article 9. Measures necessary to Ensure Safety for Personal Information Protection
Article 10. Personal Information Transferred Overseas
Article 11. Installation and Operation of an Automatic Collection Tool for Personal Information
Article 12. Notification on Privacy Policy Changes
Article 1: General Provisions
① "Personal information" means information relating to a living individual, that identifies a particular individual by his or her full name, resident registration number, etc. (including information which, even if it by itself does not identify a particular individual, may be easily combined with other information to identify a particular individual).
② Hanwha Vision thinks highly of the protection of its customers' Personal Information and always complies with the personal information protection regulations of the "Act on Promotion of Information and Communications Network Utilization and Information Protection" and "Personal Information Protection Act". Hanwha Vision, through the Privacy Policy, informs its customers of the purpose of using the Personal Information provided by them and what measures are being taken to protect such Personal Information.
Article 2: Particulars and Collection Methods of Personal Information to be collected
① Hanwha Vision collects Personal Information from related websites as follows in order to provide various and convenient services to its customers and verify the customer identification.
| Service Name | Particulars of Personal Information to be collected | |
|---|---|---|
| Required Information | DDNS Service | ID, password, name, email, country |
| CRM(SalesForce) Service | ID, password, name, email, Country, Language, Currency, IP address | |
| Wisenet SSM License Service | Name, email, country, company name | |
| AI Pack License Service | Name, email, country, partner type, company name, position, phone number, category, product name | |
| Customer support Service | ||
| STEP (Registration of Partner) Service | ID, password, name, email, phone number | |
| OPS (Open Procurement Service) | Email, password, user name, phone number | |
| SmartCam web viewer | Name, ID, password, email, IP address | |
| Sales team Inquiry | Name, mobile phone number, email | |
| Subscribe to our newsletter | ||
| Mopl Application for user | ID, password, name, address, phone number, Car plate number | |
| Mopl Application/Web for Admin. | ID, password, name, phone number, IP address | |
| Mopl Application/Web for Parking | ID, password | |
| LMS (Learning Management System) | Name, email, country, company name, Language, STEP ID, Address, phone number, Job title, ID, Password | |
| Open Innovation Apply registration | Name, email, phone number, company name | |
| Optional Information | Sending event prize | Name, department, phone number, Email |
| DDNS Service | Name, phone number | |
| CRM(SalesForce) Service | phone number, affiliation (company/department name) | |
| Customer support Service | Name, phone number | |
| STEP (Registration of Partner) Service | Company name, position | |
| OPS (Open Procurement Service) | Position, department, fax number, phone number | |
| Mopl Application for user (PASS APP for Authenticating, Face Recognition) | Gender, birth date, Telecom carriers, user's front view photography, CI information | |
② Hanwha Vision collects the above Personal Information in a way that its customers directly fill out online, provided, however, that the particulars to be collected in Paragraph 1 above may vary depending on the purpose and type of the services. For each individual service, Hanwha Vision has a procedure for its customers to choose "I agree" or "I do not agree" for all the items of the Consent to the Collection and Use of Personal Information or the Terms of Use. In such case, we consider our customers consent to the collection of Personal Information only if they select "I agree".
③ In addition to Paragraphs 1 and 2, the following particulars of Personal Information may be automatically created and collected in the process of using the services.
1. Service usage record, access IP address, access log, MAC address, operating system, language used, etc.
Article 3: Purpose of the Collection & Use of Personal Information
① To provide satisfactory services, Hanwha Vision collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content and so on.
② However, we do not collect sensitive personal information such as race, ethnicity, ideas, beliefs, place of birth, political affiliation, criminal records, health, etc. that may risk violating a customer’s basic rights.
Article 4: Use, Provision and Sharing of Personal Information
① In any case, Hanwha Vision does not use or provide personal information to other companies beyond the scope notified in "Article 3: Purpose of the Collection and Use of Personal Information", except with the consent of its customers or pursuant to the provisions of relevant laws and regulations. However, personal Information is used and provided with caution in the following cases.
1. In the event of a complete succession or transfer of the rights and obligations of a service provider, such as a company takeover or acquisition, the justifiable reasons and procedures for such succession or transfer will be notified in detail in advance, and the customers will be given the right to consent to such transfer of Personal Information.
2. When providing or sharing the customers' Personal Information with other companies for any other reasons, we will notify customers of information on recipient or sharer, purpose of use, particulars of such Personal Information, the fact that the customers have the right to refuse consent and possible disadvantages due to refusal of consent, etc. in advance via e-mail or in writing, and then will seek their consent.
② In the following cases, we can provide Personal Information without the customer's consent in accordance with the relevant laws and regulations.
1. In case of performing the contract for the provision of services
2. In case of having grounds in the relevant laws and regulations
3. In case of processing and providing information in a form that a specific individual cannot be identified, for statistical or scientific research purposes
Article 5: Outsourcing Personal Information Processing to a Third Party
① Hanwha Vision outsources the Personal Information processing for effective information processing as follows:
▶ Outsource and Outsourced Work
| Type | Outsource | Outsourced Work |
|---|---|---|
| A/S call center | AssisCom | Provision of guidance on after sales service |
| Product A/S | NaMoo Network, Damo Telecommunications Co., Ltd., Seokwang Engineering, Seonjin Information Systems, Secure Tech, See Eyes Co., Ltd., CMSTEC, Eyestech, Joa Electronic Co., Ltd., Shilla Techwin Co., Ltd., Kinfo.Co.,Ltd., Paran Telecommunications Co., Ltd., Power Technology Co., Ltd., Seohan Global Co., Ltd., Seoheung Co., Ltd., J Communication Co., Ltd., KCM Solutions Co., Ltd., Secu One Co., Ltd., Atec Co., Ltd, SAMJU Electronics Co.,Ltd, Twowinscom Co.,Ltd., Silicon Bridge Co.,Ltd., I-Vision (total 23 companies) | Provision of after sales service for Video Surveillance equipment, Parking management, Smart Parking service |
| Website maintenance | BALC Co., Ltd., Ipartners Co., Ltd. | Hanwha Vision website maintenance |
| CRM system maintenance | SM2Networks Co.,Ltd., Samsung SDS Co.,Ltd., 탈레스 | MDG, ERP System, Wisenet SSML License maintenance |
| MOPL service maintenance | Korea Credit Bureau inc., Zendesk, Amplitude, Suprema Inc., S-1 CORPORATION. | Authenticating identity, Customer inquiry, Data analysis, face recognition access |
| Event prize | kt alpha Co., Ltd., ZLGOON. | Sending event prize |
| Infrastructure operation such as server | Hanwha Systems Co.,Ltd., BESPIN GLOBAL Co.,Ltd. | Outsourcing operation works for related infrastructure including servers |
| Recruitment operation | NINE HIRE | Recruitment operation for Hanwha Vision Co., Ltd. |
| Electronic signature | Modusign Inc. | Electronic signature for documents |
② When outsourcing Personal Information to a third party, Hanwha Vision clarifies work responsibilities (Prohibition of Personal Information processing other than the purpose of performing outsourced work, technical and administrative protection measures, restrictions on re-outsourcing, management and supervision of the outsource, compensation for damages, etc.) and supervises whether the outsource processes Personal Information safely.
③ If the outsourced work or the outsource is changed, it will be disclosed through this Privacy Policy.
Article 6: The Period for Retaining & Using and Destruction of Personal Information
① When the purpose of collecting Personal Information has been achieved or there is a request for destruction by the customers, Hanwha Vision will destroy the customers' Personal Information without delay.
② If it is necessary to retain Personal Information as follows according to the relevant laws & regulations and internal policies, it will be retained for a certain period of time.
※ The relevant laws and regulations include Commercial Act, Framework Act on National Taxes, Consumer Protection Act in E-Commerce, etc., Communication Secret Protection Act, etc.
1. In case Personal Information is necessary to be retained because of website membership registration and management, it will be retained until the member leaves the website. In the following cases,
however, the retention period will be varied as follows:
A. In case of an investigation in progress due to a violation of the relevant laws and regulations, the retention period will be until such investigation is completed
B. In case of debt to be settled remaining in connection with the use of website, the retention period will be until the debt is settled
2. In case of provision of goods or services, the retention period will be until the completion of the supply of goods or services and the fees are to be settled. However, in following cases, the retention period will be varied for as follows:
A. Records on marks, advertisements, contents of contracts and execution thereof in electronic commerce transactions in accordance with the 「Act on Consumer Protection in Electronic Commerce, etc.」
1) Records related to marks and advertisement are to be retained for 6 months
2) Records related to cancellation of contracts or orders, payments, supply of goods, etc are to be retained for 5 years
3) Records related to resolution of consumer complaints or disputes are to be retained for 3 years
4) Records related to Personal Information collected for the purpose of consulting or after-sales service at Hanwha Vision’s call center, website, or designated service center are to be retained for 5 years
5) Records related to Personal Information collected through customer survey or feedback are to be retained for 3 years
B. Retaining of communication data in accordance with Article 41 of the Enforcement Decree of the 「Communication Secret Protection Act」
1) Records related to computer communication, Internet log records, the data on tracking a access location are to be retained for 3 months
③ Destruction of Personal Information
1. Hanwha Vision will destroy Personal Information without delay when it becomes unnecessary at the expiry of the retention period, attainment of the purpose of processing the personal information, etc.
2. If Personal Information shall be kept pursuant to the relevant laws and regulations in spite of the lapsing of retention period of Personal Information or attainment of information processing purpose, Hanwha Vision will move Personal Information to a separate database (DB) or store it in a different storage location.
3. Hanwha Vision will destroy Personal Information recorded & stored in electronic file in a manner in which restoration is impossible and it will shred Personal Information recorded and stored on paper.
Article 7: The Rights and Obligations of Users and Legal Representatives, and How to Exercise such Rights
① The customers may at any time request to have an access, to correct, to delete, to suspend processing or to withdraw consent for the registered Personal Information. If, for the above requests, you contact the department in charge below in writing, by phone or via e-mail, we will take action without delay after confirmation.
▶ Department for Access Request to Personal Information
| Person in Charge & Contact | |
|---|---|
| Department | Management Support Division |
| Person in Charge | Dongmin Lee (Manager) |
| Contact | , |
② If the customer requests correction of errors in Personal Information, we will not use or provide such Personal Information until we complete the correction. Furthermore, if incorrect Personal Information has already been provided to a third party, the result of the correction will be immediately notified to the third party to ensure that corrective measures are implemented.
③ Hanwha Vision processes Personal Information requested by the customers to be deleted within the period for retaining and using as stipulated in the relevant laws and regulations and takes proper actions for Personal Information not to be accessed to or used for any other purpose.
④ The customers are requested to prevent unexpected accidents by entering their Personal Information accurately and up-to-date. The customers shall be responsible for any accidents that occur due to inaccurate information entered by them. If the customers enter false information through stealing other people's information, etc., they may lose their membership or be punished according to the relevant laws and regulations.
⑤ With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
⑥ Protection of Personal Information of Minors
1. Hanwha Vision does not, in principle, collect Personal Information from minors.
2. In case of collecting the minors' Personal Information inevitably for product-related business, etc., we will obtain the consent of the minor's legal representatives in advance, destroy the information without delay as soon as the related work is completed, and thoroughly manage the minors' Personal Information during services.
Article 8: Privacy Officers
① In order to protect the customers' Personal Information and to handle complaints and inquiries related to Personal Information, Hanwha Vision has designated Privacy Officers as follows.
| Chief Privacy Officer | Privacy Officer | |
|---|---|---|
| Department | Management Support Division | Management Support Division |
| Position | Director | Manager |
| Name | James (Soon Jae) Hong (CPO/CISO) | Dongmin Lee |
| Contact | |
|
|
|
② If you need a report or consultation about infringement on Personal Information, please contact the following organizations.
1. Personal Information Infringement Report Center (privacy.kisa.or.kr)
2. Cyber Investigation Division, Supreme Prosecutors' Office (www.spo.go.kr)
3. Cyber Investigation Bureau, National Police Agency (cyberbureau.police.go.kr)
4. Central Administrative Appeals Commission (simpan.go.kr)
5. Personal Information Dispute Mediation Committee (kopico.go.kr)
Article 9: Measures necessary to Ensure Safety for Personal Information Protection
Hanwha Vision is taking the following technical, administrative and physical measures to ensure safety in handling the customers' Personal Information so that it is not lost, stolen, leaked, altered or damaged.
① The customers’ important Personal Information is encrypted for storing and managing them by Hanwha Vision
② Countermeasures against hacking, etc.
1. Hanwha Vision is doing its best to prevent the customers' Personal Information from being leaked or damaged by hacking or computer viruses.
2. We back up data from time to time in preparation for damage to Personal Information, and use the latest vaccine program to prevent leakage or damage to customers' Personal Information or data. In addition, we make sure that Personal Information can be safely transmitted over the network through encrypted communication.
3. We use an intrusion prevention system, control unauthorized access from outside, and we are committed to utilizing all available technical resources systemically to ensure information security
③ Minimization and Training of Personal Information Handlers
1. Hanwha Vision limits the handling of Personal Information to Personal Information Handlers who are directly responsible, for which we give Personal Information Handlers separate passwords and then renew them regularly. In addition, we manage Personal Information safely by frequently training Personal Information Handlers.
2. Personal Information Handlers' duties takeover is safely and carefully carried out under strict security, and we are clarifying the responsibility of Personal Information Handlers for Personal Information accidents.
3. The computer room and data storage room are set as special protected areas to strictly control access.
④ Dedicated Organization with Personal Information Protection
1. The Dedicated Organization with Personal Information Protection has been checking the implementation of Personal Information protection measures and compliance of the relevant regulations for the person in charge. We also take corrective and necessary actions as soon as a related problem is detected. However, Hanwha Vision does not take any responsibility for problems caused by Personal Information leakage due to customer negligence or Force Majeure.
Article 10: Personal Information Transferred Overseas
Hanwha Vision transfers the collected Personal Information to overseas companies for the use and provision of services as belows, in accordance with Article 28-8, Paragraph 1, Subparagraph 3, Subparagraph 1 and Paragraph 2 of the Personal Information Protection Act.
Personal information to be transferred will not be used or provided for any purpose other than the purpose of collection and use of Personal Information.
| Service name | Transferred Country | Personal Information Recipient & Contact | Purpose of Use | Transfer Date and Method | Particulars of Personal Information | Period for Retaining & Using |
|---|---|---|---|---|---|---|
| CRM | Japan | Salesforce boskim@kcllaw.com |
Answering inquiry and answer information | Transfer at the time of using services/ through the network | ID, name, phone number, email, partner type, access IP information | 5 years |
| SmartCam Web viewer |
U.S.A. | AWS aws-korea-privacy@amazon.com |
Service provision, answering inquiry, Notification | Name, ID, password, email | 3 years | |
| Sales Team/Mopl Inquiry | Japan | Zendesk privacy@zendesk.com |
Answering inquiry and answer information | Name, phone number, email, inquiry details, password, partner type, region, solution of interest | 1 year | |
| Mopl | U.S.A | Amplitude privacy@amplitude.com |
Product improvement by User Data analysis | Encrypted membership numbers, Device Information, Log information - Service (page, time, click event) |
Until Service Contract Termination Date |
Article 11: Installation and Operation of an Automatic Collection Tool for Personal Information
① Hanwha Vision operates 'cookies' that frequently store and find customer information. A cookie is a small piece of text file usually set by the web server, sent from a website and stored in a customer's computer hard disk while the customers are browsing Hanwha Vision's website. Hanwha Vision uses cookies for the following purposes:
1. Purpose of Use
Cookies are used to track, analyze and customer' visit information and histories, and can also be used to improve the structure and content of the website. Cookies utilize anonymous information, and Hanwha Vision cannot personally identify you from the cookie information.
② The customers may allow all cookies by setting the option on the web browser or, otherwise, the customers may reject the storage of all cookies. However, customers may have some difficulties in using a service if cookies are rejected. So to speak, most websites that require a login may not work.
How to reject cookie settings
1) Microsoft Edge
- Select ‘∙∙∙’ in the upper right corner of the web browser (Settings and Others) > ‘Settings’ > ‘Personal Information, Search and Services’ > In the 「Anti-Tracking」 section, select ‘Do Not Track’ and its level
- Select whether to ‘always use “strict” Anti-Tracking when browsing InPriate’
- In the 「Personal Information」 section, select whether to ‘Send Do Not Track Request’
2) Chrome
- Select ‘∙∙∙’ in the upper right corner of the web browser (Chrome Customize and Control) > 'Settings' > 'Personal Information & Security' > 'Cookies and other site data' > Select an option
Article 12: Notification of Privacy Policy Changes
This Privacy Policy shall be effective as of February 1, 2025.
Privacy Policy Ver 12.6
Hanwha Vision CO., LTD. (hereinafter "Hanwha Vision" or “We”) values the privacy of its customers and enacts & operates the 'Privacy Policy' to comply with relevant laws such as ‘Act on Promotion of Information and Communications Network Utilization and Information Protection’ and ‘Personal Information Protection Act’. This policy may be changed according to the enactment or amendment of laws, changes in government policies, and the company's operating policies.
Hanwha Vision's Privacy Policy applies as follows:
Article 1. General Provisions
Article 2. Particulars and Collection Methods of Personal Information to be collected
Article 3. Purpose of the Collection & Use of Personal Information
Article 4. Use, Provision and Sharing of Personal Information
Article 5. Outsourcing Personal Information Processing to a Third Party
Article 6. The Period for Retaining & Using and Destruction of Personal Information
Article 7. The Rights and Obligations of Users and Legal Representatives, and How to Exercise such Rights
Article 8. Privacy Officers
Article 9. Measures necessary to Ensure Safety for Personal Information Protection
Article 10. Personal Information Transferred Overseas
Article 11. Installation and Operation of an Automatic Collection Tool for Personal Information
Article 12. Notification on Privacy Policy Changes
Article 1: General Provisions
① "Personal information" means information relating to a living individual, that identifies a particular individual by his or her full name, resident registration number, etc. (including information which, even if it by itself does not identify a particular individual, may be easily combined with other information to identify a particular individual).
② Hanwha Vision thinks highly of the protection of its customers' Personal Information and always complies with the personal information protection regulations of the "Act on Promotion of Information and Communications Network Utilization and Information Protection" and "Personal Information Protection Act". Hanwha Vision, through the Privacy Policy, informs its customers of the purpose of using the Personal Information provided by them and what measures are being taken to protect such Personal Information.
Article 2: Particulars and Collection Methods of Personal Information to be collected
① Hanwha Vision collects Personal Information from related websites as follows in order to provide various and convenient services to its customers and verify the customer identification.
| Service Name | Particulars of Personal Information to be collected | |
|---|---|---|
| Required Information | DDNS Service | ID, password, name, email, country |
| CRM(SalesForce) Service | ID, password, name, email, Country, Language, Currency, IP address | |
| Wisenet SSM License Service | Name, email, country, company name | |
| Customer support Service | ||
| STEP (Registration of Partner) Service | ID, password, name, email, phone number | |
| OPS (Open Procurement Service) | Email, password, user name, phone number | |
| SmartCam web viewer | Name, ID, password, email, IP address | |
| Sales team Inquiry | Name, mobile phone number, email, password | |
| Subscribe to our newsletter | ||
| Mopl Application for user | ID, password, name, address, phone number, Car plate number | |
| Mopl Application/Web for Admin. | ID, password, name, phone number | |
| Mopl Application/Web for Parking | ID, password | |
| LMS (Learning Management System) | Name, email, country, company name, Language, STEP ID, Address, phone number, Job title, ID, Password | |
| Open Innovation Apply registration | Name, email, phone number, company name | |
| Optional Information | Sending event prize | Name, department, phone number, Email |
| DDNS Service | Name, phone number | |
| CRM(SalesForce) Service | phone number, affiliation (company/department name) | |
| Customer support Service | Name, phone number | |
| STEP (Registration of Partner) Service | Company name, position | |
| OPS (Open Procurement Service) | Position, department, fax number, phone number | |
| Sales team Inquiry | Partner type, region, solution of interest, attached files | |
| Mopl Application for user (PASS APP for Authenticating, Face Recognition) | Gender, birth date, Telecom carriers, user's front view photography | |
② Hanwha Vision collects the above Personal Information in a way that its customers directly fill out online, provided, however, that the particulars to be collected in Paragraph 1 above may vary depending on the purpose and type of the services. For each individual service, Hanwha Vision has a procedure for its customers to choose "I agree" or "I do not agree" for all the items of the Consent to the Collection and Use of Personal Information or the Terms of Use. In such case, we consider our customers consent to the collection of Personal Information only if they select "I agree".
③ In addition to Paragraphs 1 and 2, the following particulars of Personal Information may be automatically created and collected in the process of using the services.
1. Service usage record, access IP address, access log, MAC address, operating system, language used, etc.
Article 3: Purpose of the Collection & Use of Personal Information
① To provide satisfactory services, Hanwha Vision collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content and so on.
② However, we do not collect sensitive personal information such as race, ethnicity, ideas, beliefs, place of birth, political affiliation, criminal records, health, etc. that may risk violating a customer’s basic rights.
Article 4: Use, Provision and Sharing of Personal Information
① In any case, Hanwha Vision does not use or provide personal information to other companies beyond the scope notified in "Article 3: Purpose of the Collection and Use of Personal Information", except with the consent of its customers or pursuant to the provisions of relevant laws and regulations. However, personal Information is used and provided with caution in the following cases.
1. In the event of a complete succession or transfer of the rights and obligations of a service provider, such as a company takeover or acquisition, the justifiable reasons and procedures for such succession or transfer will be notified in detail in advance, and the customers will be given the right to consent to such transfer of Personal Information.
2. When providing or sharing the customers' Personal Information with other companies for any other reasons, we will notify customers of information on recipient or sharer, purpose of use, particulars of such Personal Information, the fact that the customers have the right to refuse consent and possible disadvantages due to refusal of consent, etc. in advance via e-mail or in writing, and then will seek their consent.
② In the following cases, we can provide Personal Information without the customer's consent in accordance with the relevant laws and regulations.
1. In case of performing the contract for the provision of services
2. In case of having grounds in the relevant laws and regulations
3. In case of processing and providing information in a form that a specific individual cannot be identified, for statistical or scientific research purposes
Article 5: Outsourcing Personal Information Processing to a Third Party
① Hanwha Vision outsources the Personal Information processing for effective information processing as follows:
▶ Outsource and Outsourced Work
| Type | Outsource | Outsourced Work |
|---|---|---|
| A/S call center | AssisCom | Provision of guidance on after sales service |
| Product A/S | NaMoo Network, Damo Telecommunications Co., Ltd., Seokwang Engineering, Seonjin Information Systems, Secure Tech, See Eyes Co., Ltd., CMSTEC, Eyestech, Joa Electronic Co., Ltd., Shilla Techwin Co., Ltd., Kinfo.Co.,Ltd., Paran Telecommunications Co., Ltd., Power Technology Co., Ltd., Seohan Global Co., Ltd., Seoheung Co., Ltd., J Communication Co., Ltd., KCM Solutions Co., Ltd., Secu One Co., Ltd., Atec Co., Ltd, SAMJU Electronics Co.,Ltd, Twowinscom Co.,Ltd., Silicon Bridge Co.,Ltd., I-Vision (total 23 companies) | Provision of after sales service for Video Surveillance equipment, Parking management, Smart Parking service |
| Website maintenance | BALC Co., Ltd., Ipartners Co., Ltd. | Hanwha Vision website maintenance |
| CRM system maintenance | SM2Networks Co.,Ltd., Samsung SDS Co.,Ltd., 탈레스 | MDG, ERP System, Wisenet SSML License maintenance |
| MOPL service maintenance | Korea Credit Bureau inc., Zendesk, Amplitude, Suprema Inc., S-1 CORPORATION. | Scraping, Authenticating identity, Customer inquiry, Data analysis, face recognition access |
| Event prize | kt alpha Co., Ltd., ZLGOON. | Sending event prize |
| Infrastructure operation such as server | Hanwha Systems Co.,Ltd., BESPIN GLOBAL Co.,Ltd. | Outsourcing operation works for related infrastructure including servers |
| Recruitment operation | NINE HIRE | Recruitment operation for Hanwha Vision Co., Ltd. |
| Electronic signature | Modusign Inc. | Electronic signature for documents |
② When outsourcing Personal Information to a third party, Hanwha Vision clarifies work responsibilities (Prohibition of Personal Information processing other than the purpose of performing outsourced work, technical and administrative protection measures, restrictions on re-outsourcing, management and supervision of the outsource, compensation for damages, etc.) and supervises whether the outsource processes Personal Information safely.
③ If the outsourced work or the outsource is changed, it will be disclosed through this Privacy Policy.
Article 6: The Period for Retaining & Using and Destruction of Personal Information
① When the purpose of collecting Personal Information has been achieved or there is a request for destruction by the customers, Hanwha Vision will destroy the customers' Personal Information without delay.
② If it is necessary to retain Personal Information as follows according to the relevant laws & regulations and internal policies, it will be retained for a certain period of time.
※ The relevant laws and regulations include Commercial Act, Framework Act on National Taxes, Consumer Protection Act in E-Commerce, etc., Communication Secret Protection Act, etc.
1. In case Personal Information is necessary to be retained because of website membership registration and management, it will be retained until the member leaves the website. In the following cases,
however, the retention period will be varied as follows:
A. In case of an investigation in progress due to a violation of the relevant laws and regulations, the retention period will be until such investigation is completed
B. In case of debt to be settled remaining in connection with the use of website, the retention period will be until the debt is settled
2. In case of provision of goods or services, the retention period will be until the completion of the supply of goods or services and the fees are to be settled. However, in following cases, the retention period will be varied for as follows:
A. Records on marks, advertisements, contents of contracts and execution thereof in electronic commerce transactions in accordance with the 「Act on Consumer Protection in Electronic Commerce, etc.」
1) Records related to marks and advertisement are to be retained for 6 months
2) Records related to cancellation of contracts or orders, payments, supply of goods, etc are to be retained for 5 years
3) Records related to resolution of consumer complaints or disputes are to be retained for 3 years
4) Records related to Personal Information collected for the purpose of consulting or after-sales service at Hanwha Vision’s call center, website, or designated service center are to be retained for 5 years
5) Records related to Personal Information collected through customer survey or feedback are to be retained for 3 years
B. Retaining of communication data in accordance with Article 41 of the Enforcement Decree of the 「Communication Secret Protection Act」
1) Records related to computer communication, Internet log records, the data on tracking a access location are to be retained for 3 months
③ Destruction of Personal Information
1. Hanwha Vision will destroy Personal Information without delay when it becomes unnecessary at the expiry of the retention period, attainment of the purpose of processing the personal information, etc.
2. If Personal Information shall be kept pursuant to the relevant laws and regulations in spite of the lapsing of retention period of Personal Information or attainment of information processing purpose, Hanwha Vision will move Personal Information to a separate database (DB) or store it in a different storage location.
3. Hanwha Vision will destroy Personal Information recorded & stored in electronic file in a manner in which restoration is impossible and it will shred Personal Information recorded and stored on paper.
Article 7: The Rights and Obligations of Users and Legal Representatives, and How to Exercise such Rights
① The customers may at any time request to have an access, to correct, to delete, to suspend processing or to withdraw consent for the registered Personal Information. If, for the above requests, you contact the department in charge below in writing, by phone or via e-mail, we will take action without delay after confirmation.
▶ Department for Access Request to Personal Information
| Person in Charge & Contact | |
|---|---|
| Department | Management Support Division |
| Person in Charge | Dongmin Lee (Manager) |
| Contact | , |
② If the customer requests correction of errors in Personal Information, we will not use or provide such Personal Information until we complete the correction. Furthermore, if incorrect Personal Information has already been provided to a third party, the result of the correction will be immediately notified to the third party to ensure that corrective measures are implemented.
③ Hanwha Vision processes Personal Information requested by the customers to be deleted within the period for retaining and using as stipulated in the relevant laws and regulations and takes proper actions for Personal Information not to be accessed to or used for any other purpose.
④ The customers are requested to prevent unexpected accidents by entering their Personal Information accurately and up-to-date. The customers shall be responsible for any accidents that occur due to inaccurate information entered by them. If the customers enter false information through stealing other people's information, etc., they may lose their membership or be punished according to the relevant laws and regulations.
⑤ With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
⑥ Protection of Personal Information of Minors
1. Hanwha Vision does not, in principle, collect Personal Information from minors.
2. In case of collecting the minors' Personal Information inevitably for product-related business, etc., we will obtain the consent of the minor's legal representatives in advance, destroy the information without delay as soon as the related work is completed, and thoroughly manage the minors' Personal Information during services.
Article 8: Privacy Officers
① In order to protect the customers' Personal Information and to handle complaints and inquiries related to Personal Information, Hanwha Vision has designated Privacy Officers as follows.
| Chief Privacy Officer | Privacy Officer | |
|---|---|---|
| Department | Management Support Division | Management Support Division |
| Position | Director | Manager |
| Name | James (Soon Jae) Hong (CPO/CISO) | Dongmin Lee |
| Contact | |
|
|
|
② If you need a report or consultation about infringement on Personal Information, please contact the following organizations.
1. Personal Information Infringement Report Center (privacy.kisa.or.kr)
2. Cyber Investigation Division, Supreme Prosecutors' Office (www.spo.go.kr)
3. Cyber Investigation Bureau, National Police Agency (cyberbureau.police.go.kr)
4. Central Administrative Appeals Commission (simpan.go.kr)
5. Personal Information Dispute Mediation Committee (kopico.go.kr)
Article 9: Measures necessary to Ensure Safety for Personal Information Protection
Hanwha Vision is taking the following technical, administrative and physical measures to ensure safety in handling the customers' Personal Information so that it is not lost, stolen, leaked, altered or damaged.
① The customers’ important Personal Information is encrypted for storing and managing them by Hanwha Vision
② Countermeasures against hacking, etc.
1. Hanwha Vision is doing its best to prevent the customers' Personal Information from being leaked or damaged by hacking or computer viruses.
2. We back up data from time to time in preparation for damage to Personal Information, and use the latest vaccine program to prevent leakage or damage to customers' Personal Information or data. In addition, we make sure that Personal Information can be safely transmitted over the network through encrypted communication.
3. We use an intrusion prevention system, control unauthorized access from outside, and we are committed to utilizing all available technical resources systemically to ensure information security
③ Minimization and Training of Personal Information Handlers
1. Hanwha Vision limits the handling of Personal Information to Personal Information Handlers who are directly responsible, for which we give Personal Information Handlers separate passwords and then renew them regularly. In addition, we manage Personal Information safely by frequently training Personal Information Handlers.
2. Personal Information Handlers' duties takeover is safely and carefully carried out under strict security, and we are clarifying the responsibility of Personal Information Handlers for Personal Information accidents.
3. The computer room and data storage room are set as special protected areas to strictly control access.
④ Dedicated Organization with Personal Information Protection
1. The Dedicated Organization with Personal Information Protection has been checking the implementation of Personal Information protection measures and compliance of the relevant regulations for the person in charge. We also take corrective and necessary actions as soon as a related problem is detected. However, Hanwha Vision does not take any responsibility for problems caused by Personal Information leakage due to customer negligence or Force Majeure.
Article 10: Personal Information Transferred Overseas
Hanwha Vision transfers the collected Personal Information to overseas companies for the use and provision of services as belows, in accordance with Article 28-8, Paragraph 1, Subparagraph 3, Subparagraph 1 and Paragraph 2 of the Personal Information Protection Act.
Personal information to be transferred will not be used or provided for any purpose other than the purpose of collection and use of Personal Information.
| Service name | Transferred Country | Personal Information Recipient & Contact | Purpose of Use | Transfer Date and Method | Particulars of Personal Information | Period for Retaining & Using |
|---|---|---|---|---|---|---|
| CRM | Japan | Salesforce boskim@kcllaw.com |
Answering inquiry and answer information | Transfer at the time of using services/ through the network | ID, name, phone number, email, partner type, access IP information | 5 years |
| SmartCam Web viewer |
U.S.A. | AWS aws-korea-privacy@amazon.com |
Service provision, answering inquiry, Notification | Name, ID, password, email | 3 years | |
| Sales Team/Mopl Inquiry | Japan | Zendesk privacy@zendesk.com |
Answering inquiry and answer information | Name, phone number, email, inquiry details, password, partner type, region, solution of interest | 1 year | |
| Mopl | U.S.A | Amplitude privacy@amplitude.com |
Product improvement by User Data analysis | Encrypted membership numbers, Device Information, Log information - Service (page, time, click event) |
Until Service Contract Termination Date |
Article 11: Installation and Operation of an Automatic Collection Tool for Personal Information
① Hanwha Vision operates 'cookies' that frequently store and find customer information. A cookie is a small piece of text file usually set by the web server, sent from a website and stored in a customer's computer hard disk while the customers are browsing Hanwha Vision's website. Hanwha Vision uses cookies for the following purposes:
1. Purpose of Use
Cookies are used to track, analyze and customer' visit information and histories, and can also be used to improve the structure and content of the website. Cookies utilize anonymous information, and Hanwha Vision cannot personally identify you from the cookie information.
② The customers may allow all cookies by setting the option on the web browser or, otherwise, the customers may reject the storage of all cookies. However, customers may have some difficulties in using a service if cookies are rejected. So to speak, most websites that require a login may not work.
How to reject cookie settings
1) Microsoft Edge
- Select ‘∙∙∙’ in the upper right corner of the web browser (Settings and Others) > ‘Settings’ > ‘Personal Information, Search and Services’ > In the 「Anti-Tracking」 section, select ‘Do Not Track’ and its level
- Select whether to ‘always use “strict” Anti-Tracking when browsing InPriate’
- In the 「Personal Information」 section, select whether to ‘Send Do Not Track Request’
2) Chrome
- Select ‘∙∙∙’ in the upper right corner of the web browser (Chrome Customize and Control) > 'Settings' > 'Personal Information & Security' > 'Cookies and other site data' > Select an option
Article 12: Notification of Privacy Policy Changes
This Privacy Policy shall be effective as of October 15, 2024.
Privacy Policy Ver 12.5
Hanwha Vision CO., LTD. (hereinafter "Hanwha Vision" or “We”) values the privacy of its customers and enacts & operates the 'Privacy Policy' to comply with relevant laws such as ‘Act on Promotion of Information and Communications Network Utilization and Information Protection’ and ‘Personal Information Protection Act’. This policy may be changed according to the enactment or amendment of laws, changes in government policies, and the company's operating policies.
Hanwha Vision's Privacy Policy applies as follows:
Article 1. General Provisions
Article 2. Particulars and Collection Methods of Personal Information to be collected
Article 3. Purpose of the Collection & Use of Personal Information
Article 4. Use, Provision and Sharing of Personal Information
Article 5. Outsourcing Personal Information Processing to a Third Party
Article 6. The Period for Retaining & Using and Destruction of Personal Information
Article 7. The Rights and Obligations of Users and Legal Representatives, and How to Exercise such Rights
Article 8. Privacy Officers
Article 9. Measures necessary to Ensure Safety for Personal Information Protection
Article 10. Personal Information Transferred Overseas
Article 11. Installation and Operation of an Automatic Collection Tool for Personal Information
Article 12. Notification on Privacy Policy Changes
Article 1: General Provisions
① "Personal information" means information relating to a living individual, that identifies a particular individual by his or her full name, resident registration number, etc. (including information which, even if it by itself does not identify a particular individual, may be easily combined with other information to identify a particular individual).
② Hanwha Vision thinks highly of the protection of its customers' Personal Information and always complies with the personal information protection regulations of the "Act on Promotion of Information and Communications Network Utilization and Information Protection" and "Personal Information Protection Act". Hanwha Vision, through the Privacy Policy, informs its customers of the purpose of using the Personal Information provided by them and what measures are being taken to protect such Personal Information.
Article 2: Particulars and Collection Methods of Personal Information to be collected
① Hanwha Vision collects Personal Information from related websites as follows in order to provide various and convenient services to its customers and verify the customer identification.
| Service Name | Particulars of Personal Information to be collected | |
|---|---|---|
| Required Information | DDNS Service | ID, password, name, email, country |
| CRM(SalesForce) Service | ID, password, name, email, Country, Language,
Currency, IP address |
|
| Wisenet SSM License Service | Name, email, country, company name | |
| Customer support Service | ||
| STEP (Registration of Partner) Service | ID, password, name, email, phone number | |
| OPS (Open Procurement Service) | Email, password, user name, phone number | |
| SmartCam web viewer | Name, ID, password, email, IP address | |
| Sales team Inquiry | Name, mobile phone number, email, password | |
| Subscribe to our newsletter | ||
| Mopl Application for user | ID, password, name, address, phone number, Car plate number | |
| Mopl Application/Web for Admin. | ID, password, name, phone number | |
| LMS (Learning Management System) | Name, email, country, company name, Language, STEP ID, Address, phone number, Job title, ID, Password | |
| Open Innovation Apply registration | Name, email, phone number, company name | |
| Optional Information | DDNS Service | Name, phone number |
| CRM(SalesForce) Service | phone number, affiliation (company/department name) | |
| Customer support Service | Name, phone number | |
| STEP (Registration of Partner) Service | Company name, position | |
| OPS (Open Procurement Service) | Position, department, fax number, phone number | |
| Sales team Inquiry | Partner type, region, solution of interest, attached files | |
| Mopl Application for user
(PASS APP for Authenticating, Face Recognition) |
Gender, birth date, Telecom carriers, user's front view photography | |
② Hanwha Vision collects the above Personal Information in a way that its customers directly fill out online, provided, however, that the particulars to be collected in Paragraph 1 above may vary depending on the purpose and type of the services. For each individual service, Hanwha Vision has a procedure for its customers to choose "I agree" or "I do not agree" for all the items of the Consent to the Collection and Use of Personal Information or the Terms of Use. In such case, we consider our customers consent to the collection of Personal Information only if they select "I agree".
③ In addition to Paragraphs 1 and 2, the following particulars of Personal Information may be automatically created and collected in the process of using the services.
1. Service usage record, access IP address, access log, MAC address, operating system, language used, etc.
Article 3: Purpose of the Collection & Use of Personal Information
① To provide satisfactory services, Hanwha Vision collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content and so on.
② However, we do not collect sensitive personal information such as race, ethnicity, ideas, beliefs, place of birth, political affiliation, criminal records, health, etc. that may risk violating a customer’s basic rights.
Article 4: Use, Provision and Sharing of Personal Information
① In any case, Hanwha Vision does not use or provide personal information to other companies beyond the scope notified in "Article 3: Purpose of the Collection and Use of Personal Information", except with the consent of its customers or pursuant to the provisions of relevant laws and regulations. However, personal Information is used and provided with caution in the following cases.
1. In the event of a complete succession or transfer of the rights and obligations of a service provider, such as a company takeover or acquisition, the justifiable reasons and procedures for such succession or transfer will be notified in detail in advance, and the customers will be given the right to consent to such transfer of Personal Information.
2. When providing or sharing the customers' Personal Information with other companies for any other reasons, we will notify customers of information on recipient or sharer, purpose of use, particulars of such Personal Information, the fact that the customers have the right to refuse consent and possible disadvantages due to refusal of consent, etc. in advance via e-mail or in writing, and then will seek their consent.
② In the following cases, we can provide Personal Information without the customer's consent in accordance with the relevant laws and regulations.
1. In case of performing the contract for the provision of services
2. In case of having grounds in the relevant laws and regulations
3. In case of processing and providing information in a form that a specific individual cannot be identified, for statistical or scientific research purposes
Article 5: Outsourcing Personal Information Processing to a Third Party
① Hanwha Vision outsources the Personal Information processing for effective information processing as follows:
▶ Outsource and Outsourced Work
| Type | Outsource | Outsourced Work |
|---|---|---|
| A/S call center | AssisCom | Provision of guidance on after sales service |
| Product A/S | NaMoo Network, Damo Telecommunications Co., Ltd., Seokwang Engineering, Seonjin Information Systems, Secure Tech, See Eyes Co., Ltd., CMSTEC, Eyestech, Joa Electronic Co., Ltd., Sammi Systech Co., Ltd., Ace CC Tech Co., Ltd., Shilla Techwin Co., Ltd., Kinfo.Co.,Ltd., Paran Telecommunications Co., Ltd., Power Technology Co., Ltd., Seohan Global Co., Ltd., Seoheung Co., Ltd., J Communication Co., Ltd., KCM Solutions Co., Ltd., Secu One Co., Ltd., Atec Co., Ltd, SAMJU Electronics Co.,Ltd, Twowinscom Co.,Ltd., Silicon Bridge Co.,Ltd. (total 24 companies) | Provision of after sales service for Video Surveillance equipment,
Parking management, Smart Parking service |
| Website maintenance | BALC Co., Ltd., Ipartners Co., Ltd. | Hanwha Vision
website maintenance |
| CRM system maintenance | SM2Networks Co.,Ltd., Samsung SDS Co.,Ltd., 탈레스 | MDG, ERP System, Wisenet SSML License maintenance |
| MOPL service maintenance | HECTO DATA Co.,Ltd., Korea Credit Bureau inc., Zendesk, Amplitude, Suprema Inc. | Scraping, Authenticating identity, Customer inquiry, Data analysis, face recognition access |
| Event prize | kt alpha Co., Ltd., ZLGOON. | Sending event prize |
| Infrastructure operation such as server | Hanwha Systems Co.,Ltd., BESPIN GLOBAL Co.,Ltd. | Outsourcing operation works for related infrastructure including servers |
② When outsourcing Personal Information to a third party, Hanwha Vision clarifies work responsibilities (Prohibition of Personal Information processing other than the purpose of performing outsourced work, technical and administrative protection measures, restrictions on re-outsourcing, management and supervision of the outsource, compensation for damages, etc.) and supervises whether the outsource processes Personal Information safely.
③ If the outsourced work or the outsource is changed, it will be disclosed through this Privacy Policy.
Article 6: The Period for Retaining & Using and Destruction of Personal Information
① When the purpose of collecting Personal Information has been achieved or there is a request for destruction by the customers, Hanwha Vision will destroy the customers' Personal Information without delay.
② If it is necessary to retain Personal Information as follows according to the relevant laws & regulations and internal policies, it will be retained for a certain period of time.
※ The relevant laws and regulations include Commercial Act, Framework Act on National Taxes, Consumer Protection Act in E-Commerce, etc., Communication Secret Protection Act, etc.
1. In case Personal Information is necessary to be retained because of website membership registration and management, it will be retained until the member leaves the website. In the following cases,
however, the retention period will be varied as follows:
A. In case of an investigation in progress due to a violation of the relevant laws and regulations, the retention period will be until such investigation is completed
B. In case of debt to be settled remaining in connection with the use of website, the retention period will be until the debt is settled
2. In case of provision of goods or services, the retention period will be until the completion of the supply of goods or services and the fees are to be settled. However, in following cases, the retention period will be varied for as follows:
A. Records on marks, advertisements, contents of contracts and execution thereof in electronic commerce transactions in accordance with the 「Act on Consumer Protection in Electronic Commerce, etc.」
1) Records related to marks and advertisement are to be retained for 6 months
2) Records related to cancellation of contracts or orders, payments, supply of goods, etc are to be retained for 5 years
3) Records related to resolution of consumer complaints or disputes are to be retained for 3 years
4) Records related to Personal Information collected for the purpose of consulting or after-sales service at Hanwha Vision’s call center, website, or designated service center are to be retained for 5 years
5) Records related to Personal Information collected through customer survey or feedback are to be retained for 3 years
B. Retaining of communication data in accordance with Article 41 of the Enforcement Decree of the 「Communication Secret Protection Act」
1) Records related to computer communication, Internet log records, the data on tracking a access location are to be retained for 3 months
③ Destruction of Personal Information
1. Hanwha Vision will destroy Personal Information without delay when it becomes unnecessary at the expiry of the retention period, attainment of the purpose of processing the personal information, etc.
2. If Personal Information shall be kept pursuant to the relevant laws and regulations in spite of the lapsing of retention period of Personal Information or attainment of information processing purpose, Hanwha Vision will move Personal Information to a separate database (DB) or store it in a different storage location.
3. Hanwha Vision will destroy Personal Information recorded & stored in electronic file in a manner in which restoration is impossible and it will shred Personal Information recorded and stored on paper.
Article 7: The Rights and Obligations of Users and Legal Representatives, and How to Exercise such Rights
① The customers may at any time request to have an access, to correct, to delete, to suspend processing or to withdraw consent for the registered Personal Information. If, for the above requests, you contact the department in charge below in writing, by phone or via e-mail, we will take action without delay after confirmation.
▶ Department for Access Request to Personal Information
| Person in Charge & Contact | |
|---|---|
| Department | Management Support Division |
| Person in Charge | Dongmin Lee (Manager) |
| Contact | , |
② If the customer requests correction of errors in Personal Information, we will not use or provide such Personal Information until we complete the correction. Furthermore, if incorrect Personal Information has already been provided to a third party, the result of the correction will be immediately notified to the third party to ensure that corrective measures are implemented.
③ Hanwha Vision processes Personal Information requested by the customers to be deleted within the period for retaining and using as stipulated in the relevant laws and regulations and takes proper actions for Personal Information not to be accessed to or used for any other purpose.
④ The customers are requested to prevent unexpected accidents by entering their Personal Information accurately and up-to-date. The customers shall be responsible for any accidents that occur due to inaccurate information entered by them. If the customers enter false information through stealing other people's information, etc., they may lose their membership or be punished according to the relevant laws and regulations.
⑤ With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
⑥ Protection of Personal Information of Minors
1. Hanwha Vision does not, in principle, collect Personal Information from minors.
2. In case of collecting the minors' Personal Information inevitably for product-related business, etc., we will obtain the consent of the minor's legal representatives in advance, destroy the information without delay as soon as the related work is completed, and thoroughly manage the minors' Personal Information during services.
Article 8: Privacy Officers
① In order to protect the customers' Personal Information and to handle complaints and inquiries related to Personal Information, Hanwha Vision has designated Privacy Officers as follows.
| Chief Privacy Officer | Privacy Officer | |
|---|---|---|
| Department | Management Support Division | Management Support Division |
| Position | Director | Manager |
| Name | James (Soon Jae) Hong (CPO/CISO) | Dongmin Lee |
| Contact | |
|
|
|
② If you need a report or consultation about infringement on Personal Information, please contact the following organizations.
1. Personal Information Infringement Report Center (privacy.kisa.or.kr)
2. Cyber Investigation Division, Supreme Prosecutors' Office (www.spo.go.kr)
3. Cyber Investigation Bureau, National Police Agency (cyberbureau.police.go.kr)
Article 9: Measures necessary to Ensure Safety for Personal Information Protection
Hanwha Vision is taking the following technical, administrative and physical measures to ensure safety in handling the customers' Personal Information so that it is not lost, stolen, leaked, altered or damaged.
① The customers’ important Personal Information is encrypted for storing and managing them by Hanwha Vision
② Countermeasures against hacking, etc.
1. Hanwha Vision is doing its best to prevent the customers' Personal Information from being leaked or damaged by hacking or computer viruses.
2. We back up data from time to time in preparation for damage to Personal Information, and use the latest vaccine program to prevent leakage or damage to customers' Personal Information or data. In addition, we make sure that Personal Information can be safely transmitted over the network through encrypted communication.
3. We use an intrusion prevention system, control unauthorized access from outside, and we are committed to utilizing all available technical resources systemically to ensure information security
③ Minimization and Training of Personal Information Handlers
1. Hanwha Vision limits the handling of Personal Information to Personal Information Handlers who are directly responsible, for which we give Personal Information Handlers separate passwords and then renew them regularly. In addition, we manage Personal Information safely by frequently training Personal Information Handlers.
2. Personal Information Handlers' duties takeover is safely and carefully carried out under strict security, and we are clarifying the responsibility of Personal Information Handlers for Personal Information accidents.
3. The computer room and data storage room are set as special protected areas to strictly control access.
④ Dedicated Organization with Personal Information Protection
1. The Dedicated Organization with Personal Information Protection has been checking the implementation of Personal Information protection measures and compliance of the relevant regulations for the person in charge. We also take corrective and necessary actions as soon as a related problem is detected. However, Hanwha Vision does not take any responsibility for problems caused by Personal Information leakage due to customer negligence or Force Majeure.
Article 10: Personal Information Transferred Overseas
Hanwha Vision transfers the collected Personal Information to overseas companies for the use and provision of services.
Personal information to be transferred will not be used or provided for any purpose other than the purpose of collection and use of Personal Information.
| Service name | Transferred Country | Personal Information Recipient & Contact | Purpose of Use | Transfer Date and Method | Particulars of Personal Information | Period for Retaining & Using |
|---|---|---|---|---|---|---|
| CRM | Japan | Salesforce
boskim@kcllaw.com |
Answering inquiry and answer information | Transfer at the time of using services/ through the network | ID, name, phone number, email, partner type, access IP information | 5 years |
| SmartCam
Web viewer |
U.S.A. | AWS
aws-korea-privacy@amazon.com |
Service provision, answering inquiry, Notification | Name, ID, password, email | 3 years | |
| Sales Team/Mopl Inquiry | Japan | Zendesk
privacy@zendesk.com |
Answering inquiry and answer information | Name, phone number, email, inquiry details, password, partner type, region, solution of interest | 1 year | |
| Mopl | U.S.A | Amplitude
privacy@amplitude.com |
Product improvement by User Data analysis | Encrypted membership numbers,
Device Information, Log information - Service (page, time, click event) |
Until Service Contract Termination Date |
Article 11: Installation and Operation of an Automatic Collection Tool for Personal Information
① Hanwha Vision operates 'cookies' that frequently store and find customer information. A cookie is a small piece of text file usually set by the web server, sent from a website and stored in a customer's computer hard disk while the customers are browsing Hanwha Vision's website. Hanwha Vision uses cookies for the following purposes:
1. Purpose of Use
Cookies are used to track, analyze and customer' visit information and histories, and can also be used to improve the structure and content of the website. Cookies utilize anonymous information, and Hanwha Vision cannot personally identify you from the cookie information.
② The customers may allow all cookies by setting the option on the web browser or, otherwise, the customers may reject the storage of all cookies. However, customers may have some difficulties in using a service if cookies are rejected. So to speak, most websites that require a login may not work.
How to reject cookie settings
1) Microsoft Edge
- Select ‘∙∙∙’ in the upper right corner of the web browser (Settings and Others) > ‘Settings’ > ‘Personal Information, Search and Services’ > In the 「Anti-Tracking」 section, select ‘Do Not Track’ and its level
- Select whether to ‘always use “strict” Anti-Tracking when browsing InPriate’
- In the 「Personal Information」 section, select whether to ‘Send Do Not Track Request’
2) Chrome
- Select ‘∙∙∙’ in the upper right corner of the web browser (Chrome Customize and Control) > 'Settings' > 'Personal Information & Security' > 'Cookies and other site data' > Select an option
Article 12: Notification of Privacy Policy Changes
This Privacy Policy shall be effective as of April 1, 2024.
Privacy Policy Ver 12.4
Hanwha Vision CO., LTD. (hereinafter "Hanwha Vision" or “We”) values the privacy of its customers and enacts & operates the 'Privacy Policy' to comply with relevant laws such as ‘Act on Promotion of Information and Communications Network Utilization and Information Protection’ and ‘Personal Information Protection Act’. This policy may be changed according to the enactment or amendment of laws, changes in government policies, and the company's operating policies.
Hanwha Vision's Privacy Policy applies as follows:
Article 1. General Provisions
Article 2. Particulars and Collection Methods of Personal Information to be collected
Article 3. Purpose of the Collection & Use of Personal Information
Article 4. Use, Provision and Sharing of Personal Information
Article 5. Outsourcing Personal Information Processing to a Third Party
Article 6. The Period for Retaining & Using and Destruction of Personal Information
Article 7. The Rights and Obligations of Users and Legal Representatives, and How to Exercise such Rights
Article 8. Privacy Officers
Article 9. Measures necessary to Ensure Safety for Personal Information Protection
Article 10. Personal Information Transferred Overseas
Article 11. Installation and Operation of an Automatic Collection Tool for Personal Information
Article 12. Notification on Privacy Policy Changes
Article 1: General Provisions
① "Personal information" means information relating to a living individual, that identifies a particular individual by his or her full name, resident registration number, etc. (including information which, even if it by itself does not identify a particular individual, may be easily combined with other information to identify a particular individual).
② Hanwha Vision thinks highly of the protection of its customers' Personal Information and always complies with the personal information protection regulations of the "Act on Promotion of Information and Communications Network Utilization and Information Protection" and "Personal Information Protection Act". Hanwha Vision, through the Privacy Policy, informs its customers of the purpose of using the Personal Information provided by them and what measures are being taken to protect such Personal Information.
Article 2: Particulars and Collection Methods of Personal Information to be collected
① Hanwha Vision collects Personal Information from related websites as follows in order to provide various and convenient services to its customers and verify the customer identification.
| Service Name | Particulars of Personal Information to be collected | |
|---|---|---|
| Required Information | DDNS Service | ID, password, name, email, country |
| CRM(SalesForce) Service | ID, password, name, email, Country, Language,
Currency, IP address |
|
| Wisenet SSM License Service | Name, email, country, company name | |
| Customer support Service | ||
| STEP (Registration of Partner) Service | ID, password, name, email, phone number | |
| OPS (Open Procurement Service) | Email, password, user name, phone number | |
| SmartCam web viewer | Name, ID, password, email, IP address | |
| Sales team Inquiry | Name, mobile phone number, email, password | |
| Subscribe to our newsletter | ||
| Mopl Application for user | ID, password, name, address, phone number, Car plate number | |
| Mopl Application/Web for Admin. | ID, password, name, phone number | |
| LMS (Learning Management System) | Name, email, country, company name, Language, STEP ID, Address, phone number, Job title, ID, Password | |
| Open Innovation Apply registration | Name, email, phone number, company name | |
| Optional Information | DDNS Service | Name, phone number |
| CRM(SalesForce) Service | phone number, affiliation (company/department name) | |
| Customer support Service | Name, phone number | |
| STEP (Registration of Partner) Service | Company name, position | |
| OPS (Open Procurement Service) | Position, department, fax number, phone number | |
| Sales team Inquiry | Partner type, region, solution of interest, attached files | |
| Mopl Application for user
(PASS APP for Authenticating) |
Gender, birth date, Telecom carriers | |
② Hanwha Vision collects the above Personal Information in a way that its customers directly fill out online, provided, however, that the particulars to be collected in Paragraph 1 above may vary depending on the purpose and type of the services. For each individual service, Hanwha Vision has a procedure for its customers to choose "I agree" or "I do not agree" for all the items of the Consent to the Collection and Use of Personal Information or the Terms of Use. In such case, we consider our customers consent to the collection of Personal Information only if they select "I agree".
③ In addition to Paragraphs 1 and 2, the following particulars of Personal Information may be automatically created and collected in the process of using the services.
1. Service usage record, access IP address, access log, MAC address, operating system, language used, etc.
Article 3: Purpose of the Collection & Use of Personal Information
① To provide satisfactory services, Hanwha Vision collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content and so on.
② However, we do not collect sensitive personal information such as race, ethnicity, ideas, beliefs, place of birth, political affiliation, criminal records, health, etc. that may risk violating a customer’s basic rights.
Article 4: Use, Provision and Sharing of Personal Information
① In any case, Hanwha Vision does not use or provide personal information to other companies beyond the scope notified in "Article 3: Purpose of the Collection and Use of Personal Information", except with the consent of its customers or pursuant to the provisions of relevant laws and regulations. However, personal Information is used and provided with caution in the following cases.
1. In the event of a complete succession or transfer of the rights and obligations of a service provider, such as a company takeover or acquisition, the justifiable reasons and procedures for such succession or transfer will be notified in detail in advance, and the customers will be given the right to consent to such transfer of Personal Information.
2. When providing or sharing the customers' Personal Information with other companies for any other reasons, we will notify customers of information on recipient or sharer, purpose of use, particulars of such Personal Information, the fact that the customers have the right to refuse consent and possible disadvantages due to refusal of consent, etc. in advance via e-mail or in writing, and then will seek their consent.
② In the following cases, we can provide Personal Information without the customer's consent in accordance with the relevant laws and regulations.
1. In case of performing the contract for the provision of services
2. In case of having grounds in the relevant laws and regulations
3. In case of processing and providing information in a form that a specific individual cannot be identified, for statistical or scientific research purposes
Article 5: Outsourcing Personal Information Processing to a Third Party
① Hanwha Vision outsources the Personal Information processing for effective information processing as follows:
▶ Outsource and Outsourced Work
| Type | Outsource | Outsourced Work |
|---|---|---|
| A/S call center | AssisCom | Provision of guidance on after sales service |
| Product A/S | NaMoo Network, Damo Telecommunications Co., Ltd., Seokwang Engineering, Seonjin Information Systems, Secure Tech, See Eyes Co., Ltd., CMSTEC, Escom Korea, Joa Electronic Co., Ltd., Sammi Systech Co., Ltd., Ace CC Tech Co., Ltd., Walnet Co., Ltd., Kinfo.Co.,Ltd., Paran Telecommunications Co., Ltd., Power Technology Co., Ltd., Seohan Global Co., Ltd., Seoheung Co., Ltd., J Communication Co., Ltd., KCM Solutions Co., Ltd., Secu One Co., Ltd., Atec Co., Ltd, SAMJU Electronics Co.,Ltd, Twowinscom Co.,Ltd. (total 24 companies) | Provision of after sales service for Video Surveillance equipment,
Parking management, Smart Parking service |
| Website maintenance | BALC Co., Ltd., Ipartners Co., Ltd. | Hanwha Vision
website maintenance |
| CRM system maintenance | SM2Networks Co.,Ltd., Samsung SDS Co.,Ltd., 탈레스 | MDG, ERP System, Wisenet SSML License maintenance |
| MOPL service maintenance | HECTO DATA Co.,Ltd., Korea Credit Bureau inc., Zendesk, Amplitude | Scraping,
Authenticating identity, Customer inquiry, Data analysis |
| Infrastructure operation such as server | Hanwha Systems Co.,Ltd., BESPIN GLOBAL Co.,Ltd. | Outsourcing operation works for related infrastructure including servers |
② When outsourcing Personal Information to a third party, Hanwha Vision clarifies work responsibilities (Prohibition of Personal Information processing other than the purpose of performing outsourced work, technical and administrative protection measures, restrictions on re-outsourcing, management and supervision of the outsource, compensation for damages, etc.) and supervises whether the outsource processes Personal Information safely.
③ If the outsourced work or the outsource is changed, it will be disclosed through this Privacy Policy.
Article 6: The Period for Retaining & Using and Destruction of Personal Information
① When the purpose of collecting Personal Information has been achieved or there is a request for destruction by the customers, Hanwha Vision will destroy the customers' Personal Information without delay.
② If it is necessary to retain Personal Information as follows according to the relevant laws & regulations and internal policies, it will be retained for a certain period of time.
※ The relevant laws and regulations include Commercial Act, Framework Act on National Taxes, Consumer Protection Act in E-Commerce, etc., Communication Secret Protection Act, etc.
1. In case Personal Information is necessary to be retained because of website membership registration and management, it will be retained until the member leaves the website. In the following cases,
however, the retention period will be varied as follows:
A. In case of an investigation in progress due to a violation of the relevant laws and regulations, the retention period will be until such investigation is completed
B. In case of debt to be settled remaining in connection with the use of website, the retention period will be until the debt is settled
2. In case of provision of goods or services, the retention period will be until the completion of the supply of goods or services and the fees are to be settled. However, in following cases, the retention period will be varied for as follows:
A. Records on marks, advertisements, contents of contracts and execution thereof in electronic commerce transactions in accordance with the 「Act on Consumer Protection in Electronic Commerce, etc.」
1) Records related to marks and advertisement are to be retained for 6 months
2) Records related to cancellation of contracts or orders, payments, supply of goods, etc are to be retained for 5 years
3) Records related to resolution of consumer complaints or disputes are to be retained for 3 years
4) Records related to Personal Information collected for the purpose of consulting or after-sales service at Hanwha Vision’s call center, website, or designated service center are to be retained for 5 years
5) Records related to Personal Information collected through customer survey or feedback are to be retained for 3 years
B. Retaining of communication data in accordance with Article 41 of the Enforcement Decree of the 「Communication Secret Protection Act」
1) Records related to computer communication, Internet log records, the data on tracking a access location are to be retained for 3 months
③ Destruction of Personal Information
1. Hanwha Vision will destroy Personal Information without delay when it becomes unnecessary at the expiry of the retention period, attainment of the purpose of processing the personal information, etc.
2. If Personal Information shall be kept pursuant to the relevant laws and regulations in spite of the lapsing of retention period of Personal Information or attainment of information processing purpose, Hanwha Vision will move Personal Information to a separate database (DB) or store it in a different storage location.
3. Hanwha Vision will destroy Personal Information recorded & stored in electronic file in a manner in which restoration is impossible and it will shred Personal Information recorded and stored on paper.
Article 7: The Rights and Obligations of Users and Legal Representatives, and How to Exercise such Rights
① The customers may at any time request to have an access, to correct, to delete, to suspend processing or to withdraw consent for the registered Personal Information. If, for the above requests, you contact the department in charge below in writing, by phone or via e-mail, we will take action without delay after confirmation.
▶ Department for Access Request to Personal Information
| Person in Charge & Contact | |
|---|---|
| Department | Management Support Division |
| Person in Charge | Hyun Do Kim (Senior Manager) |
| Contact |  , |
② If the customer requests correction of errors in Personal Information, we will not use or provide such Personal Information until we complete the correction. Furthermore, if incorrect Personal Information has already been provided to a third party, the result of the correction will be immediately notified to the third party to ensure that corrective measures are implemented.
③ Hanwha Vision processes Personal Information requested by the customers to be deleted within the period for retaining and using as stipulated in the relevant laws and regulations and takes proper actions for Personal Information not to be accessed to or used for any other purpose.
④ The customers are requested to prevent unexpected accidents by entering their Personal Information accurately and up-to-date. The customers shall be responsible for any accidents that occur due to inaccurate information entered by them. If the customers enter false information through stealing other people's information, etc., they may lose their membership or be punished according to the relevant laws and regulations.
⑤ With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
⑥ Protection of Personal Information of Minors
1. Hanwha Vision does not, in principle, collect Personal Information from minors.
2. In case of collecting the minors' Personal Information inevitably for product-related business, etc., we will obtain the consent of the minor's legal representatives in advance, destroy the information without delay as soon as the related work is completed, and thoroughly manage the minors' Personal Information during services.
Article 8: Privacy Officers
① In order to protect the customers' Personal Information and to handle complaints and inquiries related to Personal Information, Hanwha Vision has designated Privacy Officers as follows.
| Chief Privacy Officer | Privacy Officer | |
|---|---|---|
| Department | Management Support Division | Management Support Division |
| Position | Director | Senior Manager |
| Name | James (Soon Jae) Hong (CPO/CISO) | Hyun Do Kim |
| Contact | |
|
|
|
② If you need a report or consultation about infringement on Personal Information, please contact the following organizations.
1. Personal Information Infringement Report Center (privacy.kisa.or.kr)
2. Cyber Investigation Division, Supreme Prosecutors' Office (www.spo.go.kr)
3. Cyber Investigation Bureau, National Police Agency (cyberbureau.police.go.kr)
Article 9: Measures necessary to Ensure Safety for Personal Information Protection
Hanwha Vision is taking the following technical, administrative and physical measures to ensure safety in handling the customers' Personal Information so that it is not lost, stolen, leaked, altered or damaged.
① The customers’ important Personal Information is encrypted for storing and managing them by Hanwha Vision
② Countermeasures against hacking, etc.
1. Hanwha Vision is doing its best to prevent the customers' Personal Information from being leaked or damaged by hacking or computer viruses.
2. We back up data from time to time in preparation for damage to Personal Information, and use the latest vaccine program to prevent leakage or damage to customers' Personal Information or data. In addition, we make sure that Personal Information can be safely transmitted over the network through encrypted communication.
3. We use an intrusion prevention system, control unauthorized access from outside, and we are committed to utilizing all available technical resources systemically to ensure information security
③ Minimization and Training of Personal Information Handlers
1. Hanwha Vision limits the handling of Personal Information to Personal Information Handlers who are directly responsible, for which we give Personal Information Handlers separate passwords and then renew them regularly. In addition, we manage Personal Information safely by frequently training Personal Information Handlers.
2. Personal Information Handlers' duties takeover is safely and carefully carried out under strict security, and we are clarifying the responsibility of Personal Information Handlers for Personal Information accidents.
3. The computer room and data storage room are set as special protected areas to strictly control access.
④ Dedicated Organization with Personal Information Protection
1. The Dedicated Organization with Personal Information Protection has been checking the implementation of Personal Information protection measures and compliance of the relevant regulations for the person in charge. We also take corrective and necessary actions as soon as a related problem is detected. However, Hanwha Vision does not take any responsibility for problems caused by Personal Information leakage due to customer negligence or Force Majeure.
Article 10: Personal Information Transferred Overseas
Hanwha Vision transfers the collected Personal Information to overseas companies for the use and provision of services. Personal information to be transferred will not be used or provided for any purpose other than the purpose of collection and use of Personal Information.
| Service name | Transferred Country | Personal Information Recipient & Contact | Purpose of Use | Transfer Date and Method | Particulars of Personal Information | Period for Retaining & Using |
|---|---|---|---|---|---|---|
| CRM | Japan | Salesforce
boskim@kcllaw.com |
Answering inquiry and answer information | Transfer at the time of using services/ through the network | ID, name, phone number, email, partner type, access IP information | 5 years |
| SmartCams
Web viewer |
U.S.A. | AWS
aws-korea-privacy@amazon.com |
Service provision, answering inquiry, Notification | Name, ID, password, email | 3 years | |
| Sales Team/Mopl Inquiry | Japan | Zendesk
privacy@zendesk.com |
Answering inquiry and answer information | Name, phone number, email, inquiry details, password, partner type, region, solution of interest | 1 year | |
| Mopl | U.S.A | Amplitude
privacy@amplitude.com |
Product improvement by User Data analysis | Encrypted membership numbers,
Device Information, Log information - Service (page, time, click event) |
Until Service Contract Termination Date |
Article 11: Installation and Operation of an Automatic Collection Tool for Personal Information
① Hanwha Vision operates 'cookies' that frequently store and find customer information. A cookie is a small piece of text file usually set by the web server, sent from a website and stored in a customer's computer hard disk while the customers are browsing Hanwha Vision's website. Hanwha Vision uses cookies for the following purposes:
1. Purpose of Use
Cookies are used to track, analyze and customer' visit information and histories, and can also be used to improve the structure and content of the website. Cookies utilize anonymous information, and Hanwha Vision cannot personally identify you from the cookie information.
② The customers may allow all cookies by setting the option on the web browser or, otherwise, the customers may reject the storage of all cookies. However, customers may have some difficulties in using a service if cookies are rejected. So to speak, most websites that require a login may not work.
How to reject cookie settings
1) Microsoft Edge
- Select ‘∙∙∙’ in the upper right corner of the web browser (Settings and Others) > ‘Settings’ > ‘Personal Information, Search and Services’ > In the 「Anti-Tracking」 section, select ‘Do Not Track’ and its level
- Select whether to ‘always use “strict” Anti-Tracking when browsing InPriate’
- In the 「Personal Information」 section, select whether to ‘Send Do Not Track Request’
2) Chrome
- Select ‘∙∙∙’ in the upper right corner of the web browser (Chrome Customize and Control) > 'Settings' > 'Personal Information & Security' > 'Cookies and other site data' > Select an option
Article 12: Notification of Privacy Policy Changes
This Privacy Policy shall be effective as of January 1, 2024.
Privacy Policy Ver 12.3
Hanwha Vision CO., LTD.(hereinafter "Hanwha Vision" or “We”) values the privacy of its customers and enacts & operates the 'Privacy Policy' to comply with relevant laws such as ‘Act on Promotion of Information and Communications Network Utilization and Information Protection’ and ‘Personal Information Protection Act’. This policy may be changed according to the enactment or amendment of laws, changes in government policies, and the company's operating policies
Hanwha Vision's Privacy Policy applies as follows:
Article 1: General Provisions
Article 2. Particulars and Collection Methods of Personal Information to be collected
Article 3. Purpose of the Collection & Use of Personal Information
Article 4. Use, Provision and Sharing of Personal Information
Article 5. Outsourcing Personal Information Processing to a Third Party
Article 6. The Period for Retaining & Using and Destruction of Personal Information
Article 7. The Rights and Obligations of Users and Legal Representatives, and How to Exercise such Rights
Article 8. Privacy Officers
Article 9. Measures necessary to Ensure Safety for Personal Information Protection
Article 10. Personal Information Transferred Overseas
Article 11. Installation and Operation of an Automatic Collection Tool for Personal Information
Article 12. Notification on Privacy Policy Changes
Article 1: General Provisions
① "Personal information" means information relating to a living individual, that identifies a particular individual by his or her full name, resident registration number, etc. (including information which, even if it by itself does not identify a particular individual, may be easily combined with other information to identify a particular individual).
② Hanwha Vision thinks highly of the protection of its customers' Personal Information and always complies with the personal information protection regulations of the "Act on Promotion of Information and Communications Network Utilization and Information Protection" and "Personal Information Protection Act". Hanwha Vision, through the Privacy Policy, informs its customers of the purpose of using the Personal Information provided by them and what measures are being taken to protect such Personal Information.
Article 2: Particulars and Collection Methods of Personal Information to be collected
① Hanwha Vision collects Personal Information from related websites as follows in order to provide various and convenient services to its customers and verify the customer identification.
| Service Name | Collected personal information item | |
|---|---|---|
| Required information | DDNS Service | ID, password, name, email, country |
| CRM Service | ID, password, name, email, Country, Language, Currency, IP address | |
| Wisenet SSM License Service | Name, email, country, company name | |
| Customer Support Service | ||
| STEP(Partner Registration) Service | ID, password, name, email, phone number | |
| OPS (Open Procurement Service) | Email, password, user name, phone number | |
| SmartCam Web viewer | Name, ID, password, email, IP address | |
| Sales team Inquiry | Name, mobile phone number, email, password | |
| Subscribe to our newsletter | ||
| Downloading of white paper | Email, name | |
| Mopl Application for user | ID, password, name, address, phone number, Car plate number | |
| Mopl Application/Web for Admin | ID, password, name, phone number | |
| Optional information | DDNS Service | Name, phone number |
| CRM(SalesForce) Service | phone number, affiliation (company/department name) | |
| Customer support Service | Name, phone number | |
| STEP (Registration of Partner) Service | Company name, position | |
| OPS (Open Procurement Service) | Position, department, fax number, phone number | |
| Sales team Inquiry | Partner type, region, solution of interest, attached files |
②Hanwha Vision collects the above Personal Information in a way that its customers directly fill out online, provided, however, that the particulars to be collected in Paragraph 1 above may vary depending on the purpose and type of the services. For each individual service, Hanwha Vision has a procedure for its customers to choose "I agree" or "I do not agree" for all the items of the Consent to the Collection and Use of Personal Information or the Terms of Use. In such case, we consider our customers consent to the collection of Personal Information only if they select "I agree".
③ In addition to Paragraphs 1 and 2, the following particulars of Personal Information may be automatically created and collected in the process of using the services.
1. Service usage record, access IP address, access log, MAC address, operating system, language used, etc.
Article 3: Purpose of the Collection & Use of Personal Information
① To provide satisfactory services, Hanwha Vision collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content and so on.
② However, we do not collect sensitive personal information such as race, ethnicity, ideas, beliefs, place of birth, political affiliation, criminal records, health, etc. that may risk violating a customer’s basic rights.
Article 4: Use, Provision and Sharing of Personal Information
① In any case, Hanwha Vision does not use or provide personal information to other companies beyond the scope notified in "Article 3: Purpose of the Collection and Use of Personal Information", except with the consent of its customers or pursuant to the provisions of relevant laws and regulations. However, personal Information is used and provided with caution in the following cases.
1. In the event of a complete succession or transfer of the rights and obligations of a service provider, such as a company takeover or acquisition, the justifiable reasons and procedures for such succession or transfer will be notified in detail in advance, and the customers will be given the right to consent to such transfer of Personal Information.
2. When providing or sharing the customers' Personal Information with other companies for any other reasons, we will notify customers of information on recipient or sharer, purpose of use, particulars of such Personal Information, the fact that the customers have the right to refuse consent and possible disadvantages due to refusal of consent, etc. in advance via e-mail or in writing, and then will seek their consent.
② In the following cases, we can provide Personal Information without the customer's consent in accordance with the relevant laws and regulations.
1. In case of performing the contract for the provision of services
2. In case of having grounds in the relevant laws and regulations
3. In case of processing and providing information in a form that a specific individual cannot be identified, for statistical or scientific research purposes
Article 5: Outsourcing Personal Information Processing to a Third Party
① Hanwha Vision outsources the Personal Information processing for effective information processing as follows:
| Type | Consignees | Consigned Tasks |
|---|---|---|
| A/S call center | AssisCom | Provision of guidance on after sales service |
| Product A/S | NaMoo Network, Damo Telecommunications Co., Ltd., Seokwang Engineering, Seonjin Information Systems, Secure Tech, See Eyes Co., Ltd., CMSTEC, Eyestech, Escom Korea, Joa Electronic Co., Ltd., Sammi Systech Co., Ltd., Ace CC Tech Co., Ltd., Walnet Co., Ltd., Kinfo.Co.,Ltd., Paran Telecommunications Co., Ltd., Power Technology Co., Ltd., Seohan Global Co., Ltd., Seoheung Co., Ltd., J Communication Co., Ltd., KCM Solutions Co., Ltd., Secu One Co., Ltd., Atec Co., Ltd, SAMJU Electronics Co.,Ltd, SEHO INFOCOM Co.,Ltd, Twowinscom Co.,Ltd. (26 companies) | Provision of after sales service for Video Surveillance equipment, Parking management, Smart Parking service |
| Website Maintenance | Neighbor System Co., Ltd., Ipartners Co., Ltd. SM2Networks Co., Ltd. | Hanwha Vision Website Maintenance |
| CRM system maintenance | SM2Networks Co.,Ltd., Samsung SDS Co.,Ltd., 탈레스 | MDG, ERP System,Wisenet SSML License maintenance |
| MOPL service maintenance | HECTO DATA Co.,Ltd., Korea Credit Bureau inc | Scraping, Authenticating identity |
| Infrastructure operation such as server | Hanwha Systems Co.,Ltd., BESPIN GLOBAL Co.,Ltd. | Outsourcing operation works for related infrastructure including servers |
② When outsourcing Personal Information to a third party, Hanwha Vision clarifies work responsibilities (Prohibition of Personal Information processing other than the purpose of performing outsourced work, technical and administrative protection measures, restrictions on re-outsourcing, management and supervision of the outsourcee, compensation for damages, etc.) and supervises whether the outsourcee processes Personal Information safely.
③ If the outsourced work or the outsourcee is changed, it will be disclosed through this Privacy Policy.
Article 6: The Period for Retaining & Using and Destruction of Personal Information
① When the purpose of collecting Personal Information has been achieved or there is a request for destruction by the customers, Hanwha Vision will destroy the customers' Personal Information without delay.
② If it is necessary to retain Personal Information as follows according to the relevant laws & regulations and internal policies, it will be retained for a certain period of time.
※ The relevant laws and regulations include Commercial Act, Framework Act on National Taxes, Consumer Protection Act in E-Commerce, etc., Communication Secret Protection Act, etc.
1. In case Personal Information is necessary to be retained because of website membership registration and management, it will be retained until the member leaves the website. In the following cases,
however, the retention period will be varied as follows:
A. In case of an investigation in progress due to a violation of the relevant laws and regulations, the retention period will be until such investigation is completed
B. In case of debt to be settled remaining in connection with the use of website, the retention period will be until the debt is settled
2. In case of provision of goods or services, the retention period will be until the completion of the supply of goods or services and the fees are to be settled. However, in following cases, the retention period will be varied for as follows:
A.Records on marks, advertisements, contents of contracts and execution thereof in electronic commerce transactions in accordance with the 「Act on Consumer Protection in Electronic Commerce, etc.」
1) Records related to marks and advertisement are to be retained for 6 months
2) Records related to cancellation of contracts or orders, payments, supply of goods, etc are to be retained for 5 years
3) Records related to resolution of consumer complaints or disputes are to be retained for 3 years
4) Records related to Personal Information collected for the purpose of consulting or after-sales service at Hanwha Vision’s call center, website, or designated service center are to be retained for 3 years
5) Records related to Personal Information collected through customer survey or feedback are to be retained for 3 years
B. Retaining of communication data in accordance with Article 41 of the Enforcement Decree of the 「Communication Secret Protection Act」
1) Records related to computer communication, Internet log records, the data on tracking a access location are to be retained for 3 months
③ Destruction of Personal Information
1. Hanwha Vision will destroy Personal Information without delay when it becomes unnecessary at the expiry of the retention period, attainment of the purpose of processing the personal information, etc.
2. If Personal Information shall be kept pursuant to the relevant laws and regulations in spite of the lapsing of retention period of Personal Information or attainment of information processing purpose, Hanwha Vision will move Personal Information to a separate database (DB) or store it in a different storage location.
3. Hanwha Vision will destroy Personal Information recorded & stored in electronic file in a manner in which restoration is impossible and it will shred Personal Information recorded and stored on paper.
Article 7: The Rights and Obligations of Users and Legal Representatives, and How to Exercise such Rights
① The customers may at any time request to have an access, to correct, to delete, to suspend processing or to withdraw consent for the registered Personal Information. If, for the above requests, you contact the department in charge below in writing, by phone or via e-mail, we will take action without delay after confirmation.
▶ Department for Access Request to Personal Information
| Department | Management Support Division |
|---|---|
| Manager | Hyun Do Kim (Senior Manager) |
| Contact |  ,
|
② If the customer requests correction of errors in Personal Information, we will not use or provide such Personal Information until we complete the correction. Furthermore, if incorrect Personal Information has already been provided to a third party, the result of the correction will be immediately notified to the third party to ensure that corrective measures are implemented.
③ Hanwha Vision processes Personal Information requested by the customers to be deleted within the period for retaining and using as stipulated in the relevant laws and regulations and takes proper actions for Personal Information not to be accessed to or used for any other purpose.
④ The customers are requested to prevent unexpected accidents by entering their Personal Information accurately and up-to-date. The customers shall be responsible for any accidents that occur due to inaccurate information entered by them. If the customers enter false information through stealing other people's information, etc., they may lose their membership or be punished according to the relevant laws and regulations.
⑤ With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
⑥ Protection of Personal Information of Minors
1. Hanwha Vision does not, in principle, collect Personal Information from minors.
2. In case of collecting the minors' Personal Information inevitably for product-related business, etc., we will obtain the consent of the minor's legal representatives in advance, destroy the information without delay as soon as the related work is completed, and thoroughly manage the minors' Personal Information during services.
Article 8: Privacy Officers
① In order to protect the customers' Personal Information and to handle complaints and inquiries related to Personal Information, Hanwha Vision has designated Privacy Officers as follows.
| Chief Privacy Officer | Privacy Officer | |
|---|---|---|
| Department | Management Support Division | Management Support Division |
| Position | Director | Senior Manager |
| Name | Chuck Jeon (CPO/CISO) | HoSung Yoo |
| Contact |  |
 |
|
|
② If you need a report or consultation about infringement on Personal Information, please contact the following organizations.
1.Personal Information Infringement Report Center (privacy.kisa.or.kr)
2.Cyber Investigation Division, Supreme Prosecutors' Office (www.spo.go.kr)
3.Cyber Investigation Bureau, National Police Agency (cyberbureau.police.go.kr)
Article 9: Measures necessary to Ensure Safety for Personal Information Protection
Hanwha Vision is taking the following technical, administrative and physical measures to ensure safety in handling the customers' Personal Information so that it is not lost, stolen, leaked, altered or damaged.
① The customers’ important Personal Information is encrypted for storing and managing them by Hanwha Vision
② Countermeasures against hacking, etc.
1. Hanwha Vision is doing its best to prevent the customers' Personal Information from being leaked or damaged by hacking or computer viruses.
2. We back up data from time to time in preparation for damage to Personal Information, and use the latest vaccine program to prevent leakage or damage to customers' Personal Information or data. In addition, we make sure that Personal Information can be safely transmitted over the network through encrypted communication.
3. We use an intrusion prevention system, control unauthorized access from outside, and we are committed to utilizing all available technical resources systemically to ensure information security.
③ Minimization and Training of Personal Information Handlers
1. Hanwha Vision limits the handling of Personal Information to Personal Information Handlers who are directly responsible, for which we give Personal Information Handlers separate passwords and then renew them regularly. In addition, we manage Personal Information safely by frequently training Personal Information Handlers.
2. Personal Information Handlers' duties takeover is safely and carefully carried out under strict security, and we are clarifying the responsibility of Personal Information Handlers for Personal Information accidents.
3. The computer room and data storage room are set as special protected areas to strictly control access.
④ Dedicated Organization with Personal Information Protection
1. The Dedicated Organization with Personal Information Protection has been checking the implementation of Personal Information protection measures and compliance of the relevant regulations for the person in charge. We also take corrective and necessary actions as soon as a related problem is detected. However, Hanwha Vision does not take any responsibility for problems caused by Personal Information leakage due to customer negligence or Force Majeure.
Article 10: Personal Information Transferred Overseas
Hanwha Vision transfers the collected Personal Information to overseas companies for the use and provision of services. Personal information to be transferred will not be used or provided for any purpose other than the purpose of collection and use of Personal Information.
| Service name | Transferred Country | Personal Information Recipient & Contact | Purpose of Use | Transfer Date and Method | Particulars of Personal Information | Period for Retaining & Using |
|---|---|---|---|---|---|---|
| CRM | Japan | Salesforce boskim@kcllaw.com |
Answering inquiry and answer information | Transfer at the time of using services/ through the network | ID, name, phone number, email, partner type, access IP information | 3 years |
| SmartCam Web viewer |
U.S.A. | AWS aws-korea-privacy@amazon.com |
Service provision,answering inquiry, Notification | Name, ID, password, email | 3 years | |
| Sales Team Inquiry | Japan | Zendesk privacy@zendesk.com |
Answering inquiry and answer information | Name, phone number, email, inquiry details, password, partner type, region, solution of interest | 1 year |
Article 11: Installation and Operation of an Automatic Collection Tool for Personal Information
① Hanwha Vision operates 'cookies' that frequently store and find customer information. A cookie is a small piece of text file usually set by the web server, sent from a website and stored in a customer's computer hard disk while the customers are browsing Hanwha Vision's website. Hanwha Vision uses cookies for the following purposes:
1. Purpose of Use
Cookies are used to track, analyze and store users' visit information and histories, and can also be used to improve the structure and content of the website. Cookies utilize anonymous information, and Hanwha Vision cannot personally identify you from the cookie information.
② The customers may allow all cookies by setting the option on the web browser or, otherwise, the customers may reject the storage of all cookies. However, customers may have some difficulties in using a service if cookies are rejected. So to speak, most websites that require a login may not work.
How to reject cookie settings
1) Microsoft Edge
1) Select ‘∙∙∙’ in the upper right corner of the web browser (Settings and Others) > ‘Settings’ > ‘Personal Information, Search and Services’ > In the 「Anti-Tracking」 section, select ‘Do Not Track’ and its level
- Select whether to ‘always use “strict” Anti-Tracking when browsing InPriate’
- In the 「Personal Information」 section, select whether to ‘Send Do Not Track Request’
2) Chrome
- Select ‘∙∙∙’ in the upper right corner of the web browser (Chrome Customize and Control) > 'Settings' > 'Personal Information & Security' > 'Cookies and other site data' > Select an option
Article 12: Notification of Privacy Policy Changes
This Privacy Policy shall be effective as of August 1, 2023.
Privacy Policy Ver 12.0
Hanwha Vision CO., LTD.(hereinafter "Hanwha Vision" or “We”) values the privacy of its customers and enacts & operates the 'Privacy Policy' to comply with relevant laws such as ‘Act on Promotion of Information and Communications Network Utilization and Information Protection’ and ‘Personal Information Protection Act’. This policy may be changed according to the enactment or amendment of laws, changes in government policies, and the company's operating policies
Hanwha Vision's Privacy Policy applies as follows:
Article 1: General Provisions
Article 2. Particulars and Collection Methods of Personal Information to be collected
Article 3. Purpose of the Collection & Use of Personal Information
Article 4. Use, Provision and Sharing of Personal Information
Article 5. Outsourcing Personal Information Processing to a Third Party
Article 6. The Period for Retaining & Using and Destruction of Personal Information
Article 7. The Rights and Obligations of Users and Legal Representatives, and How to Exercise such Rights
Article 8. Privacy Officers
Article 9. Measures necessary to Ensure Safety for Personal Information Protection
Article 10. Personal Information Transferred Overseas
Article 11. Installation and Operation of an Automatic Collection Tool for Personal Information
Article 12. Notification on Privacy Policy Changes
Article 1: General Provisions
① "Personal information" means information relating to a living individual, that identifies a particular individual by his or her full name, resident registration number, etc. (including information which, even if it by itself does not identify a particular individual, may be easily combined with other information to identify a particular individual).
② Hanwha Vision thinks highly of the protection of its customers' Personal Information and always complies with the personal information protection regulations of the "Act on Promotion of Information and Communications Network Utilization and Information Protection" and "Personal Information Protection Act". Hanwha Vision, through the Privacy Policy, informs its customers of the purpose of using the Personal Information provided by them and what measures are being taken to protect such Personal Information.
Article 2: Particulars and Collection Methods of Personal Information to be collected
① Hanwha Vision collects Personal Information from related websites as follows in order to provide various and convenient services to its customers and verify the customer identification.
| Service Name | Collected personal information item | |
|---|---|---|
| Required information | DDNS Service | ID, password, name, email, product ID, classification, model name, country |
| 4CUST Service | ID, password, name, affiliation (company/department name), email | |
| CRM Service | ID, name, phone number, email, partner type | |
| Wisenet SSM License Service | Name, email, country, job title, company name, field of application, number of cameras/storage devices/clients | |
| Customer Support Service | Classification, email, model name | |
| STEP(Partner Registration) Service | ID, password, name, email, phone number | |
| OPS (Open Procurement Service) | Email, password, user name, responsibilities, phone number | |
| SmartCam Web viewer | Name, ID, password, email | |
| Sales team Inquiry | Name, mobile phone number, email, inquiry details, password | |
| Subscribe to our newsletter | Email, name, contact information, company name, region, partner type, solution of interest | |
| Registration for new product notifications | Email, product category of interest | |
| Downloading of white paper | Email, name, partner type, solution of interest | |
| Optional information | DDNS Service | Product location, product description, name, phone number, title, content, attached files |
| Customer support Service | Name, phone number, title, content, attached files | |
| STEP (Registration of Partner) Service | Company name, position | |
| Registration for newsletter/new product notifications | Email, product category | |
| OPS (Open Procurement Service) | Position, department, fax number, mobile phone number | |
| Sales team Inquiry | Partner type, region, solution of interest, attached files |
②Hanwha Vision collects the above Personal Information in a way that its customers directly fill out online, provided, however, that the particulars to be collected in Paragraph 1 above may vary depending on the purpose and type of the services. For each individual service, Hanwha Vision has a procedure for its customers to choose "I agree" or "I do not agree" for all the items of the Consent to the Collection and Use of Personal Information or the Terms of Use. In such case, we consider our customers consent to the collection of Personal Information only if they select "I agree".
③ In addition to Paragraphs 1 and 2, the following particulars of Personal Information may be automatically created and collected in the process of using the services.
Article 3: Purpose of the Collection & Use of Personal Information
① To provide satisfactory services, Hanwha Vision collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content and so on.
② However, we do not collect sensitive personal information such as race, ethnicity, ideas, beliefs, place of birth, political affiliation, criminal records, health, etc. that may risk violating a customer’s basic rights.
Article 4: Use, Provision and Sharing of Personal Information
① In any case, Hanwha Vision does not use or provide personal information to other companies beyond the scope notified in "Article 3: Purpose of the Collection and Use of Personal Information", except with the consent of its customers or pursuant to the provisions of relevant laws and regulations. However, personal Information is used and provided with caution in the following cases.
1. In the event of a complete succession or transfer of the rights and obligations of a service provider, such as a company takeover or acquisition, the justifiable reasons and procedures for such succession or transfer will be notified in detail in advance, and the customers will be given the right to consent to such transfer of Personal Information.
2. When providing or sharing the customers' Personal Information with other companies for any other reasons, we will notify customers of information on recipient or sharer, purpose of use, particulars of such Personal Information, the fact that the customers have the right to refuse consent and possible disadvantages due to refusal of consent, etc. in advance via e-mail or in writing, and then will seek their consent.
② In the following cases, we can provide Personal Information without the customer's consent in accordance with the relevant laws and regulations.
1. In case of performing the contract for the provision of services
2. In case of having grounds in the relevant laws and regulations
3. In case of processing and providing information in a form that a specific individual cannot be identified, for statistical or scientific research purposes
Article 5: Outsourcing Personal Information Processing to a Third Party
① Hanwha Vision outsources the Personal Information processing for effective information processing as follows:
| Type | Consignees | Consigned Tasks |
|---|---|---|
| Customer Support Center | AssisCom | Provision of guidance on after sales service |
| Product Support | NaMoo Network, Damo Telecommunications Co., Ltd., Seokwang Engineering, Seonjin Information Systems, Secure Tech, See Eyes Co., Ltd., CMSTEC, Eyestech, Escom Korea, Joa Electronic Co., Ltd., Sammi Systech Co., Ltd., Ace CC Tech Co., Ltd., Walnet Co., Ltd., T&C Tech Co., Ltd., Paran Telecommunications Co., Ltd., Power Technology Co., Ltd., Seohan Global Co., Ltd., Seoheung Co., Ltd., J Communication Co., Ltd., KCM Solutions Co., Ltd., Secu One Co., Ltd., Atec Co., Ltd. (22 companies) | Provision of after sales service for Video Surveillance equipment |
| Website Maintenance | Neighbor System Co., Ltd., Ipartners Co., Ltd. SM2Networks Co., Ltd. | Hanwha Vision Website Maintenance |
| Event giveaway | Eleven Street Co., Ltd. | Sending event giveaway (mobile coupons, etc.) |
| Infrastructure operation such as server | Hanwha Systems Co. Ltd. | Outsourcing operation works for related infrastructure including servers |
② When outsourcing Personal Information to a third party, Hanwha Vision clarifies work responsibilities (Prohibition of Personal Information processing other than the purpose of performing outsourced work, technical and administrative protection measures, restrictions on re-outsourcing, management and supervision of the outsourcee, compensation for damages, etc.) and supervises whether the outsourcee processes Personal Information safely.
③ If the outsourced work or the outsourcee is changed, it will be disclosed through this Privacy Policy.
Article 6: The Period for Retaining & Using and Destruction of Personal Information
① When the purpose of collecting Personal Information has been achieved or there is a request for destruction by the customers, Hanwha Vision will destroy the customers' Personal Information without delay.
② If it is necessary to retain Personal Information as follows according to the relevant laws & regulations and internal policies, it will be retained for a certain period of time.
※ The relevant laws and regulations include Commercial Act, Framework Act on National Taxes, Consumer Protection Act in E-Commerce, etc., Communication Secret Protection Act, etc.
1. In case Personal Information is necessary to be retained because of website membership registration and management, it will be retained until the member leaves the website. In the following cases,
however, the retention period will be varied as follows:
A. In case of an investigation in progress due to a violation of the relevant laws and regulations, the retention period will be until such investigation is completed
B. In case of debt to be settled remaining in connection with the use of website, the retention period will be until the debt is settled
2. In case of provision of goods or services, the retention period will be until the completion of the supply of goods or services and the fees are to be settled. However, in following cases, the retention period will be varied for as follows:
A.Records on marks, advertisements, contents of contracts and execution thereof in electronic commerce transactions in accordance with the 「Act on Consumer Protection in Electronic Commerce, etc.」
1) Records related to marks and advertisement are to be retained for 6 months
2) Records related to cancellation of contracts or orders, payments, supply of goods, etc are to be retained for 5 years
3) Records related to resolution of consumer complaints or disputes are to be retained for 3 years
4) Records related to Personal Information collected for the purpose of consulting or after-sales service at Hanwha Vision’s call center, website, or designated service center are to be retained for 3 years
5) Records related to Personal Information collected through customer survey or feedback are to be retained for 3 years
B. Retaining of communication data in accordance with Article 41 of the Enforcement Decree of the 「Communication Secret Protection Act」
1) Records related to computer communication, Internet log records, the data on tracking a access location are to be retained for 3 months
③ Destruction of Personal Information
1. Hanwha Vision will destroy Personal Information without delay when it becomes unnecessary at the expiry of the retention period, attainment of the purpose of processing the personal information, etc.
2. If Personal Information shall be kept pursuant to the relevant laws and regulations in spite of the lapsing of retention period of Personal Information or attainment of information processing purpose, Hanwha Vision will move Personal Information to a separate database (DB) or store it in a different storage location.
3. Hanwha Vision will destroy Personal Information recorded & stored in electronic file in a manner in which restoration is impossible and it will shred Personal Information recorded and stored on paper
Article 7: The Rights and Obligations of Users and Legal Representatives, and How to Exercise such Rights
① The customers may at any time request to have an access, to correct, to delete, to suspend processing or to withdraw consent for the registered Personal Information. If, for the above requests, you contact the department in charge below in writing, by phone or via e-mail, we will take action without delay after confirmation.
▶ Department for Access Request to Personal Information
| Department | Legal Team |
|---|---|
| Manager | HoSung Yoo (Senior Manager) |
| Contact |  ,
|
② If the customer requests correction of errors in Personal Information, we will not use or provide such Personal Information until we complete the correction. Furthermore, if incorrect Personal Information has already been provided to a third party, the result of the correction will be immediately notified to the third party to ensure that corrective measures are implemented.
③ Hanwha Vision processes Personal Information requested by the customers to be deleted within the period for retaining and using as stipulated in the relevant laws and regulations and takes proper actions for Personal Information not to be accessed to or used for any other purpose.
④ The customers are requested to prevent unexpected accidents by entering their Personal Information accurately and up-to-date. The customers shall be responsible for any accidents that occur due to inaccurate information entered by them. If the customers enter false information through stealing other people's information, etc., they may lose their membership or be punished according to the relevant laws and regulations.
⑤ WWith the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
⑥ Protection of Personal Information of Minors
1. Hanwha Vision does not, in principle, collect Personal Information from minors.
2. In case of collecting the minors' Personal Information inevitably for product-related business, etc., we will obtain the consent of the minor's legal representatives in advance, destroy the information without delay as soon as the related work is completed, and thoroughly manage the minors' Personal Information during services.
Article 8: Privacy Officers
① In order to protect the customers' Personal Information and to handle complaints and inquiries related to Personal Information, Hanwha Vision has designated Privacy Officers as follows.
| Chief Privacy Officer | Privacy Officer | |
|---|---|---|
| Department | Management Support Division | Management Support Division |
| Position | Director | Senior Manager |
| Name | Chuck Jeon (CPO/CISO) | HoSung Yoo |
| Contact | |
|
|
|
② If you need a report or consultation about infringement on Personal Information, please contact the following organizations.
1.Personal Information Infringement Report Center (privacy.kisa.or.kr)
2.Cyber Investigation Division, Supreme Prosecutors' Office (www.spo.go.kr)
3.Cyber Investigation Bureau, National Police Agency (cyberbureau.police.go.kr)
Article 9: Measures necessary to Ensure Safety for Personal Information Protection
Hanwha Vision is taking the following technical, administrative and physical measures to ensure safety in handling the customers' Personal Information so that it is not lost, stolen, leaked, altered or damaged.
① The customers’ important Personal Information is encrypted for storing and managing them by Hanwha Vision
② Countermeasures against hacking, etc.
1. Hanwha Vision is doing its best to prevent the customers' Personal Information from being leaked or damaged by hacking or computer viruses.
2. We back up data from time to time in preparation for damage to Personal Information, and use the latest vaccine program to prevent leakage or damage to customers' Personal Information or data. In addition, we make sure that Personal Information can be safely transmitted over the network through encrypted communication.
3. We use an intrusion prevention system, control unauthorized access from outside, and we are committed to utilizing all available technical resources systemically to ensure information security.
③ Minimization and Training of Personal Information Handlers
1. Hanwha Vision limits the handling of Personal Information to Personal Information Handlers who are directly responsible, for which we give Personal Information Handlers separate passwords and then renew them regularly. In addition, we manage Personal Information safely by frequently training Personal Information Handlers.
2. Personal Information Handlers' duties takeover is safely and carefully carried out under strict security, and we are clarifying the responsibility of Personal Information Handlers for Personal Information accidents.
3. The computer room and data storage room are set as special protected areas to strictly control access.
④ Dedicated Organization with Personal Information Protection
1. The Dedicated Organization with Personal Information Protection has been checking the implementation of Personal Information protection measures and compliance of the relevant regulations for the person in charge. We also take corrective and necessary actions as soon as a related problem is detected. However, Hanwha Vision does not take any responsibility for problems caused by Personal Information leakage due to customer negligence or Force Majeure.
Article 10: Personal Information Transferred Overseas
Hanwha Vision transfers the collected Personal Information to overseas companies for the use and provision of services. Personal information to be transferred will not be used or provided for any purpose other than the purpose of collection and use of Personal Information.
| Service name | Transferred Country | Personal Information Recipient & Contact | Purpose of Use | Transfer Date and Method | Particulars of Personal Information | Period for Retaining & Using |
|---|---|---|---|---|---|---|
| CRM | Japan | Salesforce boskim@kcllaw.com |
Answering inquiry and answer information | Transfer at the time of using services/ through the network | ID, name, phone number, email, partner type, access IP information | 3 years |
| SmartCam Web viewer |
U.S.A. | AWS aws-korea-privacy@amazon.com |
Service provision,answering inquiry, Notification | Name, ID, password, email | 3 years | |
| Sales Team Inquiry | Japan | Zendesk privacy@zendesk.com |
Answering inquiry and answer information | Name, phone number, email, inquiry details, password, partner type, region, solution of interest | 1 year |
Article 11: Installation and Operation of an Automatic Collection Tool for Personal Information
① Hanwha Vision operates 'cookies' that frequently store and find customer information. A cookie is a small piece of text file usually set by the web server, sent from a website and stored in a customer's computer hard disk while the customers are browsing Hanwha Vision's website. Hanwha Vision uses cookies for the following purposes:
1. Purpose of Use
Cookies are used to track, analyze and store users' visit information and histories, and can also be used to improve the structure and content of the website. Cookies utilize anonymous information, and Hanwha Vision cannot personally identify you from the cookie information.
② The customers may allow all cookies by setting the option on the web browser or, otherwise, the customers may reject the storage of all cookies. However, customers may have some difficulties in using a service if cookies are rejected. So to speak, most websites that require a login may not work.
How to reject cookie settings
1) Microsoft Edge
1) Select ‘∙∙∙’ in the upper right corner of the web browser (Settings and Others) > ‘Settings’ > ‘Personal Information, Search and Services’ > In the 「Anti-Tracking」 section, select ‘Do Not Track’ and its level
- Select whether to ‘always use “strict” Anti-Tracking when browsing InPriate’
- In the 「Personal Information」 section, select whether to ‘Send Do Not Track Request’
2) Chrome
- Select ‘∙∙∙’ in the upper right corner of the web browser (Chrome Customize and Control) > 'Settings' > 'Personal Information & Security' > 'Cookies and other site data' > Select an option
Article 12: Notification of Privacy Policy Changes
This Privacy Policy shall be effective as of March 1, 2023.
Privacy Policy Ver 12.0
Hanwha Techwin Co., Ltd. (hereinafter "Hanwha Techwin" or “We”) values the privacy of its customers and enacts & operates the 'Privacy Policy' to comply with relevant laws such as ‘Act on Promotion of Information and Communications Network Utilization and Information Protection’ and ‘Personal Information Protection Act’. This policy may be changed according to the enactment or amendment of laws, changes in government policies, and the company's operating policies
Hanwha Techwin's Privacy Policy applies as follows:
Article 1: General Provisions
Article 2. Particulars and Collection Methods of Personal Information to be collected
Article 3. Purpose of the Collection & Use of Personal Information
Article 4. Use, Provision and Sharing of Personal Information
Article 5. Outsourcing Personal Information Processing to a Third Party
Article 6. The Period for Retaining & Using and Destruction of Personal Information
Article 7. The Rights and Obligations of Users and Legal Representatives, and How to Exercise such Rights
Article 8. Privacy Officers
Article 9. Measures necessary to Ensure Safety for Personal Information Protection
Article 10. Personal Information Transferred Overseas
Article 11. Installation and Operation of an Automatic Collection Tool for Personal Information
Article 12. Notification on Privacy Policy Changes
Article 1: General Provisions
① "Personal information" means information relating to a living individual, that identifies a particular individual by his or her full name, resident registration number, etc. (including information which, even if it by itself does not identify a particular individual, may be easily combined with other information to identify a particular individual).
② Hanwha Techwin thinks highly of the protection of its customers' Personal Information and always complies with the personal information protection regulations of the "Act on Promotion of Information and Communications Network Utilization and Information Protection" and "Personal Information Protection Act". Hanwha Techwin, through the Privacy Policy, informs its customers of the purpose of using the Personal Information provided by them and what measures are being taken to protect such Personal Information.
Article 2: Particulars and Collection Methods of Personal Information to be collected
① Hanwha Techwin collects Personal Information from related websites as follows in order to provide various and convenient services to its customers and verify the customer identification.
| Service Name | Collected personal information item | |
|---|---|---|
| Required information | DDNS Service | ID, password, name, email, product ID, classification, model name, country |
| 4CUST Service | ID, password, name, affiliation (company/department name), email | |
| CRM Service | ID, name, phone number, email, partner type | |
| Wisenet SSM License Service | Name, email, country, job title, company name, field of application, number of cameras/storage devices/clients | |
| Customer Support Service | Classification, email, model name | |
| STEP(Partner Registration) Service | ID, password, name, email, phone number | |
| OPS (Open Procurement Service) | Email, password, user name, responsibilities, phone number | |
| SmartCam Web viewer | Name, ID, password, email | |
| Sales team Inquiry | Name, mobile phone number, email, inquiry details, password | |
| Subscribe to our newsletter | Email, name, contact information, company name, region, partner type, solution of interest | |
| Registration for new product notifications | Email, product category of interest | |
| Downloading of white paper | Email, name, partner type, solution of interest | |
| Optional information | DDNS Service | Product location, product description, name, phone number, title, content, attached files |
| Customer support Service | Name, phone number, title, content, attached files | |
| STEP (Registration of Partner) Service | Company name, position | |
| Registration for newsletter/new product notifications | Email, product category | |
| OPS (Open Procurement Service) | Position, department, fax number, mobile phone number | |
| Sales team Inquiry | Partner type, region, solution of interest, attached files |
②Hanwha Techwin collects the above Personal Information in a way that its customers directly fill out online, provided, however, that the particulars to be collected in Paragraph 1 above may vary depending on the purpose and type of the services. For each individual service, Hanwha Techwin has a procedure for its customers to choose "I agree" or "I do not agree" for all the items of the Consent to the Collection and Use of Personal Information or the Terms of Use. In such case, we consider our customers consent to the collection of Personal Information only if they select "I agree".
③ In addition to Paragraphs 1 and 2, the following particulars of Personal Information may be automatically created and collected in the process of using the services.
Article 3: Purpose of the Collection & Use of Personal Information
① To provide satisfactory services, Hanwha Techwin collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content and so on.
② However, we do not collect sensitive personal information such as race, ethnicity, ideas, beliefs, place of birth, political affiliation, criminal records, health, etc. that may risk violating a customer’s basic rights.
Article 4: Use, Provision and Sharing of Personal Information
① In any case, Hanwha Techwin does not use or provide personal information to other companies beyond the scope notified in "Article 3: Purpose of the Collection and Use of Personal Information", except with the consent of its customers or pursuant to the provisions of relevant laws and regulations. However, personal Information is used and provided with caution in the following cases.
1. In the event of a complete succession or transfer of the rights and obligations of a service provider, such as a company takeover or acquisition, the justifiable reasons and procedures for such succession or transfer will be notified in detail in advance, and the customers will be given the right to consent to such transfer of Personal Information.
2. When providing or sharing the customers' Personal Information with other companies for any other reasons, we will notify customers of information on recipient or sharer, purpose of use, particulars of such Personal Information, the fact that the customers have the right to refuse consent and possible disadvantages due to refusal of consent, etc. in advance via e-mail or in writing, and then will seek their consent.
② In the following cases, we can provide Personal Information without the customer's consent in accordance with the relevant laws and regulations.
1. In case of performing the contract for the provision of services
2. In case of having grounds in the relevant laws and regulations
3. In case of processing and providing information in a form that a specific individual cannot be identified, for statistical or scientific research purposes
Article 5: Outsourcing Personal Information Processing to a Third Party
① Hanwha Techwin outsources the Personal Information processing for effective information processing as follows:
| Type | Consignees | Consigned Tasks |
|---|---|---|
| Customer Support Center | AssisCom | Provision of guidance on after sales service |
| Product Support | NaMoo Network, Damo Telecommunications Co., Ltd., Seokwang Engineering, Seonjin Information Systems, Secure Tech, See Eyes Co., Ltd., CMSTEC, Eyestech, Escom Korea, Joa Electronic Co., Ltd., Sammi Systech Co., Ltd., Ace CC Tech Co., Ltd., Walnet Co., Ltd., T&C Tech Co., Ltd., Paran Telecommunications Co., Ltd., Power Technology Co., Ltd., Seohan Global Co., Ltd., Seoheung Co., Ltd., J Communication Co., Ltd., KCM Solutions Co., Ltd., Secu One Co., Ltd., Atec Co., Ltd. (22 companies) | Provision of after sales service for Video Surveillance equipment |
| Website Maintenance | Neighbor System Co., Ltd., Ipartners Co., Ltd. SM2Networks Co., Ltd. | Hanwha Techwin Website Maintenance |
| Event giveaway | Eleven Street Co., Ltd. | Sending event giveaway (mobile coupons, etc.) |
| Infrastructure operation such as server | Hanwha Systems Co. Ltd. | Outsourcing operation works for related infrastructure including servers |
② When outsourcing Personal Information to a third party, Hanwha Techwin clarifies work responsibilities (Prohibition of Personal Information processing other than the purpose of performing outsourced work, technical and administrative protection measures, restrictions on re-outsourcing, management and supervision of the outsourcee, compensation for damages, etc.) and supervises whether the outsourcee processes Personal Information safely.
③ If the outsourced work or the outsourcee is changed, it will be disclosed through this Privacy Policy.
Article 6: The Period for Retaining & Using and Destruction of Personal Information
① When the purpose of collecting Personal Information has been achieved or there is a request for destruction by the customers, Hanwha Techwin will destroy the customers' Personal Information without delay.
② If it is necessary to retain Personal Information as follows according to the relevant laws & regulations and internal policies, it will be retained for a certain period of time.
※ The relevant laws and regulations include Commercial Act, Framework Act on National Taxes, Consumer Protection Act in E-Commerce, etc., Communication Secret Protection Act, etc.
1. In case Personal Information is necessary to be retained because of website membership registration and management, it will be retained until the member leaves the website. In the following cases,
however, the retention period will be varied as follows:
A. In case of an investigation in progress due to a violation of the relevant laws and regulations, the retention period will be until such investigation is completed
B. In case of debt to be settled remaining in connection with the use of website, the retention period will be until the debt is settled
2. In case of provision of goods or services, the retention period will be until the completion of the supply of goods or services and the fees are to be settled. However, in following cases, the retention period will be varied for as follows:
A.Records on marks, advertisements, contents of contracts and execution thereof in electronic commerce transactions in accordance with the 「Act on Consumer Protection in Electronic Commerce, etc.」
1) Records related to marks and advertisement are to be retained for 6 months
2) Records related to cancellation of contracts or orders, payments, supply of goods, etc are to be retained for 5 years
3) Records related to resolution of consumer complaints or disputes are to be retained for 3 years
4) Records related to Personal Information collected for the purpose of consulting or after-sales service at Hanwha Techwin’s call center, website, or designated service center are to be retained for 3 years
5) Records related to Personal Information collected through customer survey or feedback are to be retained for 3 years
B. Retaining of communication data in accordance with Article 41 of the Enforcement Decree of the 「Communication Secret Protection Act」
1) Records related to computer communication, Internet log records, the data on tracking a access location are to be retained for 3 months
③ Destruction of Personal Information
1. Hanwha Techwin will destroy Personal Information without delay when it becomes unnecessary at the expiry of the retention period, attainment of the purpose of processing the personal information, etc.
2. If Personal Information shall be kept pursuant to the relevant laws and regulations in spite of the lapsing of retention period of Personal Information or attainment of information processing purpose, Hanwha Techwin will move Personal Information to a separate database (DB) or store it in a different storage location.
3. Hanwha Techwin will destroy Personal Information recorded & stored in electronic file in a manner in which restoration is impossible and it will shred Personal Information recorded and stored on paper
Article 7: The Rights and Obligations of Users and Legal Representatives, and How to Exercise such Rights
① The customers may at any time request to have an access, to correct, to delete, to suspend processing or to withdraw consent for the registered Personal Information. If, for the above requests, you contact the department in charge below in writing, by phone or via e-mail, we will take action without delay after confirmation.
▶ Department for Access Request to Personal Information
| Department | Legal Team |
|---|---|
| Manager | HoSung Yoo (Senior Manager) |
| Contact | ,
|
② If the customer requests correction of errors in Personal Information, we will not use or provide such Personal Information until we complete the correction. Furthermore, if incorrect Personal Information has already been provided to a third party, the result of the correction will be immediately notified to the third party to ensure that corrective measures are implemented.
③ Hanwha Techwin processes Personal Information requested by the customers to be deleted within the period for retaining and using as stipulated in the relevant laws and regulations and takes proper actions for Personal Information not to be accessed to or used for any other purpose.
④ The customers are requested to prevent unexpected accidents by entering their Personal Information accurately and up-to-date. The customers shall be responsible for any accidents that occur due to inaccurate information entered by them. If the customers enter false information through stealing other people's information, etc., they may lose their membership or be punished according to the relevant laws and regulations.
⑤ WWith the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
⑥ Protection of Personal Information of Minors
1. Hanwha Techwin does not, in principle, collect Personal Information from minors.
2. In case of collecting the minors' Personal Information inevitably for product-related business, etc., we will obtain the consent of the minor's legal representatives in advance, destroy the information without delay as soon as the related work is completed, and thoroughly manage the minors' Personal Information during services.
Article 8: Privacy Officers
① In order to protect the customers' Personal Information and to handle complaints and inquiries related to Personal Information, Hanwha Techwin has designated Privacy Officers as follows.
| Chief Privacy Officer | Privacy Officer | |
|---|---|---|
| Department | Management Support Division | Management Support Division |
| Rank | Senior Vice President | Senior Manager |
| Name | In Kwon (CPO/CISO) | HoSung Yoo |
| Contact | |
|
|
|
② If you need a report or consultation about infringement on Personal Information, please contact the following organizations.
1.Personal Information Infringement Report Center (privacy.kisa.or.kr)
2.Cyber Investigation Division, Supreme Prosecutors' Office (www.spo.go.kr)
3.Cyber Investigation Bureau, National Police Agency (cyberbureau.police.go.kr)
Article 9: Measures necessary to Ensure Safety for Personal Information Protection
Hanwha Techwin is taking the following technical, administrative and physical measures to ensure safety in handling the customers' Personal Information so that it is not lost, stolen, leaked, altered or damaged.
① The customers’ important Personal Information is encrypted for storing and managing them by Hanwha Techwin
② Countermeasures against hacking, etc.
1. Hanwha Techwin is doing its best to prevent the customers' Personal Information from being leaked or damaged by hacking or computer viruses.
2. We back up data from time to time in preparation for damage to Personal Information, and use the latest vaccine program to prevent leakage or damage to customers' Personal Information or data. In addition, we make sure that Personal Information can be safely transmitted over the network through encrypted communication.
3. We use an intrusion prevention system, control unauthorized access from outside, and we are committed to utilizing all available technical resources systemically to ensure information security.
③ Minimization and Training of Personal Information Handlers
1. Hanwha Techwin limits the handling of Personal Information to Personal Information Handlers who are directly responsible, for which we give Personal Information Handlers separate passwords and then renew them regularly. In addition, we manage Personal Information safely by frequently training Personal Information Handlers.
2. Personal Information Handlers' duties takeover is safely and carefully carried out under strict security, and we are clarifying the responsibility of Personal Information Handlers for Personal Information accidents.
3. The computer room and data storage room are set as special protected areas to strictly control access.
④ Dedicated Organization with Personal Information Protection
1. The Dedicated Organization with Personal Information Protection has been checking the implementation of Personal Information protection measures and compliance of the relevant regulations for the person in charge. We also take corrective and necessary actions as soon as a related problem is detected. However, Hanwha Techwin does not take any responsibility for problems caused by Personal Information leakage due to customer negligence or problems on the Internet.
Article 10: Personal Information Transferred Overseas
Hanwha Techwin transfers the collected Personal Information to overseas companies for the use and provision of services. Personal information to be transferred will not be used or provided for any purpose other than the purpose of collection and use of Personal Information.
| Service name | Transferred Country | Personal Information Recipient & Contact | Purpose of Use | Transfer Date and Method | Particulars of Personal Information | Period for Retaining & Using |
|---|---|---|---|---|---|---|
| CRM | Japan | Salesforce boskim@kcllaw.com |
Answering inquiry and answer information | Transfer at the time of using services/ through the network | ID, name, phone number, email, partner type, access IP information | 3 years |
| SmartCam Web viewer |
U.S.A. | AWS aws-korea-privacy@amazon.com |
Service provision,answering inquiry, Notification | Name, ID, password, email | 3 years | |
| Sales Team Inquiry | Japan | Zendesk privacy@zendesk.com |
Answering inquiry and answer information | Name, phone number, email, inquiry details, password, partner type, region, solution of interest | 1 year |
Article 11: Installation and Operation of an Automatic Collection Tool for Personal Information
① Hanwha Techwin operates 'cookies' that frequently store and find customer information. A cookie is a small piece of text file usually set by the web server, sent from a website and stored in a customer's computer hard disk while the customers are browsing Hanwha Techwin's website. Hanwha Techwin uses cookies for the following purposes:
1. Purpose of Use
Cookies are used to track, analyze and store users' visit information and histories, and can also be used to improve the structure and content of the website. Cookies utilize anonymous information, and Hanwha Techwin cannot personally identify you from the cookie information.
② The customers may allow all cookies by setting the option on the web browser or, otherwise, the customers may reject the storage of all cookies. However, customers may have some difficulties in using a service if cookies are rejected. So to speak, most websites that require a login may not work.
How to reject cookie settings
1) Microsoft Edge
1) Select ‘∙∙∙’ in the upper right corner of the web browser (Settings and Others) > ‘Settings’ > ‘Personal Information, Search and Services’ > In the 「Anti-Tracking」 section, select ‘Do Not Track’ and its level
- Select whether to ‘always use “strict” Anti-Tracking when browsing InPriate”
- In the 「Personal Information」 section, select whether to ‘Send Do Not Track Request’
2) Chrome
- Select ‘∙∙∙’ in the upper right corner of the web browser (Chrome Customize and Control) > 'Settings' > 'Personal Information & Security' > 'Cookies and other site data' > Select an option
Article 12: Notification of Privacy Policy Changes
This Privacy Policy shall be effective as of November 23, 2022.
Privacy Policy Ver 11.0
Hanwha Techwin Co., Ltd. (hereinafter "Hanwha Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on Promotion of Information and Communications Network Utilization and Information Protection, ETC. Personal Information Protection Act, and other relevant laws and regulations.
Hanwha Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.
Hanwha Techwin's Privacy Policy contains the following information:
Article 1: General Provisions
Article 2: Types and Methods of Personal Information Collected
Article 3: Purpose of Collection and Use of Personal Information
Article 4: Use, Provision, and Sharing of Personal Information
Article 5: Consignment of Personal Information Handling
Article 6: Retention, Usage Period, and Destruction of Personal Information
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
Article 8: Privacy Officers
Article 9: Security Measures for the Protection of Personal Information
Article 10: Installation and Operation of Automatic Personal Information Collection Devices
Article 11: Notices for Changes in the Privacy Policy
Article 1: General Provisions
① Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).
② Hanwha Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior and Safety. Hanwha Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.
Article 2: Types and Methods of Personal Information Collected
① Hanwha Techwin provides a variety of convenient services to customers and collects the following personal information from related websites for identification purposes.
| Service Name | Collected personal information item | |
|---|---|---|
| Required information | DDNS Service | ID, password, name, email address, address |
| 4CUST Service | Name, Company name / department, email address, IP address | |
| CRM Service | Name, phone number, email address, partner type, IP address | |
| Wisenet SSM License Service | Name, email address, country, company name, job title | |
| Customer Support Service | type, email address, model name | |
| STEP(Partner Registration) Service | ID, password, name, email address, phone number, IP address | |
| SRM(e-bidding System) Service | Name, email address, password, company information, IP address | |
| SmartCam Web viewer | Name, ID, password, email address | |
| Wisenet7 | First Name, Last Name, Email address, Country | |
| Contact Sales | First Name, Last Name, Email address, Phone number, Region, Country, Partner type, Inquiry | |
| Whitepaper download | First Name, Last Name, Email address, Partner type | |
| Newsletter | First Name, Last Name, Email address, Phone number, Company name, Region, Country, Partner type | |
| Optional information | 4CUST Service | Mobile phone number |
| Wisenet SSM License Service | Product application field, CCTVㆍRecorderㆍClientQuantity, Product function Frequency of use | |
| Customer Support Service | Name, phone number, title, contents, attached file | |
| STEP(Partner Registration) Service | Company, position | |
| New Product Notifications Registration | Email address, First Name, Last Name, Country, Product of Interest | |
| SRM(e-bidding System) Service | Phone number, fax number, Mobile phone number | |
| Contact Sales | Solution of interest | |
| Whitepaper download | Company name, Solution of interest |
② Hanwha Techwin collects the above personal information in a manner in which customers directly complete online forms. However, the types of collected information prescribed under Paragraph 1 may vary depending on the purpose and type of service. Terms and conditions or an agreement for the collection of personal information shall be presented by individual service to which a user may choose to agree or disagree. Personal information shall only be collected upon agreement by the user.
③ In addition to those in Paragraphs 1 and 2, the following personal information may automatically generated and collected during use of service. - Service usage records, IP address, access logs, MAC address, etc.
Article 3: Purpose of Collection and Use of Personal Information
① To provide satisfactory services, Hanwha Techwin collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content, transmitting advertising information, and other marketing activities.
② However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.
Article 4: Use, Provision, and Sharing of Personal Information
① Except in cases where applicable by law or via customer consent, Hanwha Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.
1. If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Hanwha Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
2. If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.
② In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
1. Execution of contract regarding provision of service.
2. . If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposes in accordance with the procedures and methods prescribed by law.
3. If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.
Article 5: Consignment of Personal Information Handling
① Hanwha Techwin consigns and operates personal information handling as follows to ensure effective processing:
1. Consignment of Tasks and Consignees
| Type | Consignees | Consigned Tasks |
|---|---|---|
| Customer Support Center | Sammi Systech Co., Ltd. | Customer Support Reception and Guidance |
| Product Support | Seoheung Co., Ltd.; Secu Win Co., Ltd.; Escom Korea Co., Ltd.; Ace CC Tech Co., Ltd.; Atec Co., Ltd.; Entoss Co., Ltd.; Walnet Co., Ltd.; KCM Solutions Co., Ltd.; T&C Tech Co., Ltd.; Sammi Systech Co., Ltd.; Power Technology Co., Ltd.; Jinsung Telecommunications Co., Ltd.; Damo Telecommunications Co., Ltd.; See Eyes Co., Ltd.; Joa Electronic Co., Ltd.; Seokwang Engineering Co., Ltd.; Seonjin Information Systems, Co., Ltd.; Secure Tech Co., Ltd.; Secu One Co., Ltd.; Genic Solutions Co., Ltd.; Paran Telecommunications Co., Ltd.; NaMoo Network Co., Ltd.; Seohan Global, CMSTEC, J Communication (25 companies) | Video Surveillance Equipment Customer Support |
| Website Maintenance | Neighbor System Co., Ltd.; Hanwha Systems Co., Ltd.; Ipartners Co., Ltd.; sm2net Co.Ltd.; Coreplus Co., Ltd.; | Hanwha Techwin Website Maintenance |
| Business Email / Customer DB | Salesforce.com Singapore Pte. Ltd., Mailchimp, ConvertFlow, Inc. | Marketing Cloud |
| Maintenance of servers and other infrastructure for Smartcam devices | Hanwha Systems Co. Ltd.; | Entrusted with the operation of related infrastructure including Smartcam servers |
② Hanwha Techwin clarifies responsibilities (restrictions on handling personal information exceeding the scope originally agreed upon; technical and administrative safeguards; restrictions on reconsignment; management and supervision of consignees; compensation for damages; etc.) when consigning personal information and supervises the consignees to ensure that such information is processed safely.
③ Any changes in consignees or consigned tasks shall be disclosed without delay via this Privacy Policy.
Article 6: Retention, Usage Period, and Destruction of Personal Information
① Hanwha Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.
② However, such information shall be retained for a certain period of time if required by relevant laws and regulations or internal policies as follows:
※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Act on the Consumer Protection in Electronic Commerce, etc. Protection of Communications Secrets Act, etc.).
1. Website sign-up and management: Until withdrawal
However, information shall be retained until fulfillment of duty for the following reasons:
A. Until the end of an investigation for violations in accordance with relevant laws and regulations.
B. Until the settlement of remaining debts with respect to Website usage.
2. Provision of goods or services: Until the provision of goods or services are completed or fees are settled.
However, information shall be retained until fulfillment of duty for the following reasons:
A. Recording of transactions in accordance with the Uniform Electronic Transactions Act such as displays, advertisements, agreements and implementations thereof, etc.
1) Records of displays and advertisements: 6 months
2) Records of contract cancellations, payments, and provision of goods: 5 years
3) Records of consumer complaints or disputes: 3 years
4) Records of Personal Information collected through Techwin's website, call-center or service center for the purpose of customer service will be kept for 3 years.
5) Records of Personal Information collected through customer survey or feedback will be kept for 3 years.
B. Archiving of communications evidence in accordance with Article 41 of the Enforcement Decree of the Protection of Communications Secrets Act.
1) Computer communications, Internet log data, and connection tracking data: 3 months
③ Destruction Procedures and Methods
1. Hanwha Techwin shall destroy without delay the personal information of customers when the retention period has lapsed, objectives have been achieved, or the information is no longer required for any other reason.
2. Despite the above reasons, if personal information needs to be retained in accordance with relevant laws or regulations, the information shall be moved to a separate database (DB) or storage area.
3. Hanwha Techwin shall destroy personal information recorded or stored in electronic files in a manner in which restoration or recovery is impossible. Information recorded or stored on paper shall be shredded or incinerated.
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
① With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.
▶ Personal information inspection requests
| Department | Business Planning Team |
|---|---|
| Manager | Ho Sung Yoo, Senior Manager |
| Contact | ,
|
② If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
③ Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the legal period of retention and use. In addition, such information shall be prohibited from inspection or use for any other purpose.
④ To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination and be punishable by law.
⑤ With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
⑥ Personal Information of Minors
1. As a rule, Hanwha Techwin does not collect the personal information of customers whom are minors.
2. If the personal information of minors is collected due to unavoidable reasons in the execution of product-related services, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.
Article 8: Privacy Officers
① To protect the personal information of customers and handle complaints and inquiries related to such information, Hanwha Techwin has designated the following Privacy Officers.
| Chief Privacy Officer | Privacy Officer | |
|---|---|---|
| Department | Management Support Division | Management Support Division |
| Rank | Vice President | Senior Manager |
| Name | In Kwon | Ho Sung Yoo, Senior Manager |
| Contact | |
|
|
|
② For consultation or to report privacy violations, please contact the following organizations:
1.Privacy Complaint Center (www.118privacy.kisa.or.kr - 118)
2.Supreme Prosecutors' Office - Cyber Criminale Investigation Section (www.spo.go.kr - 1301)
3. Korean National Police Agency - Cyber Bureau (cyberbureau.police.www.ctrc.go.kr - 182)
Article 9: Security Measures for the Protection of Personal Information
Hanwha Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
① Hanwha Techwin encrypts important personal information to be stored and managed.
② Anti-hacking measures
1. Hanwha Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
2. Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
3. A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.
③ Minimization and training of personnel
1. Hanwha Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
2. Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company.
3. Computer data storage rooms are set as special protection areas to strictly control access.
④ Privacy protection task force
1. Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Hanwha Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.
Article 10: Installation and Operation of Automatic Personal Information Collection Devices
① Hanwha Techwin manages HTTP cookies for storing and retrieving user information. An HTTP cookie is a small file sent from Hanwha Techwin's servers to a user's web browser and stored on the respective customer's computer hard disk drive. Hanwha Techwin uses HTTP cookies for the following purposes:
1. Purpose
Hanwha Techwin use cookies to track visitors’ visit information, track, analyze and store visitors, and we can improve our website structure and content, or use them for marketing. Cookies utilize safely converted information, Hanwha Techwin cannot personally identify you from cookie information.
② Customers have a choice in whether to install cookies. By setting the options in a web browser, customers have the option to accept all cookies, confirm each time a cookie is stored, or refuse all cookies. However, customers may have difficulty with the provision of services if cookies are rejected.
1. Example of rejecting an HTTP cookie (Internet Explorer) Click the [Advanced] button under [Tools > Internet Options > Privacy] and set the option.
Article 11: Notices for Changes in the Privacy Policy
This privacy policy is effective as of June 30, 2021.
Privacy Policy Ver 10.0
Hanwha Techwin Co., Ltd. (hereinafter "Hanwha Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on Promotion of Information and Communications Network Utilization and Information Protection, ETC. Personal Information Protection Act, and other relevant laws and regulations.
Hanwha Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.
Hanwha Techwin's Privacy Policy contains the following information:
Article 1: General Provisions
Article 2: Types and Methods of Personal Information Collected
Article 3: Purpose of Collection and Use of Personal Information
Article 4: Use, Provision, and Sharing of Personal Information
Article 5: Consignment of Personal Information Handling
Article 6: Retention, Usage Period, and Destruction of Personal Information
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
Article 8: Privacy Officers
Article 9: Security Measures for the Protection of Personal Information
Article 10: Installation and Operation of Automatic Personal Information Collection Devices
Article 11: Notices for Changes in the Privacy Policy
Article 1: General Provisions
① Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).
② Hanwha Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior and Safety. Hanwha Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.
Article 2: Types and Methods of Personal Information Collected
① Hanwha Techwin provides a variety of convenient services to customers and collects the following personal information from related websites for identification purposes.
| Service Name | Collected personal information item | |
|---|---|---|
| Required information | DDNS Service | ID, password, name, email address, address, country, IP address |
| 4CUST Service | Name, Company name / department, email address, IP address | |
| CRM Service | Name, phone number, email address, partner type, IP address | |
| Wisenet SSM License Service | Name, email address, country, company name, job title, category, product, IP address | |
| Customer Support Service | Name, phone number, email address, country, address, model name, IP address | |
| STEP(Partner Registration) Service | ID, password, name, email address, phone number, IP address | |
| SRM(e-bidding System) Service | Name, email address, password, company information, IP address | |
| SmartCam Web viewer | Name, ID, password, email address | |
| Contact Sales | First Name, Last Name, Email address, Phone number, Company name, Region, Product of interest, Solution of interest, Partner type, Inquiry | |
| Whitepaper download | First Name, Last Name, Email address, Phone number, Company name, Region, Product of interest, Partner type | |
| Newsletter | First Name, Last Name, Email address, Region, Country, Partner type | |
| Video Streaming Service | First Name, Last Name, Email, Country | |
| SNS | First Name, Last Name, Email address, Region, Country, Partner type, Company name, Phone number | |
| Optional information | DDNS Service | Company name, phone number, fax number |
| 4CUST Service | Mobile phone number | |
| Wisenet SSM License Service | CCCTVㆍRecorderㆍClientQuantity | |
| STEP(Partner Registration) Service | Company, position | |
| Contact Sales | Country | |
| Whitepaper download | Country | |
| New Product Notifications Registration | Email address, First Name, Last Name, Country, Product of Interest | |
| SRM(e-bidding System) Service | Phone number, fax number, Mobile phone number | |
| SNS | Inquiry |
② Hanwha Techwin collects the above personal information in a manner in which customers directly complete online forms. However, the types of collected information prescribed under Paragraph 1 may vary depending on the purpose and type of service. Terms and conditions or an agreement for the collection of personal information shall be presented by individual service to which a user may choose to agree or disagree. Personal information shall only be collected upon agreement by the user.
③ In addition to those in Paragraphs 1 and 2, the following personal information may automatically generated and collected during use of service. - Service usage records, IP address, access logs, MAC address, etc.
Article 3: Purpose of Collection and Use of Personal Information
① To provide satisfactory services, Hanwha Techwin collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content, transmitting advertising information, and other marketing activities.
② However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.
Article 4: Use, Provision, and Sharing of Personal Information
① Except in cases where applicable by law or via customer consent, Hanwha Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.
1. If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Hanwha Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
2. If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.
② In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
1. Execution of contract regarding provision of service.
2. . If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposes in accordance with the procedures and methods prescribed by law.
3. If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.
Article 5: Consignment of Personal Information Handling
① Hanwha Techwin consigns and operates personal information handling as follows to ensure effective processing:
1. Consignment of Tasks and Consignees
| Type | Consignees | Consigned Tasks |
|---|---|---|
| Customer Support Center | Sammi Systech Co., Ltd. | Customer Support Reception and Guidance |
| Product Support | Seoheung Co., Ltd.; Secu Win Co., Ltd.; Escom Korea Co., Ltd.; Ace CC Tech Co., Ltd.; Atec Co., Ltd.; Entoss Co., Ltd.; Walnet Co., Ltd.; KCM Solutions Co., Ltd.; T&C Tech Co., Ltd.; Sammi Systech Co., Ltd.; Power Technology Co., Ltd.; Jinsung Telecommunications Co., Ltd.; Damo Telecommunications Co., Ltd.; See Eyes Co., Ltd.; Joa Electronic Co., Ltd.; Seokwang Engineering Co., Ltd.; Seonjin Information Systems, Co., Ltd.; Secure Tech Co., Ltd.; Secu One Co., Ltd.; Genic Solutions Co., Ltd.; Paran Telecommunications Co., Ltd.; Dongyang Telecommunications Co., Ltd.; Samsung SDP Co., Ltd.; IDIS Co., Ltd.; NaMoo Network Co., Ltd.; Kyungan information technology Co., Ltd.; VEGA system Co., Ltd. (27 companies) | Video Surveillance Equipment Customer Support |
| Website Maintenance | Neighbor System Co., Ltd.; Hanwha Systems Co., Ltd.; Ipartners Co., Ltd.; sm2net Co.Ltd.; Coreplus Co., Ltd.; Discussion Co., Ltd | Hanwha Techwin Website Maintenance |
| Business Email / Customer DB | Salesforce.com Singapore Pte. Ltd. | Marketing Cloud |
| Business SMS | SureM | Marketing Agency |
| Maintenance of servers and other infrastructure for Smartcam devices | Hanwha Systems Co. Ltd.; | Entrusted with the operation of related infrastructure including Smartcam servers |
② Hanwha Techwin clarifies responsibilities (restrictions on handling personal information exceeding the scope originally agreed upon; technical and administrative safeguards; restrictions on reconsignment; management and supervision of consignees; compensation for damages; etc.) when consigning personal information and supervises the consignees to ensure that such information is processed safely.
③ Any changes in consignees or consigned tasks shall be disclosed without delay via this Privacy Policy.
Article 6: Retention, Usage Period, and Destruction of Personal Information
① Hanwha Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.
② However, such information shall be retained for a certain period of time if required by relevant laws and regulations or internal policies as follows:
※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Act on the Consumer Protection in Electronic Commerce, etc. Protection of Communications Secrets Act, etc.).
1. Website sign-up and management: Until withdrawal
However, information shall be retained until fulfillment of duty for the following reasons:
A. Until the end of an investigation for violations in accordance with relevant laws and regulations.
B. Until the settlement of remaining debts with respect to Website usage.
2. Provision of goods or services: Until the provision of goods or services are completed or fees are settled.
However, information shall be retained until fulfillment of duty for the following reasons:
A. Recording of transactions in accordance with the Uniform Electronic Transactions Act such as displays, advertisements, agreements and implementations thereof, etc.
1) Records of displays and advertisements: 6 months
2) Records of contract cancellations, payments, and provision of goods: 5 years
3) Records of consumer complaints or disputes: 3 years
4) Records of Personal Information collected through Techwin's website, call-center or service center for the purpose of customer service will be kept for 3 years.
5) Records of Personal Information collected through customer survey or feedback will be kept for 3 years.
B. Archiving of communications evidence in accordance with Article 41 of the Enforcement Decree of the Protection of Communications Secrets Act.
1) Computer communications, Internet log data, and connection tracking data: 3 months
③ Destruction Procedures and Methods
1. Hanwha Techwin shall destroy without delay the personal information of customers when the retention period has lapsed, objectives have been achieved, or the information is no longer required for any other reason.
2. Despite the above reasons, if personal information needs to be retained in accordance with relevant laws or regulations, the information shall be moved to a separate database (DB) or storage area.
3. Hanwha Techwin shall destroy personal information recorded or stored in electronic files in a manner in which restoration or recovery is impossible. Information recorded or stored on paper shall be shredded or incinerated.
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
① With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.
▶ Personal information inspection requests
| Department | Business Planning Team |
|---|---|
| Manager | Hyun Do Kim, Senior Manager |
| Contact | +82-70-7147-8734,
|
② If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
③ Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the legal period of retention and use. In addition, such information shall be prohibited from inspection or use for any other purpose.
④ To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination and be punishable by law.
⑤ With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
⑥ Personal Information of Minors
1. As a rule, Hanwha Techwin does not collect the personal information of customers whom are minors.
2. If the personal information of minors is collected due to unavoidable reasons in the execution of product-related services, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.
Article 8: Privacy Officers
① To protect the personal information of customers and handle complaints and inquiries related to such information, Hanwha Techwin has designated the following Privacy Officers.
| Chief Privacy Officer | Junior Privacy Officer | |
|---|---|---|
| Department | Management Support Division | Management Support Division |
| Rank | Vice President | Director |
| Name | In Kwon | Hyun Do Kim |
| Contact | +82-70-7147-8734 | +82-70-7147-8734 |
|
|
② For consultation or to report privacy violations, please contact the following organizations:
1.Privacy Complaint Center (www.118privacy.kisa.or.kr - 118)
2.Supreme Prosecutors' Office - Cyber Criminale Investigation Section (www.spo.go.kr - 1301)
3. Korean National Police Agency - Cyber Bureau (cyberbureau.police.www.ctrc.go.kr - 182)
Article 9: Security Measures for the Protection of Personal Information
Hanwha Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
① Hanwha Techwin encrypts important personal information to be stored and managed.
② Anti-hacking measures
1. Hanwha Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
2. Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
3. A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.
③ Minimization and training of personnel
1. Hanwha Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
2. Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company.
3. Computer data storage rooms are set as special protection areas to strictly control access.
④ Privacy protection task force
1. Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Hanwha Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.
Article 10: Installation and Operation of Automatic Personal Information Collection Devices
① Hanwha Techwin manages HTTP cookies for storing and retrieving user information. An HTTP cookie is a small file sent from Hanwha Techwin's servers to a user's web browser and stored on the respective customer's computer hard disk drive. Hanwha Techwin uses HTTP cookies for the following purposes:
1. Purpose
Hanwha Techwin use cookies to track visitors’ visit information, track, analyze and store visitors, and we can improve our website structure and content, or use them for marketing. Cookies utilize safely converted information, Hanwha Techwin cannot personally identify you from cookie information.
② Customers have a choice in whether to install cookies. By setting the options in a web browser, customers have the option to accept all cookies, confirm each time a cookie is stored, or refuse all cookies. However, customers may have difficulty with the provision of services if cookies are rejected.
1. Example of rejecting an HTTP cookie (Internet Explorer) Click the [Advanced] button under [Tools > Internet Options > Privacy] and set the option.
Article 11: Notices for Changes in the Privacy Policy
This privacy policy is effective as of Mar 3, 2021.
Privacy Policy Ver 9.1
Hanwha Techwin Co., Ltd. (hereinafter "Hanwha Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on Promotion of Information and Communications Network Utilization and Information Protection, ETC. Personal Information Protection Act, and other relevant laws and regulations.
Hanwha Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.
Hanwha Techwin's Privacy Policy contains the following information:
Article 1: General Provisions
Article 2: Types and Methods of Personal Information Collected
Article 3: Purpose of Collection and Use of Personal Information
Article 4: Use, Provision, and Sharing of Personal Information
Article 5: Consignment of Personal Information Handling
Article 6: Retention, Usage Period, and Destruction of Personal Information
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
Article 8: Privacy Officers
Article 9: Security Measures for the Protection of Personal Information A
rticle 10: Installation and Operation of Automatic Personal Information Collection Devices
Article 11: Notices for Changes in the Privacy Policy
Article 1: General Provisions
① Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).
② Hanwha Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior and Safety. Hanwha Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information. .
Article 2: Types and Methods of Personal Information Collected
① Hanwha Techwin provides a variety of convenient services to customers and collects the following personal information from related websites for identification purposes.
| Service Name | Collected personal information item | |
|---|---|---|
| Required information | DDNS Service | ID, password, name, email address, address, country, IP address |
| 4CUST Service | Name, Company name / department, email address, IP address | |
| CRM Service | Name, phone number, email address, partner type, IP address | |
| Wisenet SSM License Service | Name, email address, country, company name, job title, category, product,IP address | |
| Customer Support Service | Name, phone number, email address, country, address, model name, IP address | |
| STEP(Partner Registration) Service | ID, password, name, email address, phone number, IP address | |
| Newsletter / New Product Notifications Registration (Silver or above member) | Email address, Country, Company | |
| SRM(e-bidding System) Service | Name, email address, password, company information, IP address | |
| Wisenet7 | First Name, Last Name, Email, Country | |
| SmartCam Web viewer | Name, ID, password, email address | |
| Optional information | DDNS Service | Company name, phone number, fax number |
| 4CUST Service | Mobile phone number | |
| Wisenet SSM License Service | CCCTVㆍRecorderㆍClientQuantity | |
| STEP(Partner Registration) Service | Company, position | |
| Newsletter / New Product Notifications Registration | Email address, Country, Company, Product category | |
| Wisenet7 | Survey, Partner Type | |
| SRM(e-bidding System) Service | Phone number, fax number, Mobile phone number |
② Hanwha Techwin collects the above personal information in a manner in which customers directly complete online forms. However, the types of collected information prescribed under Paragraph 1 may vary depending on the purpose and type of service. Terms and conditions or an agreement for the collection of personal information shall be presented by individual service to which a user may choose to agree or disagree. Personal information shall only be collected upon agreement by the user.
③ In addition to those in Paragraphs 1 and 2, the following personal information may automatically generated and collected during use of service. - Service usage records, IP address, access logs, MAC address, etc.
Article 3: Purpose of Collection and Use of Personal Information
① To provide satisfactory services, Hanwha Techwin collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content, transmitting advertising information, and other marketing activities.
② However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.
Article 4: Use, Provision, and Sharing of Personal Information
① Except in cases where applicable by law or via customer consent, Hanwha Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.
1. If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Hanwha Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
2. If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.
② In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
1. Execution of contract regarding provision of service.
2. . If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposes in accordance with the procedures and methods prescribed by law.
3. If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.
Article 5: Consignment of Personal Information Handling
① Hanwha Techwin consigns and operates personal information handling as follows to ensure effective processing:
1. Consignment of Tasks and Consignees
| Type | Consignees | Consigned Tasks |
|---|---|---|
| Customer Support Center | Sammi Systech Co., Ltd. | Customer Support Reception and Guidance |
| Product Support | Seoheung Co., Ltd.; Secu Win Co., Ltd.; Escom Korea Co., Ltd.; Ace CC Tech Co., Ltd.; Atec Co., Ltd.; Entoss Co., Ltd.; Walnet Co., Ltd.; KCM Solutions Co., Ltd.; T&C Tech Co., Ltd.; Sammi Systech Co., Ltd.; Power Technology Co., Ltd.; Jinsung Telecommunications Co., Ltd.; Damo Telecommunications Co., Ltd.; See Eyes Co., Ltd.; Joa Electronic Co., Ltd.; Seokwang Engineering Co., Ltd.; Seonjin Information Systems, Co., Ltd.; Secure Tech Co., Ltd.; Secu One Co., Ltd.; Genic Solutions Co., Ltd.; Paran Telecommunications Co., Ltd.; Dongyang Telecommunications Co., Ltd.; Samsung SDP Co., Ltd.; IDIS Co., Ltd.; NaMoo Network Co., Ltd.; Kyungan information technology Co., Ltd.; VEGA system Co., Ltd. (27 companies) | Video Surveillance Equipment Customer Support |
| Website Maintenance | Neighbor System Co., Ltd.; Hanwha Systems Co., Ltd. | Hanwha Techwin Website Maintenance |
| Business SMS | SureM | Marketing Agency |
| Maintenance of servers and other infrastructure for Smartcam devices | BESPIN GLOBAL | Entrusted with the operation of related infrastructure including Smartcam servers |
② Hanwha Techwin clarifies responsibilities (restrictions on handling personal information exceeding the scope originally agreed upon; technical and administrative safeguards; restrictions on reconsignment; management and supervision of consignees; compensation for damages; etc.) when consigning personal information and supervises the consignees to ensure that such information is processed safely.
③ Any changes in consignees or consigned tasks shall be disclosed without delay via this Privacy Policy.
Article 6: Retention, Usage Period, and Destruction of Personal Information
① Hanwha Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.
② However, such information shall be retained for a certain period of time if required by relevant laws and regulations or internal policies as follows:
※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Act on the Consumer Protection in Electronic Commerce, etc. Protection of Communications Secrets Act, etc.).
1. Website sign-up and management: Until withdrawal
However, information shall be retained until fulfillment of duty for the following reasons:
A. Until the end of an investigation for violations in accordance with relevant laws and regulations.
B. Until the settlement of remaining debts with respect to Website usage.
2. Provision of goods or services: Until the provision of goods or services are completed or fees are settled.
However, information shall be retained until fulfillment of duty for the following reasons:
A. Recording of transactions in accordance with the Uniform Electronic Transactions Act such as displays, advertisements, agreements and implementations thereof, etc.
1) Records of displays and advertisements: 6 months
2) Records of contract cancellations, payments, and provision of goods: 5 years
3) Records of consumer complaints or disputes: 3 years
4) Records of Personal Information collected through Techwin's website, call-center or service center for the purpose of customer service will be kept for 3 years.
5) Records of Personal Information collected through customer survey or feedback will be kept for 3 years.
B. Archiving of communications evidence in accordance with Article 41 of the Enforcement Decree of the Protection of Communications Secrets Act.
1) Computer communications, Internet log data, and connection tracking data: 3 months
③ Destruction Procedures and Methods
1. Hanwha Techwin shall destroy without delay the personal information of customers when the retention period has lapsed, objectives have been achieved, or the information is no longer required for any other reason.
2. Despite the above reasons, if personal information needs to be retained in accordance with relevant laws or regulations, the information shall be moved to a separate database (DB) or storage area.
3. Hanwha Techwin shall destroy personal information recorded or stored in electronic files in a manner in which restoration or recovery is impossible. Information recorded or stored on paper shall be shredded or incinerated.
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
① With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.
▶ Personal information inspection requests
| Department | Business Planning Team |
|---|---|
| Manager | Hyun Do Kim, Senior Manager |
| Contact | +82-70-7147-8734,
|
② If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
③ Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the legal period of retention and use. In addition, such information shall be prohibited from inspection or use for any other purpose.
④ To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination and be punishable by law.
⑤ With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
⑥ Personal Information of Minors
1. As a rule, Hanwha Techwin does not collect the personal information of customers whom are minors.
2. If the personal information of minors is collected due to unavoidable reasons in the execution of product-related services, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.
Article 8: Privacy Officers
① To protect the personal information of customers and handle complaints and inquiries related to such information, Hanwha Techwin has designated the following Privacy Officers.
| Chief Privacy Officer | Junior Privacy Officer | |
|---|---|---|
| Department | Management Support Division | Management Support Division |
| Rank | Vice President | Director |
| Name | In Kwon | Hyun Do Kim |
| Contact | +82-70-7147-8734 | +82-70-7147-8734 |
|
|
② For consultation or to report privacy violations, please contact the following organizations:
1.Privacy Complaint Center (www.118privacy.kisa.or.kr - 118)
2.Supreme Prosecutors' Office - Cyber Criminale Investigation Section (www.spo.go.kr - 1301)
3. Korean National Police Agency - Cyber Bureau (cyberbureau.police.www.ctrc.go.kr - 182)
Article 9: Security Measures for the Protection of Personal Information
Hanwha Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
① Hanwha Techwin encrypts important personal information to be stored and managed.
② Anti-hacking measures
1. Hanwha Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
2. Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
3. A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.
③ Minimization and training of personnel
1. Hanwha Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
2. Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company.
3. Computer data storage rooms are set as special protection areas to strictly control access.
④ Privacy protection task force
1. Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Hanwha Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.
Article 10: Installation and Operation of Automatic Personal Information Collection Devices
① Hanwha Techwin manages HTTP cookies for storing and retrieving user information. An HTTP cookie is a small file sent from Hanwha Techwin's servers to a user's web browser and stored on the respective customer's computer hard disk drive. Hanwha Techwin uses HTTP cookies for the following purposes:
1. Purpose
Hanwha Techwin use cookies to track visitors’ visit information, track, analyze and store visitors, and we can improve our website structure and content, or use them for marketing. Cookies utilize safely converted information, Hanwha Techwin cannot personally identify you from cookie information.
② Customers have a choice in whether to install cookies. By setting the options in a web browser, customers have the option to accept all cookies, confirm each time a cookie is stored, or refuse all cookies. However, customers may have difficulty with the provision of services if cookies are rejected.
1. Example of rejecting an HTTP cookie (Internet Explorer) Click the [Advanced] button under [Tools > Internet Options > Privacy] and set the option.
Article 11: Notices for Changes in the Privacy Policy
This privacy policy is effective as of June 20, 2020.
Privacy Policy Ver 8.0
Hanwha Techwin Co., Ltd. (hereinafter "Hanwha Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on Promotion of Information and Communications Network Utilization and Information Protection, ETC. Personal Information Protection Act, and other relevant laws and regulations.
Hanwha Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.
Hanwha Techwin's Privacy Policy contains the following information:
Article 1: General Provisions
Article 2: Types and Methods of Personal Information Collected
Article 3: Purpose of Collection and Use of Personal Information
Article 4: Use, Provision, and Sharing of Personal Information
Article 5: Consignment of Personal Information Handling
Article 6: Retention, Usage Period, and Destruction of Personal Information
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
Article 8: Privacy Officers
Article 9: Security Measures for the Protection of Personal Information A
rticle 10: Installation and Operation of Automatic Personal Information Collection Devices
Article 11: Notices for Changes in the Privacy Policy
Article 1: General Provisions
① Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).
② Hanwha Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior and Safety. Hanwha Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.
Article 2: Types and Methods of Personal Information Collected
① Hanwha Techwin provides a variety of convenient services to customers and collects the following personal information from related websites for identification purposes.
| Service Name | Collected personal information item | |
|---|---|---|
| DDNS Service | Required information | ID, password, name, email address, address, country, IP address |
| Optional information | Company name, phone number, fax number | |
| 4CUST Service | Required information | Name, Company name / department, email address, IP address |
| Optional information | Mobile phone number, Company address, birthdate, job title, position, company phone number, fax number | |
| CRM Service | Required information | Name, phone number, email address, partner type, IP address |
| Wisenet SSM License Service | Required information | Name, email address, country, customer type, company name, job title, phone number, category, product, IP address |
| Customer Support Service | Required information | Name, phone number, email address, country, address, model name, IP address |
| Newsletter / New Product Notifications Registration | Required information | Email address, product category |
| STEP(Partner Registration) Service | Required information | ID, password, name, email address, phone number, IP address |
| Optional information | Company, position | |
| SRM(e-bidding System) Service | Required information | Name, email address, password, company information, IP address |
| Optional information | Phone number, fax number, Mobile phone number |
② Hanwha Techwin collects the above personal information in a manner in which customers directly complete online forms. However, the types of collected information prescribed under Paragraph 1 may vary depending on the purpose and type of service. Terms and conditions or an agreement for the collection of personal information shall be presented by individual service to which a user may choose to agree or disagree. Personal information shall only be collected upon agreement by the user.
③ In addition to those in Paragraphs 1 and 2, the following personal information may automatically generated and collected during use of service. - Service usage records, IP address, access logs, MAC address, etc.
Article 3: Purpose of Collection and Use of Personal Information
① To provide satisfactory services, Hanwha Techwin collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content, transmitting advertising information, and other marketing activities.
② However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.
Article 4: Use, Provision, and Sharing of Personal Information
① Except in cases where applicable by law or via customer consent, Hanwha Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.
1. If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Hanwha Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
2. If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.
② In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
1. Execution of contract regarding provision of service.
2. If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposes in accordance with the procedures and methods prescribed by law.
3. If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.
Article 5: Consignment of Personal Information Handling
① Hanwha Techwin consigns and operates personal information handling as follows to ensure effective processing:
1. Consignment of Tasks and Consignees
| Type | Consignees | Consigned Tasks |
|---|---|---|
| Customer Support Center | Sammi Systech Co., Ltd. | Customer Support Reception and Guidance |
| Product Support | Seoheung Co., Ltd.; Secu Win Co., Ltd.; Escom Korea Co., Ltd.; Ace CC Tech Co., Ltd.; Atec Co., Ltd.; Entoss Co., Ltd.; Walnet Co., Ltd.; KCM Solutions Co., Ltd.; T&C Tech Co., Ltd.; Sammi Systech Co., Ltd.; Power Technology Co., Ltd.; Jinsung Telecommunications Co., Ltd.; Damo Telecommunications Co., Ltd.; See Eyes Co., Ltd.; Joa Electronic Co., Ltd.; Seokwang Engineering Co., Ltd.; Seonjin Information Systems, Co., Ltd.; Secure Tech Co., Ltd.; Secu One Co., Ltd.; Genic Solutions Co., Ltd.; Paran Telecommunications Co., Ltd.; Dongyang Telecommunications Co., Ltd.; Samsung SDP Co., Ltd.; IDIS Co., Ltd.; NaMoo Network Co., Ltd.; Kyungan information technology Co., Ltd.; VEGA system Co., Ltd. (27 companies) | Video Surveillance Equipment Customer Support |
| Website Maintenance | Neighbor System Co., Ltd.; Hanwha Systems Co., Ltd. | Hanwha Techwin Website Maintenance |
② Hanwha Techwin clarifies responsibilities (restrictions on handling personal information exceeding the scope originally agreed upon; technical and administrative safeguards; restrictions on reconsignment; management and supervision of consignees; compensation for damages; etc.) when consigning personal information and supervises the consignees to ensure that such information is processed safely.
③ Any changes in consignees or consigned tasks shall be disclosed without delay via this Privacy Policy.
Article 6: Retention, Usage Period, and Destruction of Personal Information
① Hanwha Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.
② However, such information shall be retained for a certain period of time if required by relevant laws and regulations or internal policies as follows:
※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Act on the Consumer Protection in Electronic Commerce, etc. Protection of Communications Secrets Act, etc.).
1. Website sign-up and management: Until withdrawal
However, information shall be retained until fulfillment of duty for the following reasons:
A. Until the end of an investigation for violations in accordance with relevant laws and regulations.
B. Until the settlement of remaining debts with respect to Website usage.
2. Provision of goods or services: Until the provision of goods or services are completed or fees are settled.
However, information shall be retained until fulfillment of duty for the following reasons:
A. Recording of transactions in accordance with the Uniform Electronic Transactions Act such as displays, advertisements, agreements and implementations thereof, etc.
1) Records of displays and advertisements: 6 months
2) Records of contract cancellations, payments, and provision of goods: 5 years
3) Records of consumer complaints or disputes: 3 years
4) Records of Personal Information collected through Techwin's website, call-center or service center for the purpose of customer service will be kept for 3 years.
5) Records of Personal Information collected through customer survey or feedback will be kept for 3 years.
B. Archiving of communications evidence in accordance with Article 41 of the Enforcement Decree of the Protection of Communications Secrets Act.
1) Computer communications, Internet log data, and connection tracking data: 3 months
③ Destruction Procedures and Methods
1. Hanwha Techwin shall destroy without delay the personal information of customers when the retention period has lapsed, objectives have been achieved, or the information is no longer required for any other reason.
2. Despite the above reasons, if personal information needs to be retained in accordance with relevant laws or regulations, the information shall be moved to a separate database (DB) or storage area.
3. Hanwha Techwin shall destroy personal information recorded or stored in electronic files in a manner in which restoration or recovery is impossible. Information recorded or stored on paper shall be shredded or incinerated.
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
① With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.
▶ Personal information inspection requests
| Department | Business Planning Team |
|---|---|
| Manager | Ja Chun Koo, Director |
| Contact |  ,
|
② A customer may exercise the rights prescribed under Paragraph 1 by proxy via a legal representative or delegate. In such cases, the customer must submit a power of attorney in accordance with the Personal Information Protection Act (Enforcement Rules, Annex Form No. 11).
③ If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
④ Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the legal period of retention and use. In addition, such information shall be prohibited from inspection or use for any other purpose.
⑤ To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination and be punishable by law.
⑥ With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
⑦ Personal Information of Minors
1. As a rule, Hanwha Techwin does not collect the personal information of customers whom are minors.
2. If the personal information of minors is collected due to unavoidable reasons in the execution of product-related services, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.
Article 8: Privacy Officers
① To protect the personal information of customers and handle complaints and inquiries related to such information, Hanwha Techwin has designated the following Privacy Officers.
| Chief Privacy Officer | Junior Privacy Officer | |
|---|---|---|
| Department | Management Support Division | Management Support Division |
| Rank | Vice President | Director |
| Name | In Kwon | Ja Chun Koo |
| Contact |  |
|
|
|
② For consultation or to report privacy violations, please contact the following organizations:
1.Privacy Complaint Center (www.118privacy.kisa.or.kr - 118)
2.Supreme Prosecutors' Office - Cyber Criminale Investigation Section (www.spo.go.kr - 1301)
3. Korean National Police Agency - Cyber Bureau (cyberbureau.police.www.ctrc.go.kr - 182)
Article 9: Security Measures for the Protection of Personal Information
Hanwha Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
① Hanwha Techwin encrypts important personal information to be stored and managed.
② Anti-hacking measures
1. Hanwha Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
2. Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
3. A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.
③ Minimization and training of personnel
1. Hanwha Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
2. Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company.
3. Computer data storage rooms are set as special protection areas to strictly control access.
④ Privacy protection task force
1. Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Hanwha Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.
Article 10: Installation and Operation of Automatic Personal Information Collection Devices
① Hanwha Techwin manages HTTP cookies for storing and retrieving user information. An HTTP cookie is a small file sent from Hanwha Techwin's servers to a user's web browser and stored on the respective customer's computer hard disk drive. Hanwha Techwin uses HTTP cookies for the following purposes:
1. Purpose
Hanwha Techwin use cookies to track visitors’ visit information, track, analyze and store visitors, and we can improve our website structure and content, or use them for marketing. Cookies utilize safely converted information, Hanwha Techwin cannot personally identify you from cookie information.
② Customers have a choice in whether to install cookies. By setting the options in a web browser, customers have the option to accept all cookies, confirm each time a cookie is stored, or refuse all cookies. However, customers may have difficulty with the provision of services if cookies are rejected.
1. Example of rejecting an HTTP cookie (Internet Explorer) Click the [Advanced] button under [Tools > Internet Options > Privacy] and set the option.
Article 11: Notices for Changes in the Privacy Policy
This privacy policy is effective as of December 03, 2019.
Privacy Policy Ver 7.0
Hanwha Techwin Co., Ltd. (hereinafter "Hanwha Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on Promotion of Information and Communications Network Utilization and Information Protection, ETC. Personal Information Protection Act, and other relevant laws and regulations.
Hanwha Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.
Hanwha Techwin's Privacy Policy contains the following information:
Article 1: General Provisions
Article 2: Types and Methods of Personal Information Collected
Article 3: Purpose of Collection and Use of Personal Information
Article 4: Use, Provision, and Sharing of Personal Information
Article 5: Consignment of Personal Information Handling
Article 6: Retention, Usage Period, and Destruction of Personal Information
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
Article 8: Privacy Officers
Article 9: Security Measures for the Protection of Personal Information A
rticle 10: Installation and Operation of Automatic Personal Information Collection Devices
Article 11: Notices for Changes in the Privacy Policy
Article 1: General Provisions
① Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).
② Hanwha Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior and Safety. Hanwha Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.
Article 2: Types and Methods of Personal Information Collected
① Hanwha Techwin provides a variety of convenient services to customers and collects the following personal information from related websites for identification purposes.
| Service Name | Collected personal information item | |
|---|---|---|
| DDNS Service | Required information | ID, password, name, email address, address, country, IP address |
| Optional information | Company name, phone number, fax number | |
| 4CUST Service | Required information | Name, Company name / department, email address, IP address |
| Optional information | Mobile phone number, Company address, birthdate, job title, position, company phone number, fax number | |
| CRM Service | Required information | Name, phone number, email address, partner type, IP address |
| Wisenet SSM License Service | Required information | Name, email address, country, customer type, company name, job title, phone number, category, product, IP address |
| Customer Support Service | Required information | Name, phone number, email address, country, address, model name, IP address |
| Newsletter / New Product Notifications Registration | Required information | Email address, product category |
| STEP(Partner Registration) Service | Required information | ID, password, name, email address, phone number, IP address |
| Optional information | Company, position | |
| SRM(e-bidding System) Service | Required information | Name, email address, password, company information, IP address |
| Optional information | Phone number, fax number, Mobile phone number |
② Hanwha Techwin collects the above personal information in a manner in which customers directly complete online forms. However, the types of collected information prescribed under Paragraph 1 may vary depending on the purpose and type of service. Terms and conditions or an agreement for the collection of personal information shall be presented by individual service to which a user may choose to agree or disagree. Personal information shall only be collected upon agreement by the user.
③ In addition to those in Paragraphs 1 and 2, the following personal information may automatically generated and collected during use of service. - Service usage records, IP address, access logs, MAC address, etc.
Article 3: Purpose of Collection and Use of Personal Information
① To provide satisfactory services, Hanwha Techwin collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content, transmitting advertising information, and other marketing activities.
② However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.
Article 4: Use, Provision, and Sharing of Personal Information
① Except in cases where applicable by law or via customer consent, Hanwha Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.
1. If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Hanwha Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
2. If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.
② In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
1. Execution of contract regarding provision of service.
2. If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposes in accordance with the procedures and methods prescribed by law.
3. If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.
Article 5: Consignment of Personal Information Handling
① Hanwha Techwin consigns and operates personal information handling as follows to ensure effective processing:
1. Consignment of Tasks and Consignees
| Type | Consignees | Consigned Tasks |
|---|---|---|
| Customer Support Center | Sammi Systech Co., Ltd. | Customer Support Reception and Guidance |
| Product Support | Seoheung Co., Ltd.; Secu Win Co., Ltd.; Escom Korea Co., Ltd.; Ace CC Tech Co., Ltd.; Atec Co., Ltd.; Entoss Co., Ltd.; Walnet Co., Ltd.; KCM Solutions Co., Ltd.; Cozy Line Co., Ltd.; T&C Tech Co., Ltd.; Sammi Systech Co., Ltd.; Power Technology Co., Ltd.; Jinsung Telecommunications Co., Ltd.; Damo Telecommunications Co., Ltd.; See Eyes Co., Ltd.; Joa Electronic Co., Ltd.; Now Co., Ltd.; Seokwang Engineering Co., Ltd.; Seonjin Information Systems, Co., Ltd.; Secure Tech Co., Ltd.; Secu One Co., Ltd.; Genic Solutions Co., Ltd.; Paran Telecommunications Co., Ltd.; Dongyang Telecommunications Co., Ltd.; Samsung SDP Co., Ltd.; IDIS Co., Ltd.; NaMoo Network Co., Ltd. (27 companies) | Video Surveillance Equipment Customer Support |
| Website Maintenance | Neighbor System Co., Ltd.; Hanwha Systems Co., Ltd. | Hanwha Techwin Website Maintenance |
② Hanwha Techwin clarifies responsibilities (restrictions on handling personal information exceeding the scope originally agreed upon; technical and administrative safeguards; restrictions on reconsignment; management and supervision of consignees; compensation for damages; etc.) when consigning personal information and supervises the consignees to ensure that such information is processed safely.
③ Any changes in consignees or consigned tasks shall be disclosed without delay via this Privacy Policy.
Article 6: Retention, Usage Period, and Destruction of Personal Information
① Hanwha Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.
② However, such information shall be retained for a certain period of time if required by relevant laws and regulations or internal policies as follows:
※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Act on the Consumer Protection in Electronic Commerce, etc. Protection of Communications Secrets Act, etc.).
1. Website sign-up and management: Until withdrawal
However, information shall be retained until fulfillment of duty for the following reasons:
A. Until the end of an investigation for violations in accordance with relevant laws and regulations.
B. Until the settlement of remaining debts with respect to Website usage.
2. Provision of goods or services: Until the provision of goods or services are completed or fees are settled.
However, information shall be retained until fulfillment of duty for the following reasons:
A. Recording of transactions in accordance with the Uniform Electronic Transactions Act such as displays, advertisements, agreements and implementations thereof, etc.
1) Records of displays and advertisements: 6 months
2) Records of contract cancellations, payments, and provision of goods: 5 years
3) Records of consumer complaints or disputes: 3 years
B. Archiving of communications evidence in accordance with Article 41 of the Enforcement Decree of the Protection of Communications Secrets Act.
1) Computer communications, Internet log data, and connection tracking data: 3 months
③ Destruction Procedures and Methods
1. Hanwha Techwin shall destroy without delay the personal information of customers when the retention period has lapsed, objectives have been achieved, or the information is no longer required for any other reason.
2. Despite the above reasons, if personal information needs to be retained in accordance with relevant laws or regulations, the information shall be moved to a separate database (DB) or storage area.
3. Hanwha Techwin shall destroy personal information recorded or stored in electronic files in a manner in which restoration or recovery is impossible. Information recorded or stored on paper shall be shredded or incinerated.
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
① With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.
▶ Personal information inspection requests
| Department | Business Planning Team |
|---|---|
| Manager | Ja Chun Koo, Director |
| Contact | ,
|
② A customer may exercise the rights prescribed under Paragraph 1 by proxy via a legal representative or delegate. In such cases, the customer must submit a power of attorney in accordance with the Personal Information Protection Act (Enforcement Rules, Annex Form No. 11).
③ If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
④ Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the legal period of retention and use. In addition, such information shall be prohibited from inspection or use for any other purpose.
⑤ To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination and be punishable by law.
⑥ With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
⑦ Personal Information of Minors
1. As a rule, Hanwha Techwin does not collect the personal information of customers whom are minors.
2. If the personal information of minors is collected due to unavoidable reasons in the execution of product-related services, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.
Article 8: Privacy Officers
① To protect the personal information of customers and handle complaints and inquiries related to such information, Hanwha Techwin has designated the following Privacy Officers.
| Chief Privacy Officer | Junior Privacy Officer | |
|---|---|---|
| Department | Management Support Division | Management Support Division |
| Rank | Vice President | Director |
| Name | In Kwon | Ja Chun Koo |
| Contact | |
|
|
|
② For consultation or to report privacy violations, please contact the following organizations:
1.Privacy Complaint Center (www.118privacy.kisa.or.kr - 118)
2.Supreme Prosecutors' Office - Cyber Criminale Investigation Section (www.spo.go.kr - 1301)
3. Korean National Police Agency - Cyber Bureau (cyberbureau.police.www.ctrc.go.kr - 182)
Article 9: Security Measures for the Protection of Personal Information
Hanwha Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
① Hanwha Techwin encrypts important personal information to be stored and managed.
② Anti-hacking measures
1. Hanwha Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
2. Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
3. A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.
③ Minimization and training of personnel
1. Hanwha Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
2. Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company.
3. Computer data storage rooms are set as special protection areas to strictly control access.
④ Privacy protection task force
1. Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Hanwha Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.
Article 10: Installation and Operation of Automatic Personal Information Collection Devices
① Hanwha Techwin manages HTTP cookies for storing and retrieving user information. An HTTP cookie is a small file sent from Hanwha Techwin's servers to a user's web browser and stored on the respective customer's computer hard disk drive. Hanwha Techwin uses HTTP cookies for the following purposes:
1. Purpose
Hanwha Techwin use cookies to track visitors’ visit information, track, analyze and store visitors, and we can improve our website structure and content, or use them for marketing. Cookies utilize safely converted information, Hanwha Techwin cannot personally identify you from cookie information.
② Customers have a choice in whether to install cookies. By setting the options in a web browser, customers have the option to accept all cookies, confirm each time a cookie is stored, or refuse all cookies. However, customers may have difficulty with the provision of services if cookies are rejected.
1. Example of rejecting an HTTP cookie (Internet Explorer) Click the [Advanced] button under [Tools > Internet Options > Privacy] and set the option.
Article 11: Notices for Changes in the Privacy Policy
This privacy policy is effective as of November 20, 2018.
Privacy Policy Ver 6.0
Hanwha Techwin Co., Ltd. (hereinafter "Hanwha Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on Promotion of Information and Communication Network Utilization and Information Protection, Act on the Protection of Personal Information, and other relevant laws and regulations.
Hanwha Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.
If the Privacy Policy is amended for any reason, Hanwha Techwin shall publish such information on the company website (www.hanwhatechwin.co.kr) or notify customers via individual notices.
Hanwha Techwin's Privacy Policy contains the following information:
Article 1: General Provisions
Article 2: Types and Methods of Personal Information Collected
Article 3: Purpose of Collection and Use of Personal Information
Article 4: Use, Provision, and Sharing of Personal Information
Article 5: Consignment of Personal Information Handling
Article 6: Retention, Usage Period, and Destruction of Personal Information
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
Article 8: Privacy Officers
Article 9: Security Measures for the Protection of Personal Information
Article 10: Installation and Operation of Automatic Personal Information Collection Devices
Article 11: Notices for Changes in the Privacy Policy
Article 1: General Provisions
1) Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).
2) Hanwha Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior. Hanwha Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.
Article 2: Types and Methods of Personal Information Collected
1) Hanwha Techwin provides a variety of convenient services to customers and collects the following personal information from related websites for identification purposes. Required information: Name, phone number, address, email address, company name, company telephone number, gender, occupation, country/region, i-PIN number, company size, industry, etc. Optional information: Company name, company address, company fax number, company website URL, hobbies, interests, date of birth, company department, job title, product serial number, project information, interested content, etc. 2) Hanwha Techwin collects the above personal information in a manner in which customers directly complete online forms. However, the types of collected information prescribed under Paragraph 1 may vary depending on the purpose and type of service. Terms and conditions or an agreement for the collection of personal information shall be presented by individual service to which a user may choose to agree or disagree. Personal information shall only be collected upon agreement by the user. 3) In addition to those in Paragraphs 1 and 2, the following personal information may automatically generated and collected during use of service. - Service usage records, IP address, access logs, MAC address, etc.
Article 3: Purpose of Collection and Use of Personal Information
1) To provide satisfactory services, Hanwha Techwin collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content, transmitting advertising information, and other marketing activities.
2) However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.
Article 4: Use, Provision, and Sharing of Personal Information
1) Except in cases where applicable by law or via customer consent, Hanwha Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.
- If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Hanwha Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
- If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.
2) In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
- Execution of contract regarding provision of service.
- If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposes in accordance with the procedures and methods prescribed by law.
- If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.
Article 5: Consignment of Personal Information Handling
1) Hanwha Techwin consigns and operates personal information handling as follows to ensure effective processing:
① Consignment of Tasks and Consignees
| Type | Consignees | Consigned Tasks |
|---|---|---|
| Customer Support Center | Sammi Systech Co., Ltd | Customer Support Reception and Guidance |
| Product Support | Seoheung Co., Ltd.; Secu One Co., Ltd.; Escom Korea Co., Ltd.; Ace CC Tech Co., Ltd; Atec Co., Ltd; Entoss Co., Ltd; Walnet Co., Ltd.; KCM Solutions Co., Ltd.; Cozy Line Co., Ltd.; T&C Tech Co., Ltd.; Sammi Systech Co., Ltd.; Power Technology Co., Ltd.; Jinsung Telecommunications Co., Ltd.; Damo Telecommunications Co., Ltd.; See Eyes Co., Ltd.; Joa Electronic Co., Ltd.; Nawoo Co., Ltd.; Seokwang Engineering Co., Ltd.; Seonjin Information Systems, Co., Ltd.; Secure Tech Co., Ltd.; Secu One Co., Ltd.; Genic Solutions Co., Ltd.; Paran Telecommunications Co., Ltd.; Korea Tech Telecom Co., Ltd.; Dongyang Telecommunications Co., Ltd.; Hanwha Visual Presenters Co., Ltd.; Hanwha SDP Co., Ltd.; IDIS Co., Ltd.; Namoo Network Co., Ltd. (29 companies) | Video Surveillance Equipment Customer Support |
| Website Maintenance | Media4th One Co., Ltd. | Hanwha Techwin Website Maintenance |
2) Hanwha Techwin clarifies responsibilities (restrictions on handling personal information exceeding the scope originally agreed upon; technical and administrative safeguards; restrictions on reconsignment; management and supervision of consignees; compensation for damages; etc.) when consigning personal information and supervises the consignees to ensure that such information is processed safely.
3) Any changes in consignees or consigned tasks shall be disclosed without delay via this Privacy Policy.
Article 6: Retention, Usage Period, and Destruction of Personal Information
1) Hanwha Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.
2) However, such information shall be retained for a certain period of time if required by relevant laws and regulations or internal policies as follows:
※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Corporate Tax Act, Uniform Electronic Transactions Act, Protection of Communications Secrets Act, etc.).
1. Website sign-up and management: Until withdrawal
However, information shall be retained until fulfillment of duty for the following reasons:
① Until the end of an investigation for violations in accordance with relevant laws and regulations.
② Until the settlement of remaining debts with respect to Website usage.
2. Provision of goods or services: Until the provision of goods or services are completed or fees are settled.
However, information shall be retained until fulfillment of duty for the following reasons:
① Recording of transactions in accordance with the Uniform Electronic Transactions Act such as displays, advertisements, agreements and implementations thereof, etc.
- Records of displays and advertisements: 6 months
- Records of contract cancellations, payments, and provision of goods: 5 years
- Records of consumer complaints or disputes: 3 years
② Archiving of communications evidence in accordance with Article 41 of the Protection of Communications Secrets Act.
- Date/time of subscriber telecommunications, start and end time, other party's subscriber number, frequency of use, and location data of the originating station: 1 year
- Computer communications, Internet log data, and connection tracking data: 3 months
③ Retention of personally identifiable information (PII) in accordance with Article 29 of the Enforcement Decree of the Act on Promotion of Information and Communications Network Utilization and Information Protection: 6 months after information posted on the bulletin board expires
3) Destruction Procedures and Methods
- Hanwha Techwin shall destroy without delay the personal information of customers when the retention period has lapsed, objectives have been achieved, or the information is no longer required for any other reason.
- Despite the above reasons, if personal information needs to be retained in accordance with relevant laws or regulations, the information shall be moved to a separate database (DB) or storage area.
- Hanwha Techwin shall destroy personal information recorded or stored in electronic files in a manner in which restoration or recovery is impossible. Information recorded or stored on paper shall be shredded or incinerated.
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
1) With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.
▶ Personal information inspection requests
- Department: Management Support Division (Security Business Group)
- Manager: Ki-dong Kim Director
- Contact: +82-70-7147-7117, kidong1.kim@hanwha.com
2) A customer may exercise the rights prescribed under Paragraph 1 by proxy via a legal representative or delegate. In such cases, the customer must submit a power of attorney in accordance with the Personal Information Protection Act (Enforcement Rules, Annex Form No. 11).
3) If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
4) Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the legal period of retention and use. In addition, such information shall be prohibited from inspection or use for any other purpose.
5) To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination and be punishable by law.
6) With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
7) Personal Information of Minors - As a rule, Hanwha Techwin does not collect the personal information of customers whom are minors.
- If the personal information of minors is collected due to unavoidable reasons in the execution of product-related services, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.
Article 8: Privacy Officers
1) To protect the personal information of customers and handle complaints and inquiries related to such information, Hanwha Techwin has designated the following Privacy Officers.
| Chief Privacy Officer | Junior Privacy Officer | |
|---|---|---|
| Department | Management Support Division (Security Business Group) | Management Support Division (Security Business Group) |
| Rank | Vice President | Director |
| Name | Woo-seok Kim | Ki-dong Kim |
| Contact | |
 |
 |
 |
2) For consultation or to report privacy violations, please contact the following organizations:
- Personal Information Dispute Mediation Committee (www.1336.or.kr - 1336)
- Privacy Complaint Center (www.118.or.kr - 118)
- Personal Information Protection Mark Certification Committee (www.eprivacy.or.kr/02-580-0533~4)
- Internet Crime Investigation Center of the Supreme Prosecutors' Office (icic.sppo.go.kr/02-3480-3600)
- Cyber Terror Response Center of the National Police Agency (www.ctrc.go.kr/02-392-0330)
Article 9: Security Measures for the Protection of Personal Information
Hanwha Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
1) Hanwha Techwin encrypts important personal information to be stored and managed.
2) Anti-hacking measures - Hanwha Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
- Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
- A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.
3) Minimization and training of personnel - Hanwha Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
- Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company.
- Computer data storage rooms are set as special protection areas to strictly control access.
4) Privacy protection task force - Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Hanwha Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.
Article 10: Installation and Operation of Automatic Personal Information Collection Devices
1) Hanwha Techwin manages HTTP cookies for storing and retrieving user information. An HTTP cookie is a small file sent from Hanwha Techwin's servers to a user's web browser and stored on the respective customer's computer hard disk drive. Hanwha Techwin uses HTTP cookies for the following purposes:
• Purpose
Analyzing frequency of access and times of visit of members and non-members; identifying and tracking user preferences and interests; and providing targeted marketing and personalized services by identifying the number of visits. 2) Customers have a choice in whether to install cookies. By setting the options in a web browser, customers have the option to accept all cookies, confirm each time a cookie is stored, or refuse all cookies. However, customers may have difficulty with the provision of services if cookies are rejected.
• Example of rejecting an HTTP cookie (Internet Explorer) Click the [Advanced] button under [Tools > Internet Options > Privacy] and set the option to [Block All Cookies].
Article 11: Notices for Changes in the Privacy Policy
1) This Privacy Policy was established on September 30, 2011. Any additions, deletions, or modification to the contents according to enactments or amendments to laws and regulations, changes in government policies, or changes in the internal policies of Hanwha Techwin shall be published on the Website at least seven days prior to such revisions along with any relevant reasons.
Hanwha Techwin shall obtain customer consent for any major changes including the provision of personal information to third parties, changes in the purpose of collection or use, and changes to the retention period.
2) Previous Privacy Policies can be found below.
Applied June. 30, 2016 - July. 25, 2017
Effective date: July. 26, 2017
Privacy Policy Ver 5.0
Hanwha Techwin Co., Ltd. (hereinafter "Hanwha Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on Promotion of Information and Communication Network Utilization and Information Protection, Act on the Protection of Personal Information, and other relevant laws and regulations.
Hanwha Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.
If the Privacy Policy is amended for any reason, Hanwha Techwin shall publish such information on the company website (www.hanwhatechwin.co.kr) or notify customers via individual notices.
Hanwha Techwin's Privacy Policy contains the following information:
Article 1: General Provisions
Article 2: Types and Methods of Personal Information Collected
Article 3: Purpose of Collection and Use of Personal Information
Article 4: Use, Provision, and Sharing of Personal Information
Article 5: Consignment of Personal Information Handling
Article 6: Retention, Usage Period, and Destruction of Personal Information
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
Article 8: Privacy Officers
Article 9: Security Measures for the Protection of Personal Information
Article 10: Installation and Operation of Automatic Personal Information Collection Devices
Article 11: Notices for Changes in the Privacy Policy
Article 1: General Provisions
1) Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).
2) Hanwha Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior. Hanwha Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.
Article 2: Types and Methods of Personal Information Collected
1) Hanwha Techwin provides a variety of convenient services to customers and collects the following personal information from related websites for identification purposes. Required information: Name, phone number, address, email address, company name, company telephone number, gender, occupation, country/region, i-PIN number, company size, industry, etc. Optional information: Company name, company address, company fax number, company website URL, hobbies, interests, date of birth, company department, job title, product serial number, project information, interested content, etc. 2) Hanwha Techwin collects the above personal information in a manner in which customers directly complete online forms. However, the types of collected information prescribed under Paragraph 1 may vary depending on the purpose and type of service. Terms and conditions or an agreement for the collection of personal information shall be presented by individual service to which a user may choose to agree or disagree. Personal information shall only be collected upon agreement by the user. 3) In addition to those in Paragraphs 1 and 2, the following personal information may automatically generated and collected during use of service. - Service usage records, IP address, access logs, MAC address, etc.
Article 3: Purpose of Collection and Use of Personal Information
1) To provide satisfactory services, Hanwha Techwin collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content, transmitting advertising information, and other marketing activities.
2) However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.
Article 4: Use, Provision, and Sharing of Personal Information
1) Except in cases where applicable by law or via customer consent, Hanwha Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.
- If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Hanwha Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
- If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.
2) In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
- Execution of contract regarding provision of service.
- If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposesin accordance with the procedures and methods prescribed by law.
- If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.
Article 5: Consignment of Personal Information Handling
1) Hanwha Techwin consigns and operates personal information handling as follows to ensure effective processing:
① Consignment of Tasks and Consignees
| Type | Consignees | Consigned Tasks |
|---|---|---|
| Customer Support Center | Sammi Systech Co., Ltd | Customer Support Reception and Guidance |
| Product Support | Seoheung Co., Ltd.; Secu One Co., Ltd.; Escom Korea Co., Ltd.; Ace CC Tech Co., Ltd; Atec Co., Ltd; Entoss Co., Ltd; Walnet Co., Ltd.; KCM Solutions Co., Ltd.; Cozy Line Co., Ltd.; T&C Tech Co., Ltd.; Sammi Systech Co., Ltd.; Power Technology Co., Ltd.; Jinsung Telecommunications Co., Ltd.; Damo Telecommunications Co., Ltd.; See Eyes Co., Ltd.; Joa Electronic Co., Ltd.; Nawoo Co., Ltd.; Seokwang Engineering Co., Ltd.; Seonjin Information Systems, Co., Ltd.; Secure Tech Co., Ltd.; Genic Solutions Co., Ltd.; Paran Telecommunications Co., Ltd.; Korea Tech Telecom Co., Ltd.; Dongyang Telecommunications Co., Ltd.; Hanwha Visual Presenters Co., Ltd.; Hanwha SDP Co., Ltd.; IDIS Co., Ltd. (27 companies) | Video Surveillance Equipment Customer Support |
| Geneq Co., Ltd.; I-SEM Co., Ltd.; KS Comp Co., Ltd.; Beko Korea Co., Ltd.; Yuhan Machinery Co., Ltd.; Samsung Turbo Service Co., Ltd.; KS Technology Co., Ltd. (7 companies) | Energy Equipment Customer Support | |
| STS Co., Ltd.; Dongin HT Co., Ltd.; Korea ENG Co., Ltd.; Hangyel ENG Co., Ltd.; Instech Co., Ltd.; SME Korea Co., Ltd.; Shinjin Tech Co., Ltd. (7 companies) | Semiconductor Equipment Customer Support | |
| Win Tech Co., Ltd | Defense Equipment Customer Support | |
| Website Maintenance | Media4th One Co., Ltd. | Hanwha Techwin Website Maintenance |
2) Hanwha Techwin clarifies responsibilities (restrictions on handling personal information exceeding the scope originally agreed upon; technical and administrative safeguards; restrictions on reconsignment; management and supervision of consignees; compensation for damages; etc.) when consigning personal information and supervises the consignees to ensure that such information is processed safely.
3) Any changes in consignees or consigned tasks shall be disclosed without delay via this Privacy Policy.
Article 6: Retention, Usage Period, and Destruction of Personal Information
1) Hanwha Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.
2) However, such information shall be retained for a certain period of time if required by relevant laws and regulations or internal policies as follows:
※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Corporate Tax Act, Uniform Electronic Transactions Act, Protection of Communications Secrets Act, etc.).
1. Website sign-up and management: Until withdrawal
However, information shall be retained until fulfillment of duty for the following reasons:
① Until the end of an investigation for violations in accordance with relevant laws and regulations.
② Until the settlement of remaining debts with respect to Website usage.
2. Provision of goods or services: Until the provision of goods or services are completed or fees are settled.
However, information shall be retained until fulfillment of duty for the following reasons:
① Recording of transactions in accordance with the Uniform Electronic Transactions Act such as displays, advertisements, agreements and implementations thereof, etc.
- Records of displays and advertisements: 6 months
- Records of contract cancellations, payments, and provision of goods: 5 years
- Records of consumer complaints or disputes: 3 years
② Archiving of communications evidence in accordance with Article 41 of the Protection of Communications Secrets Act.
- Date/time of subscriber telecommunications, start and end time, other party's subscriber number, frequency of use, and location data of the originating station: 1 year
- Computer communications, Internet log data, and connection tracking data: 3 months
③ Retention of personally identifiable information (PII) in accordance with Article 29 of the Enforcement Decree of the Act on Promotion of Information and Communications Network Utilization and Information Protection: 6 months after information posted on the bulletin board expires
3) Destruction Procedures and Methods
- Hanwha Techwin shall destroy without delay the personal information of customers when the retention period has lapsed, objectives have been achieved, or the information is no longer required for any other reason.
- Despite the above reasons, if personal information needs to be retained in accordance with relevant laws or regulations, the information shall be moved to a separate database (DB) or storage area.
- Hanwha Techwin shall destroy personal information recorded or stored in electronic files in a manner in which restoration or recovery is impossible. Information recorded or stored on paper shall be shredded or incinerated.
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
1) With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.
▶ Personal information inspection requests
| Contact person | |
|---|---|
| AerospaceㆍDefense Division | - Contact PersonManager: Ho myoung Ma, Director
- Contact:  , 
|
| Security Division | - Contact Person: Ki-dong Kim, Director
- Contact:  ,
|
| Industrial equipment Division | - Contact Person: Sung-Ki Park, Director
- Contact:  , 
|
2) A customer may exercise the rights prescribed under Paragraph 1 by proxy via a legal representative or delegate. In such cases, the customer must submit a power of attorney in accordance with the Personal Information Protection Act (Enforcement Rules, Annex Form No. 11).
3) If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
4) Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the legal period of retention and use. In addition, such information shall be prohibited from inspection or use for any other purpose.
5) To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination and be punishable by law.
6) With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
7) Personal Information of Minors - As a rule, Hanwha Techwin does not collect the personal information of customers whom are minors.
- If the personal information of minors is collected due to unavoidable reasons in the execution of product-related services, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.
Article 8: Privacy Officers
1) To protect the personal information of customers and handle complaints and inquiries related to such information, Hanwha Techwin has designated the following Privacy Officers.
| Chief Privacy Officer | Junior Privacy Officer | |
|---|---|---|
| Department | Management Support Division (AerospaceㆍDefense) | Management Support Division (AerospaceㆍDefense) |
| Rank | Executive Vice President | Director |
| Name | Hong-gun Lee | Ho-myoung Ma |
| Contact |  |
|
| Chief Privacy Officer | Junior Privacy Officer | |
|---|---|---|
| Department | Management Support Division (Security) | Management Support Division (Security) |
| Rank | Vice President | Director |
| Name | Woo-seok Kim | Ki-dong Kim |
| Contact |  |
|
| Chief Privacy Officer | Junior Privacy Officer | |
|---|---|---|
| Department | Management Support Division (Industrial equipment) | Management Support Division (Industrial equipment) |
| Rank | Vice President | Director |
| Name | Ki-Nam Lee | Sung-gi park |
| Contact |  |
|
2) For consultation or to report privacy violations, please contact the following organizations:
- Personal Information Dispute Mediation Committee (www.1336.or.kr - 1336)
- Privacy Complaint Center (www.118.or.kr - 118)
- Personal Information Protection Mark Certification Committee (www.eprivacy.or.kr/02-580-0533~4)
- Internet Crime Investigation Center of the Supreme Prosecutors' Office (icic.sppo.go.kr/02-3480-3600)
- Cyber Terror Response Center of the National Police Agency (www.ctrc.go.kr/02-392-0330)
Article 9: Security Measures for the Protection of Personal Information
Hanwha Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
1) Hanwha Techwin encrypts important personal information to be stored and managed.
2) Anti-hacking measures - Hanwha Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
- Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
- A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.
3) Minimization and training of personnel - Hanwha Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
- Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company.
- Computer data storage rooms are set as special protection areas to strictly control access.
4) Privacy protection task force - Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Hanwha Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.
Article 10: Installation and Operation of Automatic Personal Information Collection Devices
1) Hanwha Techwin manages HTTP cookies for storing and retrieving user information. An HTTP cookie is a small file sent from Hanwha Techwin's servers to a user's web browser and stored on the respective customer's computer hard disk drive. Hanwha Techwin uses HTTP cookies for the following purposes:
• Purpose
Analyzing frequency of access and times of visit of members and non-members; identifying and tracking user preferences and interests; and providing targeted marketing and personalized services by identifying the number of visits. 2) Customers have a choice in whether to install cookies. By setting the options in a web browser, customers have the option to accept all cookies, confirm each time a cookie is stored, or refuse all cookies. However, customers may have difficulty with the provision of services if cookies are rejected.
• Example of rejecting an HTTP cookie (Internet Explorer) Click the [Advanced] button under [Tools > Internet Options > Privacy] and set the option to [Block All Cookies].
Article 11: Notices for Changes in the Privacy Policy
1) This Privacy Policy was established on September 30, 2011. Any additions, deletions, or modification to the contents according to enactments or amendments to laws and regulations, changes in government policies, or changes in the internal policies of Hanwha Techwin shall be published on the Website at least seven days prior to such revisions along with any relevant reasons.
Hanwha Techwin shall obtain customer consent for any major changes including the provision of personal information to third parties, changes in the purpose of collection or use, and changes to the retention period.
2) Previous Privacy Policies can be found below.
Applied Sep. 26, 2014 - June. 29, 2016
Effective date: June. 30, 2016
Privacy Policy Ver 4.0
Hanwha Techwin Co., Ltd. (hereinafter "Hanwha Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on Promotion of Information and Communication Network Utilization and Information Protection, Act on the Protection of Personal Information, and other relevant laws and regulations.
Hanwha Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.
If the Privacy Policy is amended for any reason, Hanwha Techwin shall publish such information on the company website (www.hanwhatechwin.co.kr) or notify customers via individual notices.
Hanwha Techwin's Privacy Policy contains the following information:
Article 1: General Provisions
Article 2: Types and Methods of Personal Information Collected
Article 3: Purpose of Collection and Use of Personal Information
Article 4: Use, Provision, and Sharing of Personal Information
Article 5: Consignment of Personal Information Handling
Article 6: Retention, Usage Period, and Destruction of Personal Information
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
Article 8: Privacy Officers
Article 9: Security Measures for the Protection of Personal Information
Article 10: Installation and Operation of Automatic Personal Information Collection Devices
Article 11: Notices for Changes in the Privacy Policy
Article 1: General Provisions
1) Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).
2) Hanwha Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior. Hanwha Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.
Article 2: Types and Methods of Personal Information Collected
1) Hanwha Techwin provides a variety of convenient services to customers and collects the following personal information from related websites for identification purposes. Required information: Name, phone number, address, email address, company name, company telephone number, gender, occupation, country/region, i-PIN number, company size, industry, etc. Optional information: Company name, company address, company fax number, company website URL, hobbies, interests, date of birth, company department, job title, product serial number, project information, interested content, etc. 2) Hanwha Techwin collects the above personal information in a manner in which customers directly complete online forms. However, the types of collected information prescribed under Paragraph 1 may vary depending on the purpose and type of service. Terms and conditions or an agreement for the collection of personal information shall be presented by individual service to which a user may choose to agree or disagree. Personal information shall only be collected upon agreement by the user. 3) In addition to those in Paragraphs 1 and 2, the following personal information may automatically generated and collected during use of service. - Service usage records, IP address, access logs, MAC address, etc.
Article 3: Purpose of Collection and Use of Personal Information
1) To provide satisfactory services, Hanwha Techwin collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content, transmitting advertising information, and other marketing activities.
2) However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.
Article 4: Use, Provision, and Sharing of Personal Information
1) Except in cases where applicable by law or via customer consent, Hanwha Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.
- If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Hanwha Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
- If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.
2) In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
- Execution of contract regarding provision of service.
- If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposesin accordance with the procedures and methods prescribed by law.
- If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.
Article 5: Consignment of Personal Information Handling
1) Hanwha Techwin consigns and operates personal information handling as follows to ensure effective processing:
① Consignment of Tasks and Consignees
| Type | Consignees | Consigned Tasks |
|---|---|---|
| Customer Support Center | Sammi Systech Co., Ltd. | Customer Support Reception and Guidance |
| Product Support | Line Info Co., Ltd.; Seoheung Co., Ltd.; Secu One Co., Ltd.; ESIT Co., Ltd.; Escom Korea Co., Ltd.; Ace CC Tech Co., Ltd; Atec Co., Ltd; Entoss Co., Ltd; Walnet Co., Ltd.; KCM Solutions Co., Ltd.; Cozy Line Co., Ltd.; T&C Tech Co., Ltd.; Power Technology Co., Ltd.; Damo Telecommunications Co., Ltd.; See Eyes Co., Ltd.; Joa Electronic Co., Ltd.; Samseong Now Co., Ltd.; Seokwang Engineering Co., Ltd.; Seonjin Information Systems, Co., Ltd.; Secure Tech Co., Ltd.; Genic Solutions Co., Ltd.; Paran Telecommunications Co., Ltd.; Korea Tech Telecom Co., Ltd.; Samsung Visual Presenters Co., Ltd.; Samsung SDP Co., Ltd.; IDIS Co., Ltd. (27 companies) | Video Surveillance Equipment Customer Support |
| Geneq Co., Ltd.; I-SEM Co., Ltd.; KS Comp Co., Ltd.; Beko Korea Co., Ltd.; UB Teck Co., Ltd.; Yuhan Machinery Co., Ltd.; Samsung Turbo Service Co., Ltd. (7 companies) | Energy Equipment Customer Support | |
| STS Co., Ltd. | Semiconductor Equipment Customer Support | |
| Win Tech Co., Ltd. | Defense Equipment Customer Support | |
| Website Maintenance | Media4th One Co., Ltd. | Hanwha Techwin Website Maintenance |
2) Hanwha Techwin clarifies responsibilities (restrictions on handling personal information exceeding the scope originally agreed upon; technical and administrative safeguards; restrictions on reconsignment; management and supervision of consignees; compensation for damages; etc.) when consigning personal information and supervises the consignees to ensure that such information is processed safely.
3) Any changes in consignees or consigned tasks shall be disclosed without delay via this Privacy Policy.
Article 6: Retention, Usage Period, and Destruction of Personal Information
1) Hanwha Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.
2) However, such information shall be retained for a certain period of time if required by relevant laws and regulations or internal policies as follows:
※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Corporate Tax Act, Uniform Electronic Transactions Act, Protection of Communications Secrets Act, etc.).
1. Website sign-up and management: Until withdrawal
However, information shall be retained until fulfillment of duty for the following reasons:
① Until the end of an investigation for violations in accordance with relevant laws and regulations.
② Until the settlement of remaining debts with respect to Website usage.
2. Provision of goods or services: Until the provision of goods or services are completed or fees are settled.
However, information shall be retained until fulfillment of duty for the following reasons:
① Recording of transactions in accordance with the Uniform Electronic Transactions Act such as displays, advertisements, agreements and implementations thereof, etc.
- Records of displays and advertisements: 6 months
- Records of contract cancellations, payments, and provision of goods: 5 years
- Records of consumer complaints or disputes: 3 years
② Archiving of communications evidence in accordance with Article 41 of the Protection of Communications Secrets Act.
- Date/time of subscriber telecommunications, start and end time, other party's subscriber number, frequency of use, and location data of the originating station: 1 year
- Computer communications, Internet log data, and connection tracking data: 3 months
③ Retention of personally identifiable information (PII) in accordance with Article 29 of the Enforcement Decree of the Act on Promotion of Information and Communications Network Utilization and Information Protection: 6 months after information posted on the bulletin board expires
3) Destruction Procedures and Methods
- Hanwha Techwin shall destroy without delay the personal information of customers when the retention period has lapsed, objectives have been achieved, or the information is no longer required for any other reason.
- Despite the above reasons, if personal information needs to be retained in accordance with relevant laws or regulations, the information shall be moved to a separate database (DB) or storage area.
- Hanwha Techwin shall destroy personal information recorded or stored in electronic files in a manner in which restoration or recovery is impossible. Information recorded or stored on paper shall be shredded or incinerated.
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
1) With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.
▶ Personal information inspection requests
- Department: Management Support Division (Security Business Group)
- Manager: Ki-dong Kim Director
- Contact:
, 2) A customer may exercise the rights prescribed under Paragraph 1 by proxy via a legal representative or delegate. In such cases, the customer must submit a power of attorney in accordance with the Personal Information Protection Act (Enforcement Rules, Annex Form No. 11).
3) If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
4) Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the legal period of retention and use. In addition, such information shall be prohibited from inspection or use for any other purpose.
5) To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination and be punishable by law.
6) With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
7) Personal Information of Minors - As a rule, Hanwha Techwin does not collect the personal information of customers whom are minors.
- If the personal information of minors is collected due to unavoidable reasons in the execution of product-related services, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.
Article 8: Privacy Officers
1) To protect the personal information of customers and handle complaints and inquiries related to such information, Hanwha Techwin has designated the following Privacy Officers.
| Chief Privacy Officer | Junior Privacy Officer | |
|---|---|---|
| Department | Management Support Division (Security Business Group) |
Management Support Division (Security Business Group) |
| Rank | Vice President | Director |
| Name | Woo-seok Kim | Ki-dong Kim |
| Contact | |
|
 |
|
2) For consultation or to report privacy violations, please contact the following organizations:
- Personal Information Dispute Mediation Committee (www.1336.or.kr - 1336)
- Privacy Complaint Center (www.118.or.kr - 118)
- Online Privacy Association Certification Committee (www.eprivacy.or.kr - 02-580-0533~4)
- Supreme Prosecutors' Office - Internet Crime Investigation Center (icic.sppo.go.kr - 02-3480-3600)
- Korean National Police Agency - Cyber Bureau (www.ctrc.go.kr - 02-392-0330)
Article 9: Security Measures for the Protection of Personal Information
Hanwha Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
1) Hanwha Techwin encrypts important personal information to be stored and managed.
2) Anti-hacking measures - Hanwha Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
- Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
- A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.
3) Minimization and training of personnel - Hanwha Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
- Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company.
- Computer data storage rooms are set as special protection areas to strictly control access.
4) Privacy protection task force - Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Hanwha Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.
Article 10: Installation and Operation of Automatic Personal Information Collection Devices
1) Hanwha Techwin manages HTTP cookies for storing and retrieving user information. An HTTP cookie is a small file sent from Hanwha Techwin's servers to a user's web browser and stored on the respective customer's computer hard disk drive. Hanwha Techwin uses HTTP cookies for the following purposes:
• Purpose
Analyzing frequency of access and times of visit of members and non-members; identifying and tracking user preferences and interests; and providing targeted marketing and personalized services by identifying the number of visits. 2) Customers have a choice in whether to install cookies. By setting the options in a web browser, customers have the option to accept all cookies, confirm each time a cookie is stored, or refuse all cookies. However, customers may have difficulty with the provision of services if cookies are rejected.
• Example of rejecting an HTTP cookie (Internet Explorer) Click the [Advanced] button under [Tools > Internet Options > Privacy] and set the option to [Block All Cookies].
Article 11: Notices for Changes in the Privacy Policy
1) This Privacy Policy was established on September 30, 2011. Any additions, deletions, or modification to the contents according to enactments or amendments to laws and regulations, changes in government policies, or changes in the internal policies of Hanwha Techwin shall be published on the Website at least seven days prior to such revisions along with any relevant reasons.
Hanwha Techwin shall obtain customer consent for any major changes including the provision of personal information to third parties, changes in the purpose of collection or use, and changes to the retention period.
2) Previous Privacy Policies can be found below.
Applied Jan. 21, 2014 - Sep. 25, 2014
Effective date: Sep. 26, 2014
Privacy Policy Ver 3.0
Samsung Techwin Co., Ltd. (hereinafter "Samsung Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on Promotion of Information and Communication Network Utilization and Information Protection, Act on the Protection of Personal Information, and other relevant laws and regulations.
Samsung Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.
If the Privacy Policy is amended for any reason, Samsung Techwin shall publish such information on the company website (www.samsungtechwin.co.kr) or notify customers via individual notices.
Samsung Techwin's Privacy Policy contains the following information:
Article 1: General Provisions
Article 2: Types and Methods of Personal Information Collected
Article 3: Purpose of Collection and Use of Personal Information
Article 4: Use, Provision, and Sharing of Personal Information
Article 5: Consignment of Personal Information Handling
Article 6: Retention, Usage Period, and Destruction of Personal Information
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
Article 8: Privacy Officers
Article 9: Security Measures for the Protection of Personal Information
Article 10: Installation and Operation of Automatic Personal Information Collection Devices
Article 11: Notices for Changes in the Privacy Policy
Article 1: General Provisions
1) Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).
2) Samsung Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior. Samsung Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.
Article 2: Types and Methods of Personal Information Collected
1) Samsung Techwin provides a variety of convenient services to customers and collects the following personal information from related websites for identification purposes.
Required information: Name, phone number, address, email address, company name, company telephone number, gender, occupation, country/region, i-PIN number, company size, industry, etc.
Optional information: Company name, company address, company fax number, company website URL, hobbies, interests, date of birth, company department, job title, product serial number, project information, interested content, etc.
2) Samsung Techwin collects the above personal information in a manner in which customers directly complete online forms. However, the types of collected information prescribed under Paragraph 1 may vary depending on the purpose and type of service. Terms and conditions or an agreement for the collection of personal information shall be presented by individual service to which a user may choose to agree or disagree. Personal information shall only be collected upon agreement by the user.
3) In addition to those in Paragraphs 1 and 2, the following personal information may automatically generated and collected during use of service.
- Service usage records, IP address, access logs, MAC address, etc.
Article 3: Purpose of Collection and Use of Personal Information
1) To provide satisfactory services, Samsung Techwin collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content, transmitting advertising information, and other marketing activities.
2) However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.
Article 4: Use, Provision, and Sharing of Personal Information
1) Except in cases where applicable by law or via customer consent, Samsung Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.
- If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Samsung Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
- If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.
2) In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
- Execution of contract regarding provision of service.
- If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposesin accordance with the procedures and methods prescribed by law.
- If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.
Article 5: Consignment of Personal Information Handling
1) Samsung Techwin consigns and operates personal information handling as follows to ensure effective processing:
① Telephone Customer Service Operations
- Consignee: Sammi Systech Co., Ltd.
- Consigned Tasks: Customer support requests received through the Website and other guidance.
2) Samsung Techwin clarifies responsibilities (restrictions on handling personal information exceeding the scope originally agreed upon; technical and administrative safeguards; restrictions on reconsignment; management and supervision of consignees; compensation for damages; etc.) when consigning personal information and supervises the consignees to ensure that such information is processed safely.
3) Any changes in consignees or consigned tasks shall be disclosed without delay via this Privacy Policy.
Article 6: Retention, Usage Period, and Destruction of Personal Information
1) Samsung Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.
2) However, such information shall be retained for a certain period of time if required by relevant laws and regulations or internal policies as follows:
※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Corporate Tax Act, Uniform Electronic Transactions Act, Protection of Communications Secrets Act, etc.).
1. Website sign-up and management: Until withdrawal
However, information shall be retained until fulfillment of duty for the following reasons:
① Until the end of an investigation for violations in accordance with relevant laws and regulations.
② Until the settlement of remaining debts with respect to Website usage.
2. Provision of goods or services: Until the provision of goods or services are completed or fees are settled.
However, information shall be retained until fulfillment of duty for the following reasons:
① Recording of transactions in accordance with the Uniform Electronic Transactions Act such as displays, advertisements, agreements and implementations thereof, etc.
- Records of displays and advertisements: 6 months
- Records of contract cancellations, payments, and provision of goods: 5 years
- Records of consumer complaints or disputes: 3 years
② Archiving of communications evidence in accordance with Article 41 of the Protection of Communications Secrets Act.
- Date/time of subscriber telecommunications, start and end time, other party's subscriber number, frequency of use, and location data of the originating station: 1 year
- Computer communications, Internet log data, and connection tracking data: 3 months
③ Retention of personally identifiable information (PII) in accordance with Article 29 of the Enforcement Decree of the Act on Promotion of Information and Communications Network Utilization and Information Protection: 6 months after information posted on the bulletin board expires
3) Destruction Procedures and Methods
- Samsung Techwin shall destroy without delay the personal information of customers when the retention period has lapsed, objectives have been achieved, or the information is no longer required for any other reason.
- Despite the above reasons, if personal information needs to be retained in accordance with relevant laws or regulations, the information shall be moved to a separate database (DB) or storage area.
- Samsung Techwin shall destroy personal information recorded or stored in electronic files in a manner in which restoration or recovery is impossible. Information recorded or stored on paper shall be shredded or incinerated.
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
1) With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.
▶ Personal information inspection requests
- Department: Human Resources (Security Group)
Manager: Ho-myeong Ma
Contact:
, 2) A customer may exercise the rights prescribed under Paragraph 1 by proxy via a legal representative or delegate. In such cases, the customer must submit a power of attorney in accordance with the Personal Information Protection Act (Enforcement Rules, Annex Form No. 11).
3) If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
4) Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the legal period of retention and use. In addition, such information shall be prohibited from inspection or use for any other purpose.
5) To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination and be punishable by law.
6) With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
7) Personal Information of Minors
- As a rule, Samsung Techwin does not collect the personal information of customers whom are minors.
- If the personal information of minors is collected due to unavoidable reasons in the execution of product-related services, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.
Article 8: Privacy Officers
1) To protect the personal information of customers and handle complaints and inquiries related to such information, Samsung Techwin has designated the following Privacy Officers.
| Chief Privacy Officer | Junior Privacy Officer | |
|---|---|---|
| Department | Human Resources | Human Resources |
| Rank | Executive Director | Head of Department |
| Name | Chun-ryeol Bae | Ho-myeong Ma |
| Contact |  |
|
 |
|
2) For consultation or to report privacy violations, please contact the following organizations:
- Personal Information Dispute Mediation Committee (www.1336.or.kr - 1336)
- Privacy Complaint Center (www.118.or.kr - 118)
- Online Privacy Association Certification Committee (www.eprivacy.or.kr - 02-580-0533~4)
- Supreme Prosecutors' Office - Internet Crime Investigation Center (icic.sppo.go.kr - 02-3480-3600)
- Korean National Police Agency - Cyber Bureau (www.ctrc.go.kr - 02-392-0330)
Article 9: Security Measures for the Protection of Personal Information
Samsung Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
1) Samsung Techwin encrypts important personal information to be stored and managed.
2) Anti-hacking measures
- Samsung Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
- Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
- A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.
3) Minimization and training of personnel
- Samsung Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
- Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company.
- Computer data storage rooms are set as special protection areas to strictly control access.
4) Privacy protection task force
- Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Samsung Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.
Article 10: Installation and Operation of Automatic Personal Information Collection Devices
1) Samsung Techwin manages HTTP cookies for storing and retrieving user information. An HTTP cookie is a small file sent from Samsung Techwin's servers to a user's web browser and stored on the respective customer's computer hard disk drive. Samsung Techwin uses HTTP cookies for the following purposes:
• Purpose
Analyzing frequency of access and times of visit of members and non-members; identifying and tracking user preferences and interests; and providing targeted marketing and personalized services by identifying the number of visits. 2) Customers have a choice in whether to install cookies. By setting the options in a web browser, customers have the option to accept all cookies, confirm each time a cookie is stored, or refuse all cookies. However, customers may have difficulty with the provision of services if cookies are rejected.
• Example of rejecting an HTTP cookie (Internet Explorer)
Click the [Advanced] button under [Tools > Internet Options > Privacy] and set the option to [Block All Cookies].
Article 11: Notices for Changes in the Privacy Policy
1) This Privacy Policy was established on September 30, 2011. Any additions, deletions, or modification to the contents according to enactments or amendments to laws and regulations, changes in government policies, or changes in the internal policies of Samsung Techwin shall be published on the Website at least seven days prior to such revisions along with any relevant reasons.
Samsung Techwin shall obtain customer consent for any major changes including the provision of personal information to third parties, changes in the purpose of collection or use, and changes to the retention period.
2) Previous Privacy Policies can be found below.
Effective date: Jan. 21, 2014
Privacy Policy Ver 2.0
Samsung Techwin Co., Ltd. (hereinafter "Samsung Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on Promotion of Information and Communication Network Utilization and Information Protection, Act on the Protection of Personal Information, and other relevant laws and regulations.
Samsung Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.
If the Privacy Policy is amended for any reason, Samsung Techwin shall publish such information on the company website (www.samsungtechwin.co.kr) or notify customers via individual notices.
Samsung Techwin's Privacy Policy contains the following information:
Article 1: General Provisions
Article 2: Types and Methods of Personal Information Collected
Article 3: Purpose of Collection and Use of Personal Information
Article 4: Use, Provision, and Sharing of Personal Information
Article 5: Consignment of Personal Information Handling
Article 6: Retention, Usage Period, and Destruction of Personal Information
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
Article 8: Privacy Officers
Article 9: Security Measures for the Protection of Personal Information
Article 10: Installation and Operation of Automatic Personal Information Collection Devices
Article 11: Notices for Changes in the Privacy Policy
Article 1: General Provisions
1) Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).
2) Samsung Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior. Samsung Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.
Article 2: Types and Methods of Personal Information Collected
1) Samsung Techwin provides a variety of convenient services to customers and collects the following personal information from related websites for identification purposes.
Required information: ID, password, password hint/answer, name, phone number, address, email address, company name, company telephone number, gender, occupation, country/region, i-PIN number, company size, industry, newsletter consent, etc.
Optional information: Company address, company fax number, company website URL, hobbies, interests, date of birth, company department, job title, product serial number, project information, interested content, etc.
2) Samsung Techwin collects the above personal information in a manner in which customers directly complete online forms. However, the types of collected information prescribed under Paragraph 1 may vary depending on the purpose and type of service. Terms and conditions or an agreement for the collection of personal information shall be presented by individual service to which a user may choose to agree or disagree. Personal information shall only be collected upon agreement by the user.
3) In addition to those in Paragraphs 1 and 2, the following personal information may automatically generated and collected during use of service.
- Service usage records, IP address, access logs, MAC address, etc.
Article 3: Purpose of Collection and Use of Personal Information
1) To provide satisfactory services, Samsung Techwin collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content, transmitting advertising information, and other marketing activities.
2) However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.
Article 4: Use, Provision, and Sharing of Personal Information
1) Except in cases where applicable by law or via customer consent, Samsung Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.
- If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Samsung Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
- If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.
2) In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
- Execution of contract regarding provision of service.
- If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposesin accordance with the procedures and methods prescribed by law.
- If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.
Article 5: Consignment of Personal Information Handling
1) Samsung Techwin consigns and operates personal information handling as follows to ensure effective processing:
① Telephone Customer Service Operations
- Consignee: Sammi Systech Co., Ltd.
- Consigned Tasks: Customer support requests received through the Website and other guidance.
2) Samsung Techwin clarifies responsibilities (restrictions on handling personal information exceeding the scope originally agreed upon; technical and administrative safeguards; restrictions on reconsignment; management and supervision of consignees; compensation for damages; etc.) when consigning personal information and supervises the consignees to ensure that such information is processed safely.
3) Any changes in consignees or consigned tasks shall be disclosed without delay via this Privacy Policy.
Article 6: Retention, Usage Period, and Destruction of Personal Information
1) Samsung Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.
2) However, such information shall be retained for a certain period of time if required by relevant laws and regulations or internal policies as follows:
※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Corporate Tax Act, Uniform Electronic Transactions Act, Protection of Communications Secrets Act, etc.).
1. Website sign-up and management: Until withdrawal
However, information shall be retained until fulfillment of duty for the following reasons:
① Until the end of an investigation for violations in accordance with relevant laws and regulations.
② Until the settlement of remaining debts with respect to Website usage.
2. Provision of goods or services: Until the provision of goods or services are completed or fees are settled.
However, information shall be retained until fulfillment of duty for the following reasons:
① Recording of transactions in accordance with the Uniform Electronic Transactions Act such as displays, advertisements, agreements and implementations thereof, etc.
- Records of displays and advertisements: 6 months
- Records of contract cancellations, payments, and provision of goods: 5 years
- Records of consumer complaints or disputes: 3 years
② Archiving of communications evidence in accordance with Article 41 of the Protection of Communications Secrets Act.
- Date/time of subscriber telecommunications, start and end time, other party's subscriber number, frequency of use, and location data of the originating station: 1 year
- Computer communications, Internet log data, and connection tracking data: 3 months
③ Retention of personally identifiable information (PII) in accordance with Article 29 of the Enforcement Decree of the Act on Promotion of Information and Communications Network Utilization and Information Protection: 6 months after information posted on the bulletin board expires
3) Destruction Procedures and Methods
- Samsung Techwin shall destroy without delay the personal information of customers when the retention period has lapsed, objectives have been achieved, or the information is no longer required for any other reason.
- Despite the above reasons, if personal information needs to be retained in accordance with relevant laws or regulations, the information shall be moved to a separate database (DB) or storage area.
- Samsung Techwin shall destroy personal information recorded or stored in electronic files in a manner in which restoration or recovery is impossible. Information recorded or stored on paper shall be shredded or incinerated.
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
1) With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.
▶ Personal information inspection requests
- Department: Human Resources (HR Support Group)
Manager: Seong-min Kim
Contact: 070-7147-7125, smin22.kim@samsung.com
2) A customer may exercise the rights prescribed under Paragraph 1 by proxy via a legal representative or delegate. In such cases, the customer must submit a power of attorney in accordance with the Personal Information Protection Act (Enforcement Rules, Annex Form No. 11).
3) If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
4) Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the legal period of retention and use. In addition, such information shall be prohibited from inspection or use for any other purpose.
5) To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination and be punishable by law.
6) With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
7) Personal Information of Minors
- As a rule, Samsung Techwin does not collect the personal information of customers whom are minors.
- If the personal information of minors is collected due to unavoidable reasons in the execution of product-related services, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.
Article 8: Privacy Officers
1) To protect the personal information of customers and handle complaints and inquiries related to such information, Samsung Techwin has designated the following Privacy Officers.
| Chief Privacy Officer | Junior Privacy Officer | |
|---|---|---|
| Department | Human Resources | Human Resources |
| Rank | Executive Director | Head of Department |
| Name | Chun-ryeol Bae | Ho-myeong Ma |
| Contact | |
|
|
|
2) For consultation or to report privacy violations, please contact the following organizations:
- Personal Information Dispute Mediation Committee (www.1336.or.kr - 1336)
- Privacy Complaint Center (www.118.or.kr - 118)
- Online Privacy Association Certification Committee (www.eprivacy.or.kr - 02-580-0533~4)
- Supreme Prosecutors' Office - Internet Crime Investigation Center (icic.sppo.go.kr - 02-3480-3600)
- Korean National Police Agency - Cyber Bureau (www.ctrc.go.kr - 02-392-0330)
Article 9: Security Measures for the Protection of Personal Information
Samsung Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
1) Samsung Techwin encrypts important personal information to be stored and managed.
2) Anti-hacking measures
- Samsung Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
- Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
- A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.
3) Minimization and training of personnel
- Samsung Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
- Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company. - Computer data storage rooms are set as special protection areas to strictly control access.
4) Privacy protection task force
- Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Samsung Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.
Article 10: Installation and Operation of Automatic Personal Information Collection Devices
1) Samsung Techwin manages HTTP cookies for storing and retrieving user information. An HTTP cookie is a small file sent from Samsung Techwin's servers to a user's web browser and stored on the respective customer's computer hard disk drive. Samsung Techwin uses HTTP cookies for the following purposes:
• Purpose
Analyzing frequency of access and times of visit of members and non-members; identifying and tracking user preferences and interests; and providing targeted marketing and personalized services by identifying the number of visits.
2) Customers have a choice in whether to install cookies. By setting the options in a web browser, customers have the option to accept all cookies, confirm each time a cookie is stored, or refuse all cookies. However, customers may have difficulty with the provision of services if cookies are rejected.
• Example of rejecting an HTTP cookie (Internet Explorer)
Click the [Advanced] button under [Tools > Internet Options > Privacy] and set the option to [Block All Cookies].
Article 11: Notices for Changes in the Privacy Policy
1) This Privacy Policy was established on September 30, 2011. Any additions, deletions, or modification to the contents according to enactments or amendments to laws and regulations, changes in government policies, or changes in the internal policies of Samsung Techwin shall be published on the Website at least seven days prior to such revisions along with any relevant reasons.
Samsung Techwin shall obtain customer consent for any major changes including the provision of personal information to third parties, changes in the purpose of collection or use, and changes to the retention period. 2) Previous Privacy Policies can be found below.
- Applied Sep. 30, 2011 - Oct. 31, 2012
Effective date: Dec. 1, 2012
Privacy Policy Ver 1.0
Samsung Techwin Co., Ltd. (hereinafter "Samsung Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on the Protection of Personal Information and other relevant laws and regulations.
Samsung Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.
If the Privacy Policy is amended for any reason, Samsung Techwin shall publish such information on the company website (www.samsungtechwin.co.kr) or notify customers via individual notices.
Samsung Techwin's Privacy Policy contains the following information:
Article 1: General Provisions
Article 2: Types and Methods of Personal Information Collected
Article 3: Purpose of Collection and Use of Personal Information
Article 4: Provision and Sharing of Personal Information
Article 5: Retention, Usage Period, and Destruction of Personal Information
Article 6: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
Article 7: Privacy Officers
Article 8: Security Measures for the Protection of Personal Information
Article 9: Notices for Changes in the Privacy Policy
Article 1: General Provisions
1) Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).
2) Samsung Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior. Samsung Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.
Article 2: Types and Methods of Personal Information Collected
1) Samsung Techwin provides a variety of convenient services to customers (payment services, product delivery, customer support, etc.) and collects personal information via the following methods:
- Name, phone number, address, email address
Article 3: Purpose of Collection and Use of Personal Information
1) To provide satisfactory services, Samsung Techwin collects a minimal degree of required personal information for the following purposes:
- Answering questions and retaining responses
2) However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.
Article 4: Use, Provision, and Sharing of Personal Information
1) Except in cases where applicable by law or via customer consent, Samsung Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.
- If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Samsung Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
- If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.
2) In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
- Execution of contract regarding provision of service.
- If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposesin accordance with the procedures and methods prescribed by law.
- If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.
Article 5: Retention, Usage Period, and Destruction of Personal Information
1) Samsung Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.
2) However, such information shall be retained for a certain period of time if required for the verification of trade-related rights and obligations or by the Commercial Act, other relevant laws and regulations, or internal policies as follows:
※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Corporate Tax Act, Uniform Electronic Transactions Act, etc.).
3) Destruction Procedures and Methods
- Procedures
The personal information of customers shall be moved to a separate database after their purpose has been achieved, and such information shall be destroyed after a certain period of retention in accordance with internal information protection policies or other relevant laws and regulations (see 'Period of Retention and Use'). Except in cases where applicable by law, personal information shall not be used for any purpose other than retention.
- Methods
Personal information printed on paper shall be shredded or incinerated. Personal information stored in electronic files shall be destroyed in a manner in which restoration or recovery is impossible.
Article 6: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
1) With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.
2) If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
3) Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the period of retention and use for which Samsung Techwin collects said information. In addition, such information shall be prohibited from inspection or use for any other purpose.
4) To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination.
5) With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
6) Personal Information of Minors
- As a rule, Samsung Techwin does not collect the personal information of customers whom are minors.
- If the personal information of minors is collected due to unavoidable reasons in processing payments or delivering products, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.
Article 7: Privacy Officers
1) To protect the personal information of customers and handle complaints and inquiries related to such information, Samsung Techwin has designated the following departments and Privacy Officers.
| Chief Privacy Officer | Junior Privacy Officer | |
|---|---|---|
| Department | Human Resources | Human Resources |
| Rank | Executive Director | Head of Department |
| Name | Chun-ryeol Bae | Ho-myeong Ma |
| Contact | |
|
|
|
2) For consultation or to report privacy violations, please contact the following organizations:
- Privacy Complaint Center (www.118.or.kr - 118)
- Online Privacy Association Certification Committee (www.eprivacy.or.kr - 02-580-0533~4)
- Supreme Prosecutors' Office
- Advanced Crime Investigations (www.spo.go.kr - 02-3480-2000)
- Korean National Police Agency - Cyber Bureau (www.ctrc.go.kr - 02-392-0330)
Article 8: Security Measures for the Protection of Personal Information
Samsung Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
1) Samsung Techwin encrypts important personal information to be stored and managed.
2) Anti-hacking measures
- Samsung Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
- Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
- A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.
3) Minimization and training of personnel
- Samsung Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
- Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company.
- Computer data storage rooms are set as special protection areas to strictly control access.
4) Privacy protection task force
- Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Samsung Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.
Article 9: Notices for Changes in the Privacy Policy
This Privacy Policy was established on September 30, 2011. Any additions, deletions, or modification to the contents according to enactments or amendments to laws and regulations, changes in government policies, or changes in the internal policies of Samsung Techwin shall be published on the Website at least seven days prior to such revisions along with any relevant reasons.
Samsung Techwin shall obtain customer consent for any major changes including the provision of personal information to third parties, changes in the purpose of collection or use, and changes to the retention period.
Effective date: Sep. 30, 2011